Great experience saved me hours of going through the internet we were met by Gedes what a very polite and helpfull guy,took us through all available destinations we requested,and found us the perfect... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very pleasant experience, never felt hurried in anyway. The agent fully explained all our options and was prepared to investigate multiple options for us. We were not presurised in anyway.
Company replied
Met with Geddes. Professional. Patient and knowledgeable Travel Consultant. Listened to what we wanted for city break, provided us with our options and tailored our holiday to suit our needs. The... See more
Company replied
We made an appointment with Geddes to book a cruise, as it was our first one we didn’t know what we wanted. Geddes looked at different options based on some information we gave him and gave us lots of... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
56/57 Glaisnock Street, KA18 1BS, Cumnock, United Kingdom
- 01290798027
4.9
Excellent
463 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The team are friendly and so helpful…
The team are friendly and so helpful and patient taking time to explain everything to you..
January 7, 2026
Reply from Hays Travel - Cumnock
Thank you we appreciate your nice feedback
Very friendly and helpful
Very friendly and helpful. Choice of holidays clearly explained and helpful recommendations offered.
January 7, 2026
Reply from Hays Travel - Cumnock
Thank you we appreciate your feedback
I was unsure on which holiday or area…
I was unsure on which holiday or area to book to suit my family and geddes was great at helping me choose, he was fast and efficient and had me booked up in no time
January 6, 2026
Reply from Hays Travel - Cumnock
Thank you for your feedback we appreciate it
Kaiden was very informative and polite…
Kaiden was very informative and polite and so professional.
December 30, 2025
Reply from Hays Travel - Cumnock
Thank you so much for your feedback we really appreciate it
Great service and great prices!
Great service and great prices!
This is the 3rd time we have used Hays in Cumnock since moving to the area. We popped in one day to see if they could sort out a bespoke trip to Singapore and Australia......Lisa sorted it all and we had a wonderful time!
Since then we found out they offered TUI holidays so asked for prices for our favourite hotel in Egypt,,,,,,both times Lisa came up with better prices than the TUI website!!.......we will be back for any future holidays!!
December 23, 2025
Reply from Hays Travel - Cumnock
Thank you for your lovely review, we really appreciate it!
We made an appointment with Geddes to…
We made an appointment with Geddes to book a cruise, as it was our first one we didn’t know what we wanted. Geddes looked at different options based on some information we gave him and gave us lots of information regarding what to expect. He showed us the lay out of the ship as well as videos of where we could eat and all other stuff onboard. First time visiting a travel agent to book a holiday and it won’t be our last. Geddes is very knowledgeable and could answer any of our queries. He is a brilliant asset to hays travel in Cumnock.
November 29, 2025
Reply from Hays Travel - Cumnock
Thank you for your lovely review, we really appreciate it!
Excellent service from Geddes
Excellent service from Geddes. He was training a trainee and took time to explain to both of us what he was doing. He appeared knowledgeable and confident .
December 9, 2025
Reply from Hays Travel - Cumnock
Thank you for your feedback we appreciate it
Geddes was 10/10 absolute credit to…
Geddes was 10/10 absolute credit to Hays Travel, Cumnock!! Excellent 👏🏾
December 10, 2025
Reply from Hays Travel - Cumnock
Thank you for your lovely review, we really appreciate it!
Brilliant service from Geddes and he…
Brilliant service from Geddes and he got us a great deal! Nothing was too much trouble!
November 29, 2025
Reply from Hays Travel - Cumnock
Thank you for your lovely review, we really appreciate it!
Geddes goes above & beyond.
Geddes goes above and beyond! Would always go to him for any holiday and advice on trips he will do his best to get you the most suitable package and at the best prices!
December 4, 2025
Reply from Hays Travel - Cumnock
Thank you for your lovely review! We really appreciate!
Friendly welcome and great service as…
Friendly welcome and great service as always
November 27, 2025
Reply from Hays Travel - Cumnock
Thank you for your lovely review, we really appreciate it!
Agent was very good as always and all…
Agent was very good as always and all booked very quickly
November 28, 2025
Reply from Hays Travel - Cumnock
Thank you for your lovely review, we really appreciate it!
Great experience A*****
The first time I had used Hays was October 2025 everything I asked for was delivered … I couldn’t have had a better holiday .. I decided that I would go again in January 2026 so I’m hoping they’ve delivered a second time. Lisa Cumnock branch couldn’t be more lovely. .. really friendly and cheering and really has experience of booking what people want. A*****
October 23, 2025
Reply from Hays Travel - Cumnock
Thank you so much for your lovely feedback we really appreciate it
Staff were very polite and helpful and…
Staff were very polite and helpful and arranged everything for us.
November 18, 2025
Reply from Hays Travel - Cumnock
Thank you for lovely review, we really appreciate it!
Geddas was fantastic at answering…
Geddas was fantastic at answering through try chat giving us all information needed then when we phoned he was great and lovely to talk to
November 16, 2025
Reply from Hays Travel - Cumnock
Thank you we appreciate your feedback
Very helpful nice and polite to speak…
Very helpful nice and polite to speak with explained everything about our holiday they go above and beyond to help
November 9, 2025
Reply from Hays Travel - Cumnock
Thank you
Geddes was great with us helping to…
Geddes was great with us helping to help pick our family holiday
Great service
November 15, 2025
Reply from Hays Travel - Cumnock
Thank you for your lovely review, we really appreciate it!
Brilliant service once again
Brilliant service once again. Cumnock branch of Hays travel what can I say. Brilliant .thanks
November 11, 2025
Reply from Hays Travel - Cumnock
Thank you for your lovely review, we really appreicate it!
Geddes is a credit to your company
November 7, 2025
Reply from Hays Travel - Cumnock
Thank you for your nice feedback
I was helped with the whole process of…
I was helped with the whole process of booking the holiday
November 5, 2025
Reply from Hays Travel - Cumnock
Thank you we appreciate your feedback
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.