Decided one miserable morning last week we needed a holiday in January next year and were guided to Portugal from friend’s recommendations. Our daughter recommended getting in touch with Demi. We... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really happy with the holiday we book everything and more what we need for the kids. We got understood and were treated great and the communicate was spot on. Happy to have booked! Thanks Demi.
Demi always goes above and beyond to cater for our holiday needs and is quick at responding. Will always reccomend her to anyone.
Excellent service, wouldn't book with anyone else, would highly recommend, been very happy with every holiday that I've booked with Demi, always there with any hiccups & changes that we've made to ou... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Demi-Jo Darraugh, HU7, Hull, United Kingdom
- 1482693697
4.9
Excellent
101 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really happy with the holiday we book…
Really happy with the holiday we book everything and more what we need for the kids. We got understood and were treated great and the communicate was spot on. Happy to have booked! Thanks Demi.
August 11, 2026
Demi always goes above and beyond to…
Demi always goes above and beyond to cater for our holiday needs and is quick at responding. Will always reccomend her to anyone.
July 24, 2026
First class service
We use Demi all the time nothing is to much trouble she sorts every thing for us right down to room request and assisted travel just brilliant 👏
July 7, 2026
Hays travel-Demi-jo Darraugh
Excellent service, wouldn't book with anyone else, would highly recommend, been very happy with every holiday that I've booked with Demi, always there with any hiccups & changes that we've made to our holiday. All in all, Very happy with the quick & polite professional service.
June 6, 2026
Always receive the best service from…
Always receive the best service from Demi , so helpful and always there if needed xx
April 14, 2026
Demi made my life simple
Demi made my life simple, perfect in every way, took all the pressure off, looked at several options and left me to decide with no pressure. Highly recommend her
February 24, 2026
Demi-Jo was amazing she made booking…
Demi-Jo was amazing she made booking the holiday so easy,and she was so helpful honestly couldn’t ask for better , would not use anywhere else to book again. Brilliant experience from start to finish..
February 15, 2026
Found what we thought were decent…
Found what we thought were decent options online Contacted Demi and she found us an even better deal via Hays travel. She sorted it all out for us Brilliant work.
January 23, 2026
Excellent holiday representive …
Demi my holiday advisor was extremely professional in arranging my trip from start to finish
January 8, 2026
Always book with demi jo from Hays…
Always book with demi jo from Hays travel. It's easy, straight forward and brilliant service.
January 3, 2026
Demi is a fantastic travel consultant
Demi is a fantastic travel consultant, efficient, and makes the whole process stress free! Second time booking through Demi and wouldn't hesitate to repeat bookings and recommend to everyone.
December 7, 2025
Demi goes above and beyond to find me…
Demi goes above and beyond to find me the right holiday
September 28, 2025
Demi listens to what we want and always…
Demi listens to what we want and always tries to deliver promptly.Along with several family members,we find Demi to be very friendly and professional.
July 30, 2025
5 star review..Demi was very very…
5 star review..Demi was very very helpful. Very interested in any questions i asked and seemed very keen to help me and help guide me to choosing the best suited holiday for my family. I would certainly recommend booking holidays with Demi
July 16, 2025
Fantastic service from start to finish
Fantastic service from start to finish! Demi-Jo was knowledgeable, responsive, and made the whole booking process stress-free. Everything went smoothly, and we are really looking forward to our trip. Highly recommend!
June 26, 2025
"Another amazing girls’ trip booked…
"Another amazing girls’ trip booked with Demi! As always, top-notch service. Thank you so much!"
May 19, 2025
Very quick and efficient and polite
May 8, 2025
Demi made booking our holiday so easy…
Demi made booking our holiday so easy she is absolutely amazing & tendered to all our needs thank you so much.
March 22, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.