Hays Travel - Driffield Reviews 

477
TrustScore 5 out of 5

4.9

6 Market Place, YO25 6AP Driffield, GB


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Rated 5 out of 5 stars

We were dealing with Sophie, she was so helpful, nothing was too much trouble for her. She got us a fantastic cruise. Would definitely recommend Hays Travel

Company replied

Rated 5 out of 5 stars

Victoria made it so easy to book the holiday we'd chosen, treated us as though we were the most important people she'd see that day and the whole process was done quickly and efficiently. We've used... See more

Company replied

Rated 5 out of 5 stars

Ruby took a great deal of time to find us suitable flights at quite short notice as we had to cancel our previous unsafe route due to the Iran war. She also sorted out alternatives when a return flig... See more

Company replied

Rated 5 out of 5 stars

The staff are fantastic at Driffield hays. They take all the drama out of booking a holiday and so friendly. Always my go to place now when I want to book a holiday.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 6 Market Place, YO25 6AP, Driffield, United Kingdom

  • 01377793013

4.9

Excellent

TrustScore 5 out of 5

477 reviews

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4.9

All reviews

(477)

115,333 reviews in the last 12 months

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Rated 5 out of 5 stars

Rachael was very attentive and listened…

Rachael was very attentive and listened very carefull to what was required.
Only one minor tweak needed to the itinery she sent initially.
It was a very relaxing experience.

January 26, 2026
Hays Travel - Driffield logo

Reply from Hays Travel - Driffield

Thankyou for your Lovely words, more than happy to help anytime, hope you have a lovely holiday , Rachael :)

Rated 5 out of 5 stars

Nice pleasant staff town centre position

Nice present staff town centre location easy booking

January 28, 2026
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Reply from Hays Travel - Driffield

Thankyou for your kind words, we are more than happy to help anytime, have a lovely holiday, Victoria :)

Rated 5 out of 5 stars

Very good

Very good - although I was switched from one representative to another having organised everything so that was a bit frustrating

January 29, 2026
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Reply from Hays Travel - Driffield

Thankyou for your booking, we are always happy to help :)

Rated 4 out of 5 stars

Friendliness of staff.

Friendliness of staff.
Ability to offer alternatives to our initial holiday ideas.

January 28, 2026
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Reply from Hays Travel - Driffield

Thankyou for your kind words, more than happy to help anytime, have a lovely holiday, Ruby :)

Rated 5 out of 5 stars

Never disappointed by Hays.

I have booked through Hays Driffield many times before because of their customer service, & I did so again yesterday & as usual they were 💯. Many thanks to Victoria for her help 😁😁

January 21, 2026
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Reply from Hays Travel - Driffield

Thankyou for your lovely words, more than happy to help anytime, hope you have a lovely holiday, Victoria :)

Rated 5 out of 5 stars

Amazing, wonderful and delightful

I have used hays travel before and they have never let me down and it's the same again. Wonderful customer service, amazing at answering my questions about currencies and the hotel and delightful way on how the advisor helped us!

January 6, 2026
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Reply from Hays Travel - Driffield

Thankyou for your kind words, happy to help anytime ,Rachael :)

Rated 5 out of 5 stars

Excellent as always.

Excellent as always.
Molly was very patient and thorough with our requests. She looked at all options to find the cruise we were looking for.
Thank you Molly for looking after us.
Loretta, Mark, Katie & Graham.

( All staff are pleasant, helpful & friendly)

January 8, 2026
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Reply from Hays Travel - Driffield

Thankyou for your lovely words, always happy to help you, Molly :)

Rated 5 out of 5 stars

We went in to book a holiday and were…

We went in to book a holiday and were looked after by Victoria who went above and beyond to make sure we had got the best value that was possible
Coffee or tea was offered if we wanted and nothing was too much trouble
Hence the reason we always book at hays travel

January 3, 2026
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Reply from Hays Travel - Driffield

Thank you so much for your lovely review!It was a pleasure booking your holiday. Vic :)

Rated 5 out of 5 stars

I told them what I wanted

I told them what I wanted, when and where and they came up with the goods.
Nothing was too much trouble for my assistant.

December 20, 2025
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Reply from Hays Travel - Driffield

Thank you for such a lovely review :) Really appreciate it x
Victoria

Rated 5 out of 5 stars

Highly recommend Rachael Horrocks to book your holiday

I came in to the Driffield branch to enquire about a holiday. Rachael Horrocks who served me was very pleasant and helpful. She followed my appointment up with an email and a couple of phone calls. I thought she was very knowledgeable, helpful and ultimately made me want to buy from her. Thank you for all your help Rachael.

November 28, 2025
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Reply from Hays Travel - Driffield

Thank you so much for your kind review, it was a pleasure booking your holiday! Rachael :)

Rated 4 out of 5 stars

Friendly and knowledgable

Friendly, knowledgable staff. They tried different companys on line to find the best deal. Showed us so many hotels we ended up booking one that was different to the one we thought we had decided on...but still a good, decent option.

November 18, 2025
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Reply from Hays Travel - Driffield

Thank you for your lovely review, it was a pleasure helping you find your holiday!- Vic :)

Rated 5 out of 5 stars

Rachel was very good

Rachel was very good, she went through all our options and was patient when we changed our minds. She found us a great holiday with everything we asked for.

November 16, 2025
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Reply from Hays Travel - Driffield

Thank you so much for your lovey review, it was a pleasure booking your holiday!- Rachael :)

Rated 4 out of 5 stars

Cruise booking

Cassia was a lovely girl, a little nervous but very polite. She did tell us it was the first Tui cruise she had booked so it did take a little longer.

November 15, 2025
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Reply from Hays Travel - Driffield

Aww thank you for your lovely review, highly appreciate it x

Rated 5 out of 5 stars

Friendly, helpful staff.

Friendly, helpful staff. We knew what we wanted, so they were able to help us to get it right. We were helped by Cassia, an apprentice. She was very nice and asked for help if she needed to check anything. We had no problems at all, and came away with the holiday we wanted.

October 30, 2025
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Reply from Hays Travel - Driffield

Thank you for your lovely review Michelle :) It was a pleasure booking your holiday and it is very kind of you to leave me a review! - Cassia

Rated 5 out of 5 stars

Ruby is a great communicator

Ruby is a great communicator. She made sure she answered all our questions properly and fully. Ruby has been to our destination before so was in a great position to help us by making some very good suggestions which helped us book our trip. I would certainly recommend Ruby to help you find and book your holiday.

November 1, 2025
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Reply from Hays Travel - Driffield

Thank you for your kind review I really appreciate it - Ruby :)

Rated 5 out of 5 stars

Staff was wonderful helpful kind so…

Staff was wonderful helpful kind so sorry can’t remember the wonderful ladies name who sold me the cruise and stay holiday in Driffield shop. Couldn’t do enough to help me and was so happy to see us when we went into the shop to pay off some of the holiday with cash so she could put a face to the name. We would highly recommend this branch xxxxxxxxx

October 29, 2025
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Reply from Hays Travel - Driffield

Thank you for your lovely review :) very kind of you x

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