We were dealing with Sophie, she was so helpful, nothing was too much trouble for her. She got us a fantastic cruise. Would definitely recommend Hays Travel
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We were dealing with Sophie, she was so helpful, nothing was too much trouble for her. She got us a fantastic cruise. Would definitely recommend Hays Travel
Company replied
Victoria made it so easy to book the holiday we'd chosen, treated us as though we were the most important people she'd see that day and the whole process was done quickly and efficiently. We've used... See more
Company replied
Ruby took a great deal of time to find us suitable flights at quite short notice as we had to cancel our previous unsafe route due to the Iran war. She also sorted out alternatives when a return flig... See more
Company replied
The staff are fantastic at Driffield hays. They take all the drama out of booking a holiday and so friendly. Always my go to place now when I want to book a holiday.
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
6 Market Place, YO25 6AP, Driffield, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So informative and friendly. Had to stay late as couldn't get through to Norwegian cruise office to book our cruise.

Reply from Hays Travel - Driffield
Our travel agent gave us plenty of choices and lots of time to choose would definitely use again

Reply from Hays Travel - Driffield
Always really helpful, and always go above and beyond to help. Will always use hays travel to book our holidays.

Reply from Hays Travel - Driffield
Really friendly staff and they have a wealth of knowledge really great at place at Driffield

Reply from Hays Travel - Driffield
Molly was very helpful and found us a holiday on our buget she was very friendly and efficient couldn't of done any more to help.

Reply from Hays Travel - Driffield
Ruby made the whole experience finding and booking my cruise so easy , lovely friendly service from start to finish, nothing was too much trouble , I’d recommend to anyone

Reply from Hays Travel - Driffield

Reply from Hays Travel - Driffield
could answer all the questions we needed to know very frendly staff Molly

Reply from Hays Travel - Driffield
Victoria was friendly and extremely helpful in helping us find and book our holiday to Lanzarote.
They even matched the online price of the Easy Jet holiday , which was fantastic
She sorted out seats and airport assistance for me without any problem whatsoever
In all a good outcome for us ' senior citizens' and ATOL protected
Our documents will be printed for us as well so no worries, just our holid6to look forward to now
Thank you HAYS TRAVEL Driffield E Yorkshire
Would recommend

Reply from Hays Travel - Driffield
The interaction of the staff who are always very friendly & helpful.

Reply from Hays Travel - Driffield
The staff as always are very helpful and full of advice the make the best if are holidays

Reply from Hays Travel - Driffield
Very helpful staff and a very efficient process.

Reply from Hays Travel - Driffield
Excellent customer service at Hays Travel, Driffield.

Reply from Hays Travel - Driffield
Rachel managed to find a cheaper holiday than what we could online. She was courteous and confident in the information she was providing to us. She went above and beyond to find the holiday we wanted. Will definitely book with Hays again

Reply from Hays Travel - Driffield

Reply from Hays Travel - Driffield
We received a great service from Jess at the Driffield branch

Reply from Hays Travel - Driffield
Jess the assistant at Hayes Driffield was very knowledgeable with holiday information we required and fulfilled any queries we had putting our minds at rest.

Reply from Hays Travel - Driffield
2n holiday with Hayes absolute great advice service and aftercare staff friendly and caring listening to what we wanted and found a holiday to suit our needs worth the effort to go too the shop

Reply from Hays Travel - Driffield
The service I received from Hays Travel was excellent the assistant who dealt with my booking (Rachael) was very friendly and explained each process clearly, I am very satisfied with all aspects of my booking

Reply from Hays Travel - Driffield
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.