Yet again, Lisa came up trumps with booking a holiday for us whilst we were out of the country! We had given her our request of hotel, type of room, possible dates and she kindly investigated for us a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All staff in Hays give us a good experience but this visit we dealt with Declan. He sorted our cruise requirements out at the right price and date so we booked.
Company replied
We have saved hard to be able to book a holiday to Italy and Debbie was outstanding and got us the holiday we wanted for much cheaper than we expected meaning we now have more money to plan for days o... See more
Company replied
Dealt once again with Emily who is so thorough and pleasant in her dealings with you. Covers everything in a friendly and professional manner.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
101 Terminus Road, BN21 3LY, Eastbourne, United Kingdom
- 01323340583
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dealt once again with Emily who is so…
Dealt once again with Emily who is so thorough and pleasant in her dealings with you. Covers everything in a friendly and professional manner.
July 21, 2026
Reply from Hays Travel - Eastbourne
Thank you so much for your lovely review. I'm always happy to help and I'm glad I could again this time! Enjoy!
Kind regards, Emily and Team Eastbourne
All staff in Hays give us a good…
All staff in Hays give us a good experience but this visit we dealt with Declan. He sorted our cruise requirements out at the right price and date so we booked.
July 19, 2026
Reply from Hays Travel - Eastbourne
Thank you so much for your lovely review. Glad to have assisted you with your trip. Enjoy the countdown! Thank you. Kind regards, Declan and team Eastbourne
Helpful Tina
Our adviser Tina (Eastbourne) was extremely helpful. She spent a great deal of time on getting the right holiday for us. She gave good advice and was a font of knowledge, and found us the best deal.
July 16, 2026
Reply from Hays Travel - Eastbourne
Mr Bennett,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so helpful in finding the perfect holiday for you. We truly appreciate your kind words. Kind Regards Tina and Team Eastbourne
Always we can rely on Hays to give…
Always we can rely on Hays to give wonderful all round service. Staff brilliant. They know their stuff. Clear booking process. Very easy.
July 10, 2026
Reply from Hays Travel - Eastbourne
P Marsden,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive excellent service and find our booking process clear and easy. Kind regards Amanda and Team Eastbourne.
Kind Regards
Hays Travel Hastings
They made me fill welcome from the…
They made me fill welcome from the start and looked for the best deals for me
July 15, 2026
Reply from Hays Travel - Eastbourne
Stuart,
Thank you for your wonderful feedback! We are so pleased to hear that you felt welcome and that we could find you the best deals.
Kind Regards
Amanda and team Eastbourne
Excellent company the staff at the…
Excellent company the staff at the Eastbourne Branch went above and beyond to help me book our perfect family holiday 10/10
July 14, 2026
Reply from Hays Travel - Eastbourne
Hello, Thank you for your lovely review. It was a pleasure to find your family holiday with you. Enjoy all the planning ... Kind regards, Debbie, Declan and Team Eastbourne
I love Hays Travel they go above and…
I love Hays Travel they go above and beyond to help you find the holiday destination that suits you.
I have booked 2 holidays with them over the past couple of years and I will book with them again in the future.
July 14, 2026
Reply from Hays Travel - Eastbourne
Hello, Thank you so much for your kind review, it is appreciated. I am glad we found you your holiday am so pleased you returned to see us! Its still a while to go but happy countdown... Kind regards Tina and Team Eastbourne
Reply from Hays Travel - Eastbourne
Peter,
Thank you for your wonderful review! We are so pleased to hear that you found our team member helpful and knowledgeable. We truly appreciate your kind words. Regards Team Eastbourne
I've always thought that booking on…
I've always thought that booking on line ourselves was the cheapest and easiest way to book a holiday...how wrong I was...cheaper, loads of options so much quicker and super fast, all this with a smiling operator....Will use again as hassle free and cheaper
July 13, 2026
Reply from Hays Travel - Eastbourne
Thank you so much for your lovely review. Glad to have assisted you with your trip. Enjoy the countdown! Thank you. Kind regards, Debbie and team Eastbourne
We have saved hard to be able to book a…
We have saved hard to be able to book a holiday to Italy and Debbie was outstanding and got us the holiday we wanted for much cheaper than we expected meaning we now have more money to plan for days out. It was easy to book and all our options were clearly communicated! We are now so very excited to finally get to go to Italy after years of saving! Thank you!
July 12, 2026
Reply from Hays Travel - Eastbourne
Thank you so much for your lovely review. Glad to have assisted you with your trip. Enjoy the countdown! Thank you. Kind regards, Debbie and team Eastbourne
Tina at Hayes travel was wonderful she…
Tina at Hayes travel was wonderful she was very busy with everyone she dealt with and was very professional. When she dealt with me and my friend she was also very professional and very helpful.The hotel we wanted wasn't it the shearings brochure but we found it on Facebook and she took all the details and managed to book it for us. So very happy with the service.
July 12, 2026
Reply from Hays Travel - Eastbourne
Thank you so much for your lovely review. Glad to have assisted you with your trip. Enjoy the countdown! Thank you. Kind regards, Tina and team Eastbourne
Wonderful atmosphere in the shop.The…
Wonderful atmosphere in the shop.The consultant who unfortunately we did not get her name was professional,welcoming and listened to our request.Found us the perfect holiday at a great price .
July 11, 2026
Reply from Hays Travel - Eastbourne
Lynne Murray,
Thank you so much for your wonderful feedback! We are so pleased to hear that you enjoyed the atmosphere and that our consultant was able to find you the perfect holiday at a great price. We truly appreciate your kind words. Regards Amanda and Team Eastbourne
Excellent service at the Eastbourne…
Excellent service at the Eastbourne branch. Declan was very helpful in choosing the right holiday for my friend and I.
July 11, 2026
Reply from Hays Travel - Eastbourne
Gillian Pilbeam,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and that our team was helpful in choosing the perfect holiday for you and your friend. Kind Regards Declan and Team Eastbourne
Excellent Emily
Emily was great during the booking process! I wouldn’t go anywhere else to book my holidays. Thank you to all the team at Hays Travel in Eastbourne, you’re all amazing.
July 9, 2026
Reply from Hays Travel - Eastbourne
Lola,
Thank you for taking the time to leave such a wonderful review! We are so pleased to hear that you had such a positive experience during the booking process and that our team was amazing. We truly appreciate your loyalty and look forward to helping you with your future holidays! Kind Regards Emily and Team Eastbourne
Great deal
He was very helpful but a little inexperienced,had to ask a few times things from his colleague.Saying that he found us a great deal by saving us £400 with a different company just by comparing
July 2, 2026
Reply from Hays Travel - Eastbourne
Sharon,
We're so glad we could help you find such a great deal and save you money! We appreciate your understanding and feedback regarding our team's experience. Kind Regards Team Eastbourne
I walked in and was served straight…
I walked in and was served straight away. Received a warm and friendly greeting from Amanda, the advisor who served me. I was able to get exactly what I wanted and was given all the necessary information about the holiday. Welcomed as a friend and given excellent customer service. Made to feel valued which shows how Hays always go the extra mile for their customers. Ensured I was happy with everything before I left and was given a warm and friendly farewell too. I love going to Hays travel in Eastbourne to book my foreign holidays, I always get great service and a good deal too. Thank you to all the wonderful staff at Hays Travel in Eastbourne, you're all amazing 😍
July 5, 2026
Reply from Hays Travel - Eastbourne
Sarah-Jane
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us and that we could assist with your holiday plans. We truly appreciate your kind words about our team's dedication and professionalism.
Kind Regards
Amanda and Team Eastbourne
Excellent service as always
Excellent service as always. A very patient and knowledgeable member of staff who guided us through the choices for our family holiday and made the booking incredibly easy!
Will always go to Hays Travel and always use Amanda :)
June 30, 2026
Reply from Hays Travel - Eastbourne
Sarah White,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team provided such excellent service and made your booking incredibly easy. We truly appreciate your loyalty and look forward to assisting you with future holidays.
Kind Regards Amanda and Team Eastbourne
Debbie was so helpful and checked all…
Debbie was so helpful and checked all the finer details for us. It made the whole experience so relaxing.
July 5, 2026
Reply from Hays Travel - Eastbourne
Anne Hollands,
Thank you so much for your kind words! We're delighted to hear that our team's attention to detail made your experience so relaxing. Kind regards Debbie and Team Eastbourne
Fabulous staff
Fabulous staff. Arranged all our bookings. Will be back.
Thank you Debbie and Emily at Eastbourne branch.
July 6, 2026
Reply from Hays Travel - Eastbourne
David O,
Thank you so much for your wonderful feedback! We are so pleased to hear that our team was able to arrange all your bookings perfectly. We look forward to welcoming you back again soon. Kind Regards Debbie, Emily and Team Eastbourne
Just booked our next holiday with Lisa…
Just booked our next holiday with Lisa and yet again we were delighted with her service, professionalism, friendly attitude and efficiency. We wouldn’t book anywhere else. Thanks Lisa
June 30, 2026
Reply from Hays Travel - Eastbourne
Nikki Kirk,
Thank you for your wonderful review! We are so pleased to hear that you were delighted with the service you received. We truly appreciate your continued loyalty and kind words. Regards Lisa and team Eastbourne
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.