Amanda was simply FANTASTIC. She has the patience of a saint as weren’t the easiest clients to work with as we didn’t really know what we wanted but she made it so easy for us and most importantly for... See more
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Tina, Eastbourne Branch was brilliant. It was BH Sunday, only 2 staff on duty so busy queues people waiting but she was calm and gave 100% of her attention. Professional and exceptional.
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All the staff here are excellent! We have booked a last minute holiday after 3 months of changing destination,, dates and type of accommodation! Throughout Lola has been quick to respond to all our... See more
Company replied
Tina was amazing. She was knowledgeable, understanding and patient. She took the stress out of booking. The cost was slightly more than if we had booked independently but booking with Tina at Hays has... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
101 Terminus Road, BN21 3LY, Eastbourne, United Kingdom
- 01323340583
4.9
Excellent
1K reviews
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Just booked our next holiday with Lisa…
Just booked our next holiday with Lisa and yet again we were delighted with her service, professionalism, friendly attitude and efficiency. We wouldn’t book anywhere else. Thanks Lisa
June 30, 2026
Reply from Hays Travel - Eastbourne
Nikki Kirk,
Thank you for your wonderful review! We are so pleased to hear that you were delighted with the service you received. We truly appreciate your continued loyalty and kind words. Regards Lisa and team Eastbourne
Excellent service
Excellent service. The young lady who helped us was lovely. The notice on the table said she was training, but she did a great job. She completed our holiday booking and made it an easy and pleasant experience.
July 4, 2026
Reply from Hays Travel - Eastbourne
Thank you for your lovely review and 5 star rating, it is much appreciated! It was a pleasure to help with your holiday. Kind Regards Emily and Team Eastbourne
Excellent service many choices shown.
June 26, 2026
Reply from Hays Travel - Eastbourne
Thank you for your review, it is much appreciated. Kind regards Debbie and Team Eastbourne
Excellent Customer Service
Yet again, Lisa came up trumps with booking a holiday for us whilst we were out of the country! We had given her our request of hotel, type of room, possible dates and she kindly investigated for us as soon as the holiday was released. Within less than an hour, everything was booked and the deposit paid. It's always a pleasure dealing with Hays Travel, and particularly Lisa. Thank you!
July 2, 2026
Reply from Hays Travel - Eastbourne
Thank you for your review. It is always a pleasure to book your holidays! We look forward to seeing you soon. Kind regards Lisa and Team Eastbourne
Lisa the star of the day
Lisa was so good, she phoned Fred Olsen direct and between them they booked everything all within an hour.Same cabin for back to back cruises, no moving halfway through the holiday.The Spey for Dinners,and at the time we wanted.
July 2, 2026
Reply from Hays Travel - Eastbourne
Thank you for your wonderful feedback! We are so pleased to hear that everything was booked seamlessly for your back-to-back cruises, including your preferred dining arrangements. Kind regards, Lisa and team Eastbourne
Reply from Hays Travel - Eastbourne
Janet Morris,
Thank you so much for your wonderful 5-star review! We are delighted to hear that our team member was extremely helpful. We truly appreciate your kind words. Kind Regards
Amanda and Team Eastbourne
Lola was right on top of her job
Lola was right on top of her job
Nothing was to much trouble
July 2, 2026
Reply from Hays Travel - Eastbourne
Thank you so much for your lovely review. Glad to have assisted you with your trip. Enjoy the countdown! Thank you. Kind regards, Lola and team Eastbourne
She didn't rush us and was very patient…
She didn't rush us and was very patient with us.
Staff excellent and booking process easy.
July 1, 2026
Reply from Hays Travel - Eastbourne
Margaret,
Thank you for your wonderful feedback! We are so pleased to hear that our team was patient and that you found the booking process easy. Kind Regards Lisa and team Eastbourne
Tina was very helpful and efficient
Tina was very helpful and efficient. We have used Hays Travel before and again we would thoroughly recommend the company.
July 1, 2026
Reply from Hays Travel - Eastbourne
Thank you so much for your lovely review. Glad to have assisted you again with your trip. Enjoy the countdown! Thank you. Kind regards, Tina and team Eastbourne
Wouldn’t hesitate to Recommend
We are returning customers, we value the great service, friendly and knowledgeable advice and ease of booking. Wouldn’t hesitate in recommending the Eastbourne branch and in particular Tina, who is so super helpful.
June 29, 2026
Reply from Hays Travel - Eastbourne
Thank you for your kind words. It is always a pleasure to help you with your holidays. Kind regards Tina and Team Eastbourne
Lisa who helped us with our booking…
Lisa who helped us with our booking went above and beyond to find us a cruise of our liking. We were very grateful.
June 26, 2026
Reply from Hays Travel - Eastbourne
We're so glad we could help you find the perfect cruise! Thank you for your kind words.
Kind Regards Lisa and team Eastbourne
Debbie McCarthy at Eastbourne store was…
Debbie McCarthy at Eastbourne store was brilliant. We popped in with an enquiry and she jumped straight on it and hit us the best deals going. Now we can tick a few things off our bucket list. She was very informative and gave us all the relevant information for our trip leaving out no details at all. Everything was clear and concise. Thank you
June 26, 2026
Reply from Hays Travel - Eastbourne
Miss priestley,
We are so pleased to hear we could help you find the best deals for your trip. We're glad we could assist you in ticking off your bucket list items!
Kind Regards Debbie and Team Eastbourne
I never go any where else to book my…
I never go any where else to book my holiday , i am a loyal customer and always use Hays Travel because of their brilant customer service. They never rush you and always give you 100% of their attention. They will find the best deal to match ones personel travel choice. I also feel safer booking in person. All the staff are great, thank you so much Eastburne Hays.
June 22, 2026
Reply from Hays Travel - Eastbourne
Thank you for your kind words. It is always a pleasure to help you with your holidays. Kind regards Lisa and Team Eastbourne
Reply from Hays Travel - Eastbourne
Susan,
We appreciate your kind words. We are glad we could assist you. Kind Regards Lisa and Team Eastbourne
lovely hotel and view as we requested…
lovely hotel and view as we requested straight forward at airport and communication and all explained well and made booking so much easier
May 17, 2026
Reply from Hays Travel - Eastbourne
Liza Turner,
We are so pleased to hear you enjoyed your hotel and the view. We're glad we made your booking easier!
Kind Regards Lola And team Eastbourne
Reply from Hays Travel - Eastbourne
Chrissie ,
We appreciate your kind words! It's always a please to help with your holidays. Regards Lisa and Team Eastbourne
Excellent service by everyone and…
Excellent service by everyone and catered for all our needs, we couldn't recommend them enough, Thankyou
June 16, 2026
Reply from Hays Travel - Eastbourne
Thank you for your kind words. It is always a pleasure to help you with your holiday. Kind regards Emily and Team Eastbourne
Lisa at the Eastbourne branch was very…
Lisa at the Eastbourne branch was very helpful from start to finish explaining as she went along and made our cruise booking and flights could not thank her enough 😄
June 14, 2026
Reply from Hays Travel - Eastbourne
Christalla,
We're so glad that Lisa our team member at Eastbourne could make your cruise booking and flights so seamless. Thank you for sharing your kind words! Kind regards Lisa and Team Eastbourne
Lisa couldn't of been more helpful
Lisa couldn't of been more helpful, made everything easy for us
June 14, 2026
Reply from Hays Travel - Eastbourne
Thank you for your kind words. It is always a pleasure to help you with your holidays. Kind regards Lisa and Team Eastbourne
very easy to talk to the lady made me…
very easy to talk to the lady made me feel comfortable obviously very good at her job
June 10, 2026
Reply from Hays Travel - Eastbourne
Thank you for your kind words. It is always a pleasure to help you with your holidays. Kind regards Tania and Team Eastbourne
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