Sarah, who helped us at the Galashiels branch, was fantastic! She did absolutely everything for us and was both friendly and professional. Hays should be very proud of having such a wonderful member o... See more
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Travel agent Kiara, very knowledgeable, trying to sort out a hotel for five people, within a price range at short notice, proved challenging, but with Kiras patients and knowledge, found our holiday.... See more
Company replied
Love hays travel..always use it. saw Amy today in the galashiels branch and she made the holiday booking extremely easy. Very efficient and other team members always on hand to help.very friendly atm... See more
Company replied
Hayley was excellent in helping us find our Caribbean cruise / hotel holiday . Very patient with us changing hotels etc. . Took all the stress away from us trying to do it ourselves . Why try doing it... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
86 Channel Street, TD1 1BD, Galashiels, United Kingdom
- 01896477015
4.9
Excellent
1K reviews
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Exceptional.
Hays Travel in Galashiels have exceptional customer service. Would highly recommend them for all holiday booking plans.
March 5, 2026
Reply from Hays Travel - Galashiels
Thank you so much for your lovely review and for always booking with us. Amy - Branch Manager :)
Superb as always
Hayley at Galashiels Hays is always fantastic and found the holiday and deal I was looking for. Booking all very simple. As always a big thank.
February 26, 2026
Reply from Hays Travel - Galashiels
Hi Katrina, thank you for your kind review and for booking with us again. I will be sure to pass on your lovely comments to Hayley.
Kiara
Normal excellent service from Sarah …
Normal excellent service from Sarah who ensured that we got exactly what we wanted and at the best deal possible
February 27, 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review, I will be sure to pass on your lovely comments to Sarah.
Kiara
Reply from Hays Travel - Galashiels
Thank you for booking your trip to Turkey with me and your 5 star review, much appreciated. Always a pleasure to arrange your trip for you.
Sarah Travel consultant
Louise the travel agent was very…
Louise the travel agent was very patient with us considering we didn't know where we wanted to go. She was knowledgeable and gave us excellent advice.
February 21, 2026
Reply from Hays Travel - Galashiels
Thank you for your lovely review Debra! Glad we were able to get you something booked and hope you are looking forward to it
Louise
Hayley was very attentive and professional
Hayley was very attentive and professional. My wife and I wanted a holiday but had no idea where we wanted to go. Hayley did a lot of research for us and was extremely patient and helpful. We eventually got our holiday booked .
February 19, 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review Ian , It was a pleasure to get you booked up. Hope you are both looking forward to it and I will see you before you go.
Hayley - Travel advisor
Helpful cheery staff
February 18, 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review Janette. I will be sure to pass on your lovely comments to Sarah.
Kiara - Assistant Manager
Very helpful and walked away with the holiday I wanted
Very helpful and took the time to get the best deal
February 17, 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review Michael. I will be sure to pass on your lovely comments to Sarah.
Kiara - Assistant Manager
Always a happy customer
As soon as you walk in the staff are very friendly and so pleased to see you. Always asking how l got on in the hotel l was in. Genuinely interested. Poor Sarah l must be the worst customer ever. Sarah has the patience of a saint. If l can't decide l always 💯 go with there recommendations .Never failed me. Well done to Sarah and the rest of the staff. Always smiling they are all perfect.
February 15, 2026
Reply from Hays Travel - Galashiels
Aww thank you so much for your lovely review. It's always a pleasure to book your trips form you (honestly :-) ) Glad you are happy with our suggestions x
Booked a holiday to Venice with Hays…
Booked a holiday to Venice with Hays Travel Galashiels and Amy was so helpful and professional.
February 12, 2026
Reply from Hays Travel - Galashiels
Thank you so much for your lovely review. I really enjoyed booking your Venice trip for you. Lovely chat :) Amy - Branch Manager
Honesty
Honesty, reliability and confidence in the company, along with price of mind.
February 7, 2026
Reply from Hays Travel - Galashiels
Hi Mr Culton,
Thank you very much for taking the time to leave a review for Connor and thank you for trusting us with booking your insurance.
- Kiara, Assistant Manager
Another booking with Kiara at Hays…
Another booking with Kiara at Hays Galashiels. A pleasant and successful booking, as usual. Highly recommended,
February 13, 2026
Reply from Hays Travel - Galashiels
Hi Jeremy,
Thank you so much for another kind review, it's always my pleasure to help you arrange your holidays! :)
Kiara
Thankyou for the courteous and…
Thankyou for the courteous and efficient service when we recently booked a trip with you.
January 29, 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review. I will be sure to pass on your lovely comments to Connor. Amy - Branch manager
The staff are fantastic in the travel…
The staff are fantastic in the travel shop,you ask a question they will find out and fix whatever you ask if possible there allways smilling great rapport with them,i will keep using Hays Travel excellent service 😀
February 11, 2026
Reply from Hays Travel - Galashiels
Thanks for your kind review and booking again and being a loyal customer. Always a pleasure to book your holidays for you. Hayley. Travel Consultant
Making going on holiday simple that’s…
Making going on holiday simple that’s what Hay’s are doing .Let the agents do all the work you leave the shop with a big smile knowing everything has been covered.Why book any other way
February 9, 2026
Reply from Hays Travel - Galashiels
Thank you so much for your lovely review. It had made my day! Thanks for booking with us again. Amy :)
Nothing is too much trouble .
Nothing is too much trouble all of the staff are ready and willing to go that extra mile to find the perfect destination for you . I have just booked another fantastic holiday with Hays . Thank you for helping me .
February 8, 2026
Reply from Hays Travel - Galashiels
Thank you so much for your review for Amy, it's always our pleasure. Thank you for booking with us again.
- Kiara, Assistant Manager
Staff are very friendly
Staff are very friendly, no their customers very well. Amazing . Thanks to Amy ☺️
February 8, 2026
Reply from Hays Travel - Galashiels
Thank you so much for your kind review. It was lovely to see you both again. Amy :)
Good experience
We dealt with Louise who was understanding, knowledgeable & helpful. The 2nd time we have used Hays in Galashiels and will again.
February 1, 2026
Reply from Hays Travel - Galashiels
Thank you for booking with us again and for your kind review for Louise. Amy - Branch Manager
Reply from Hays Travel - Galashiels
Hi Pauline,
Thank you so much for the kind review - Kiara x
Always amazing customer service in Hays…
Always amazing customer service in Hays Galashiels. Thanks as ever Sarah. 😁
February 5, 2026
Reply from Hays Travel - Galashiels
Thank you so much for your review for Sarah, it's always our pleasure. Thank you for booking with us again.
- Kiara
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