Having previously booked with Geraldine she was our first choice to arrange a trip to Abu Dhabi and the Maldives. Geraldine contacted several companies on our behalf to get us the best deal. Thank you... See more
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⭐⭐⭐⭐⭐ Absolutely brilliant help from Geraldine! She made booking my upcoming cruise so easy, was patient, helpful and sorted everything perfectly. I can’t recommend her enough!
Company replied
Geraldine as always was professional providing us with good choice of hotel after listening to our criteria. She is so helpful and patient and kindhearted. Holiday booked quickly and requests put in p... See more
Company replied
Jamie was brilliant, he was very patient when we changed destinations. He was helpful with suggestions and got us booked very efficiently. Thank you Jamie
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Geraldine Sproston, ST15, Stone, United Kingdom
- 01785 533051
4.9
Excellent
415 reviews
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Geraldine was amazing as always
Geraldine was amazing as always. Nothing is too much trouble and Geraldine’s knowledge, expertise and effort is amazing.
August 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
⭐⭐⭐⭐⭐ Absolutely brilliant help from…
⭐⭐⭐⭐⭐ Absolutely brilliant help from Geraldine! She made booking my upcoming cruise so easy, was patient, helpful and sorted everything perfectly. I can’t recommend her enough!
August 4, 2026
Reply from Hays Travel - Geraldine Sproston
Thank you so much for your lovely feedback and for both of you always booking with me, it is really appreciated, warm regards, Geraldine
Thorough, patient and friendly.
Having previously booked with Geraldine she was our first choice to arrange a trip to Abu Dhabi and the Maldives. Geraldine contacted several companies on our behalf to get us the best deal. Thank you so much Geraldine, your patience and hard work is much appreciated.
August 4, 2026
Reply from Hays Travel - Geraldine Sproston
Thank you Jane for booking your long awaited for trip with me, you are going to have the most amazing time, warm regards, Geraldine x
Jamie was brilliant
Jamie was brilliant, he was very patient when we changed destinations. He was helpful with suggestions and got us booked very efficiently. Thank you Jamie
August 2, 2026
Reply from Hays Travel - Geraldine Sproston
Hi Carol, thank you so much for your lovely feedback, Jamie who helps me on my travel page is a star. Really appreciate you booking with me again, it is really appreciated, warm regards, Geraldine x
For a bespoke holiday the process was…
For a bespoke holiday the process was efficient with no amendments necessary. Refreshing.
July 31, 2026
Reply from Hays Travel - Geraldine Sproston
Thank you for taking the time to give me such lovely feedback it is really appreciated, warm regards, Geraldine
Simple friendly booking service I would…
Simple friendly booking service I would have no hesitation in recommending to others
July 21, 2026
Reply from Hays Travel - Geraldine Sproston
Thank you for your comments and for booking with me, it is really appreciated, warm regards, Geraldine x
Outstanding customer service
Outstanding customer service. Highly recommended. Geraldine goes above and beyond.
July 23, 2026
Reply from Hays Travel - Geraldine Sproston
Thank you for your lovely comments and for booking with me again, it is really appreciated, you are a star, warm regards, Geraldine x
Geraldine as always was professional…
Geraldine as always was professional providing us with good choice of hotel after listening to our criteria. She is so helpful and patient and kindhearted. Holiday booked quickly and requests put in place. It’s always a joy to deal with Geraldine .
July 18, 2026
Reply from Hays Travel - Geraldine Sproston
Thank you for your lovely comments and for always booking your holidays with me, it is really appreciated, warm regards, Geraldine x
Great booking experience
Geraldine made our booking experience great, she was quick to answer any questions, such good service and have used Geraldine a few times and will carry on using her, very professional.
July 2, 2026
Reply from Hays Travel - Geraldine Sproston
Thank you for taking the time to give me such a lovely review and for booking with me again, it is really appreciated, warm regards, Geraldine x
Always book through Geraldine.
Always book through Geraldine.
So helpful and always a good experience booking with her.
She is a super star 🌟
July 1, 2026
Reply from Hays Travel - Geraldine Sproston
Thank you for always booking with me and for taking the time to give me such a lovely review, it is really appreciated, warm regards, Geraldine x
Geraldine is always great at what she…
Geraldine is always great at what she does &never fails with great customer service, she always finds good deals & leaves nothing to chance
June 23, 2026
Reply from Hays Travel - Geraldine Sproston
Thank you so much for your lovely review and for booking with me again, you are a star, warm regards, Geraldine x
Geraldine is brilliant I messaged her…
Geraldine is brilliant I messaged her at 2.30pm on Sunday afternoon and asked her if she could look at a cruise for me. As always she was at her desk and by 3.45 pm she had got me an excellent deal and I'm now a happy smiling bunny with a 14 day cruise to look forward to. I don't think there is anyone who works harder for her clients even on a Sunday.
June 29, 2026
Reply from Hays Travel - Geraldine Sproston
Oh bless you, thank you so much for your lovely review and for booking with me again and recommending others too , you are a star , warm regards, Geraldine x
Reply from Hays Travel - Geraldine Sproston
Hi Jean, thank you for booking another of your holidays with me and your fab review too, it is really appreciated, warm regards, Geraldine x
As always a quick and efficient service…
As always a quick and efficient service from Geraldine.
June 28, 2026
Reply from Hays Travel - Geraldine Sproston
Thank you for booking another holiday with me and take the time to write such a lovely review, it is really appreciated, warm regards, Geraldine x
Geraldine is amazing...
Geraldine made the booking process so easy. I already knew exactly what I wanted so I passed on those details along with what she asked for and that was it. She booked it, assigned our seats and even sorted out the assistance needed for my children.
It could not have been any easier. Having a personal conversation with Geraldine made her understand our needs as a family and she dealt with it appropriately :)
June 20, 2026
Reply from Hays Travel - Geraldine Sproston
Thank you for taking the time to write such a lovely review and for booking your very special holiday with me , it is really appreciated, warm regards, Geraldine x
Geraldine was very helpful and answered…
Geraldine was very helpful and answered all my questions!
June 24, 2026
Reply from Hays Travel - Geraldine Sproston
Thank you for taking the time to write such a wonderful review and for booking with me too, it is really appreciated, warm regards, Geraldine
As always Geraldine gives great advice…
As always Geraldine gives great advice on which holiday will suit us best, and never fails to provide all the help we need
June 18, 2026
Reply from Hays Travel - Geraldine Sproston
Thank you for taking the time to write such a lovely review of my service and for booking with me again too, you are really appreciated, warm regards, Geraldine x
Geraldine is always so efficient
Geraldine is always so efficient , shows attention to detail and such personal service, nothing is too much trouble.
June 13, 2026
Reply from Hays Travel - Geraldine Sproston
Thank you so much for booking your special occasion city break with me it was really appreciated, and for your lovely review too, warm regards, Geraldine x
Geraldine never fails in providing…
Geraldine never fails in providing excellent service and help. I wouldn’t go with anyone else
June 7, 2026
Reply from Hays Travel - Geraldine Sproston
Thank you for your lovely review and for booking with me again, it is really appreciated, warm regards, Geraldine x
Another holiday booked with Geraldine
2nd holiday booked in 2 weeks with Geraldine. Its so much easier to phone Geraldine with all the details than go into a Travel Agents. She is so friendly and helpful. 5 star service again
June 12, 2026
Reply from Hays Travel - Geraldine Sproston
Bless you Pauline, you are a star, thank you for always booking with me it is really appreciated, warm regards, Geraldine x
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