Billy was excellent, listened to what I was after, price matched , and was courteous and delightful throughout the whole process. Answered my questions with ease and was informative about the area, a... See more
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Kate at Grantham was brilliant, from our first contact via phone, then email options and finally going in to store to book. We felt comfortable with her and that she was doing the best for us with wha... See more
Company replied
Really helpful staff who just kept going above and beyond when I kept changing my mind about everything! They just kept saying no problem, I'll get a price. We have now booked our first family holiday... See more
Company replied
Fallon went above and beyond what we had expected. We appreciated the time she took looking for options for us and ensuring the cruise we booked met our needs.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 6, Isaac Newton Centre, NG31 6EE, Grantham, England, United Kingdom
- 01476 847 841
4.7
Excellent
38 reviews
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Excellent staff and so helpful
Excellent staff and so helpful, I will only use Hays for my future holidays
May 1, 2026
Reply from Hays Travel - Grantham
Thank you for the kind words, we look forward to seeing you again! - Sarah
Katie was lovely
Katie was lovely, very professional but very approachable! Will definitely use Hays again!
May 5, 2026
Reply from Hays Travel - Grantham
Thank you for your kind words, I will be sure to pass this on. - Fallon :)
Fallon, you legend of a consultant
Fallon, you absolute legend! Found me exactly what I wanted at the right price. Excellent service
May 1, 2026
Reply from Hays Travel - Grantham
Thank you for your great words Sarah! - Fallon
They were pleasant listened and advised…
They were pleasant listened and advised us with everything so we got the cruise which we wanted
April 30, 2026
Reply from Hays Travel - Grantham
Thank you very much we look forward to seeing you again - Sarah
Very friendly and helpful staff
Very friendly and helpful staff. Answered all our questions and very knowledgable
April 29, 2026
Reply from Hays Travel - Grantham
Thank you for your kind words - Sarah
Billy was excellent
Billy was excellent, listened to what I was after, price matched , and was courteous and delightful throughout the whole process. Answered my questions with ease and was informative about the area, as he had been there himself.
Cannot praise him highly enough.
April 21, 2026
Reply from Hays Travel - Grantham
Thank you for your kind words! I will be sure to pass these onto Billy! - Fallon
Billy is such a possitive perdon i feel…
Billy is such a possitive person i feel he went above & beyond to booking my special holiday
April 18, 2026
Reply from Hays Travel - Grantham
Thank you for your kind words - Billy
Very helpful everything explained easy…
Very helpful everything explained easy to talk to
April 17, 2026
Reply from Hays Travel - Grantham
Thank you for your lovely words! We are so happy you got sorted. - Fallon
Reply from Hays Travel - Grantham
Thank you for your lovely words! - Fallon
Great service from Fallon booking our…
Great service from Fallon booking our holiday. Very patient and looked at all options for us. Will definitely use again
April 4, 2026
Reply from Hays Travel - Grantham
Thank you so much for your kind words. I am so happy we got something sorted for you - Fallon
A great team in Grantham office
A great team in Grantham office: Sarah, Amy, Kate and Billy. Made me feel so welcome and went over and beyond. My mother passed away living in Spain and have to get out there. Sarah and Amy listened to my needs and requirements. Cannot fault the brilliant help. Well done to them. I am most grateful. Definitely use Hays Travel again. I came away less stressed than went in.
April 5, 2026
Reply from Hays Travel - Grantham
Thank you for your kind words - Sarah
Kate at Grantham was brilliant
Kate at Grantham was brilliant, from our first contact via phone, then email options and finally going in to store to book. We felt comfortable with her and that she was doing the best for us with what we wanted to get from our family holiday.
April 4, 2026
Reply from Hays Travel - Grantham
Thank you for your kind words, glad we found exactly what you wanted - Sarah
Reply from Hays Travel - Grantham
Thank you for your kind words - Amy
Fallon went above and beyond
Fallon went above and beyond what we had expected. We appreciated the time she took looking for options for us and ensuring the cruise we booked met our needs.
March 29, 2026
Reply from Hays Travel - Grantham
Hi Jain,
Wow! Thank you so much for your kind words. I am so happy we got something sorted for you!
- Fallon :)
Good service from Amy took time to…
Good service from Amy took time to ensure i got the type of holiday i was looking for Only slight disappointment When paying i wasn't able to pay though Branch card machine and had to pay via link sent to my phone but overall good service
March 29, 2026
Reply from Hays Travel - Grantham
Thank you for booking and wish you a wonderful holiday. We appreciate your comments thank you for the positive feedback - Sarah
Really friendly staff and very helpful
March 29, 2026
Reply from Hays Travel - Grantham
We appreciate your comments and always happy to help with all your enquiries and look forward to seeing you again - Sarah
Staff were very helpfu made me feel…
Staff were very helpfu made me feel very comfortable
March 27, 2026
Reply from Hays Travel - Grantham
We appreciate your comments and are so happy to hear that our team made you feel comfortable and assisted you well during your visit. - Fallon
Kate at Grantham was brilliant
Kate at Grantham was brilliant, she worked within my budget and gave me plenty of options to choose from.
March 22, 2026
Reply from Hays Travel - Grantham
We appreciate you sharing your positive experience! I'm glad that we have managed to find a trip to suite you!- Kate
Staff very helpful,friendly and helped…
Staff very helpful,friendly and helped us sort out what we needed. Would definitely use again
March 22, 2026
Reply from Hays Travel - Grantham
We are so happy to hear that our team was helpful and friendly in assisting you. Thank you for your positive feedback; we appreciate it! - Fallon
Very helpful and happy to help me.
March 22, 2026
Reply from Hays Travel - Grantham
We appreciate you taking the time to leave us this positive feedback; we are so happy we could assist you! - Fallon
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