I wouldn’t go anywhere else to book my holiday . I always go to the same lady who always looks after me in every way . I always know if she has booked my holiday it will be perfect Thankyou Iona you... See more
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I had a major problem with flights involving change of dates and hotel reservations but Iona was very patient and after two visits it was resolved.
Company replied
Nathan dealt with our holiday booking he was very helpful and friendly he went through everything he said we could get our flight seats reserved which we did also he mentioned that they do a hays tra... See more
Company replied
We booked 2 holidays, the 2nd one is a cruise as we have never been on one before so all totally new to us. Iona explained it all brilliantly showing us the ships layout choosing the best room drinks... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Market Place, NR30 1LY, Great Yarmouth, United Kingdom
- 01493888157
5.0
Excellent
836 reviews
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All of our questions were answered
All of our questions were answered. We felt that the agent, Denise in the Great Yarmouth office was very knowledgeable. Deposit was paid happily.
October 30, 2025
Reply from Hays Travel - Great Yarmouth
Thank you so much for your kind words, it was my absolute pleasure to assist you. Denise :)
Clare from Great Yarmouth branch always…
Clare from Great Yarmouth branch always go above and beyond to help us find a holiday within our time range and budget.
November 5, 2025
Reply from Hays Travel - Great Yarmouth
Thank you so much for your lovely review. Clare :)
Really helpful and had lots of patience…
Really helpful and had lots of patience as we had a 3 year old with us and we had lots of questions as theres 9 of us, he was happy to wait while we checked a few things with someone offshore
November 2, 2025
Reply from Hays Travel - Great Yarmouth
Thank you so much for the positive review. It was my pleasure to help you find the perfect holiday! Nathan :)
Claire is Very acknowledgeable at her…
Claire is Very acknowledgeable at her job taking into consideration that she listens to all your extra needs and makes it easy to enjoy your experience of booking with her and ultimately your holiday she is honest enough to tell you if the holiday you like is not suited to your needs
October 28, 2025
Reply from Hays Travel - Great Yarmouth
Thank you so much for your review and feedback, it is very much appreciated :) It was a pleasure to help get your next trip booked and returning to the hotel you love due to the accessibility and fab location :) See you soon Clare
Holiday …
Out 1st time useing Hays.The lady helped us with our holiday plans explained everything to us most helpful. Iona was the lady who helped us we would recommend Hays Travel to our friends and family. We're in our 70s 80s
October 28, 2025
Reply from Hays Travel - Great Yarmouth
Thank you so much for coming to Hays to see us for the first time through recommendation :) It was a pleasure to help get your trip booked :)
Very efficient and courteous service…
Very efficient and courteous service from the team in the Great Yarmouth branch. Highly recommended.
October 27, 2025
Reply from Hays Travel - Great Yarmouth
Thank you so much for your kind words and feedback, it is very much appreciated :) Thank you for coming to see us and for the future recommendations
We had experienced staff in Denise and…
We had experienced staff in Denise and Clare who went above and beyond to help us book our cruise.
October 26, 2025
Reply from Hays Travel - Great Yarmouth
Thank you so much for your 5* review and feedback :) It was a pleasure to see you both again and glad we were able to get your cruise booked :) Let the countdown commence :)
Reply from Hays Travel - Great Yarmouth
Thank you so much for your review :) It was a pleasure to see you both again to help confirm your next trip :) See you soon for another :D
Reply from Hays Travel - Great Yarmouth
Thank you so much for your 5* review and feedback, it was a pleasure to help get your amazing holiday confirmed :)
Reply from Hays Travel - Great Yarmouth
Thank you very much for your feedback, it was a pleasure to help you get your next holiday booked :)
Thoroughly recommend Hays Travel
We have just booked our 2nd Cruise through Hays with the help of Nicola who was very helpful and patient and answered all our questions
October 22, 2025
Reply from Hays Travel - Great Yarmouth
It was lovely to get another wonderful cruise booked for you. So glad to hear you had a great experience with Nicola in store, we appreciate you taking your time to leave her a review.
Holiday reliable and polite and very…
Always reliable and polite and very friendly
You feel well looked after and pleased 😀
October 21, 2025
Reply from Hays Travel - Great Yarmouth
Thank you for your kind words, it means the world to us :)
Fantastic service very polite service…
Fantastic service very polite service very professional too and very happy to help with Looking for you with a budget you have very happy with the experience and definitely only using them in the future.
October 21, 2025
Reply from Hays Travel - Great Yarmouth
Thank you so much for your positive review. We are so grateful for the feedback :)
Reply from Hays Travel - Great Yarmouth
Thank you for your kind words :)
Great Service
Denise of Great Yarmouth Hays was extremely efficient, courteous and patient with us. Got answers to all our questions and made sure that we got , what we think, the best solution for us.
October 18, 2025
Reply from Hays Travel - Great Yarmouth
Thank you so much for the positive review, it was a pleasure to serve you :)
Reply from Hays Travel - Great Yarmouth
Thank you so much :)
Reply from Hays Travel - Great Yarmouth
We appreciate taking your time to leave us a review. Glad we could get such a wonderful holiday booked for you.
Reply from Hays Travel - Great Yarmouth
It was lovely to see you and help you book your flights. Thank you for taking your time to leave a review.
Autumn Holiday.
Very happy with the service we received.Nathan listened to our needs and immediately came up with what we were searching for and a good price. He also sorted the checking in process. A very unstressful experience. Thank you.
October 13, 2025
Reply from Hays Travel - Great Yarmouth
It was a pleasure to get your holiday booked for you and we are so glad that Nathan provided wonderful service.
Excellent
I was more than pleased with my experience at hays travel at great yarmouth. I felt very welcome immediately I came into the shop. Nicola was very helpful and arranged my journey to suit my needs for comfort to new zealand on my own.
Excellent service well done
October 12, 2025
Reply from Hays Travel - Great Yarmouth
Thank you so much for your kind words, it was an absolute pleasure to assist you. Nicola :)
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