Much better experience dealing with a homeworker than visiting a branch. Hannah was very helpful and professional. Like the idea of email and message dialogue which means contact easier. No need to... See more
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Hannah Patient at Hays travel, when I’m considering a trip away I know who to trust, Hannah always gives 100% to her clients. She has just booked us an amazing trip to India nothing is ever too much t... See more
I had searched through what felt like thousands of holidays, it's not something I enjoy doing, everything looks great until you read the reviews and I get confused! Hannah was brilliant, I gave her... See more
Company replied
I have booked quite a few holiday through Hannah and she always makes booking my trips so easy. A big shout out to her 👍😎
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Hannah Patient, CT19, Folkestone, United Kingdom
- 01233 469606
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Great experience
Much better experience dealing with a homeworker than visiting a branch.
Hannah was very helpful and professional.
Like the idea of email and message dialogue which means contact easier. No need to keep telephoning branch for info. Makes it so much easier to book.
Hannah Patient at Hays travel
Hannah Patient at Hays travel, when I’m considering a trip away I know who to trust, Hannah always gives 100% to her clients. She has just booked us an amazing trip to India nothing is ever too much trouble. I can’t recommend her enough.
I have booked quite a few holiday…
I have booked quite a few holiday through Hannah and she always makes booking my trips so easy. A big shout out to her 👍😎
May use AI-assist with repliesRead more
Thoroughly recommend! …
I had searched through what felt like thousands of holidays, it's not something I enjoy doing, everything looks great until you read the reviews and I get confused!
Hannah was brilliant, I gave her a good idea of what we wanted and she delivered exactly that. I would definitely recommend using this service - the company have plenty of great options to choose from and it takes away the headache of doing it yourself. Can't wait to get going!

Reply from Hays Travel - Hannah Patient
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