This is our second holiday booking with Hays at the Hempstead Valley Shopping centre. I have also discussed holiday options via email and over the phone and every time my interactions are good. The t... See more
Company replied
Location
Switch locationHempstead Valley Shopping Centre, Unit 39, ME7 3PD Hempstead Valley, GB
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Sophia our travel agent was amazing was so helpful in guiding us through the process, as well as being polite and friendly. She even got us discount due to the football special which as holiday costs... See more
Company replied
Friendly, happy and helpful, no rushing and plenty of explaining. A very enjoyable way to book a holiday. Would recommend to anyone. First class all round.
Company replied
Very good experience with pleasent, helpful and cheerful member of staff. Not really sure of what we wanted or options available but cruise identified and booked in no time. All in all - excellent and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Hempstead Valley Shopping Centre, Unit 39, ME7 3PD, Hempstead Valley, United Kingdom
- 01634914113
4.9
Excellent
1K reviews
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Reply from Hays Travel - Hempstead Valley
Thank you for taking the time to leave such a wonderful review! We are so pleased to hear that Teresa provided fantastic service. We hope you have a lovely holiday - Caz :)
Fast
Fast, detailed and just what we required. The young lady gave detailed information on the hotel and location.
July 16, 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful 5-star review! We are so pleased to hear that our team provided you with such detailed and helpful information about your hotel and its location. We hope you have a fantastic trip!
We hope you have a lovely holiday! :) - Sophia
Friendly and helpful
Friendly, happy and helpful, no rushing and plenty of explaining. A very enjoyable way to book a holiday. Would recommend to anyone. First class all round.
July 15, 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that you enjoyed the booking process and found our team friendly and helpful. We appreciate your recommendation. We hope you have a lovely holiday :) - Charlotte
The lady who dealt with us understood…
The lady who dealt with us understood what we where looking for and the help was excellent
July 8, 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that Katy understood your needs and provided excellent assistance. We hope you have a lovely holiday :)- Charlotte
Helpful
As usual all staff are happy to help, good knowledge of resorts, we never go anywhere else.
July 7, 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that our team's knowledge and helpfulness are appreciated. We look forward to assisting you with your future travels! We hope you have a lovely holiday :) - Charlotte
Rosie our consultant at Hempstead…
Rosie our consultant at Hempstead Valley is very knowledgeable and helpful this is our 6th booking with Rosie @ hays travel she always has time to look at all the available options
July 13, 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful review! We are so pleased to hear that you consistently have such a positive experience. It's great to know that Rosie always takes the time to explore all available options for your bookings. We appreciate your continued loyalty! We hope you have a lovely holiday :) - Charlotte
Maria was
Maria was, as always, friendly, efficient and very patient. She perfectly fulfilled our requirements.
July 13, 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback. We are so pleased to hear that your experience was positive and that your requirements were perfectly fulfilled. We hope you have a lovely holiday :)- Charlotte
Friendly and helpful staff as always
Friendly and helpful staff as always
Sorted our holiday very easily and thouroghly
July 13, 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly and helpful in sorting out your holiday easily and thoroughly. We appreciate you choosing us!
We hope you have a lovely holiday! :) - Sophia
Attention to detail
July 12, 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear about your positive experience with us.
We hope you have a lovely holiday! :) - Sophia
Lovely, helpful staff
This is our second holiday booking with Hays at the Hempstead Valley Shopping centre. I have also discussed holiday options via email and over the phone and every time my interactions are good. The team are polite and friendly with good knowledge and helpful in lots of ways. We were guided very clearly through the process and got a fairly last minute holiday booked well. Very happy and will use again in the future.
July 11, 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear about your positive experiences with us, and we're delighted we could help you book your last-minute holiday so smoothly. We look forward to assisting you again in the future! Have a lovely holiday - Caz :)
I was having trouble booking my flight…
I was having trouble booking my flight with Ryanair. The lady who sorted it out for me was very helpful & removed the stress of me trying to book it myself.
July 11, 2026
Reply from Hays Travel - Hempstead Valley
We're so pleased to hear that our team was able to assist you with your flight booking and alleviate the stress you were experiencing. Thank you for sharing your positive experience! We hope you have a great holiday - Caz :)
Reply from Hays Travel - Hempstead Valley
Thank you so much for your wonderful review! We are delighted to hear that you always receive excellent and professional service from our team. We hope you have a lovely holiday - Caz :)
Friendly very knowledgeable about the…
Friendly very knowledgeable about the resort we are going to. Great customer service would highly recommend Hays travel to friends and family.
July 9, 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and found our team knowledgeable. We truly appreciate your recommendation!
We hope you have a wonderful holiday :-) Maria
Rosie
Rosie! Really cheerful, knowledgeable, helpful and fun! Gave good advice and honest thoughts!
July 10, 2026
Reply from Hays Travel - Hempstead Valley
We are so pleased to hear that our team member was cheerful, knowledgeable, and helpful, and that you appreciated their advice and honest thoughts. Thank you for your kind words!
We hope you have a wonderful holiday :-) Maria
The staff where so professional
The staff where so professional. Very polite and got me everything I wanted in a holiday and more. Will definitely go back to Hays travel to book again . Everything was so easy
July 10, 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your fantastic review! We are so pleased to hear that our team was professional and helpful, and that we could exceed your expectations for your holiday. We look forward to assisting you again soon!
We hope you have a wonderful holiday :-) Maria
Emma was very professional
Emma was very professional, while being friendly and easy to talk to. Extremely helpful, flexible and very good at her job.
A most pleasurable experience.
July 10, 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that you had such a pleasurable experience and found our colleague to be professional, friendly, and helpful.
We hope you have a wonderful holiday :-) Maria
Caz was very professional and made the…
Caz was very professional and made the booking experience a pleasure. We told her what we wanted and she knew exactly where to look. All sorted quickly and stress free.
July 7, 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful review! We are so pleased to hear that your booking experience was a pleasure and that everything was sorted quickly and stress-free by Caz. - We hope you have a lovely holiday - Emma
Sophia was amazing
Sophia our travel agent was amazing was so helpful in guiding us through the process, as well as being polite and friendly. She even got us discount due to the football special which as holiday costs are going up really helped. Would definitely recommend the service from Sophia.
July 6, 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much for your wonderful review! We are so pleased to hear that Sophia provided such helpful and friendly service, and that the discount was a great help. We truly appreciate your recommendation. We hope you have a lovely holiday :) - Charlotte
Dropped in to book a cruise for 2027…
Dropped in to book a cruise for 2027 the staff were very helpfull and sorted everything out.great service as normal.
July 6, 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such helpful service for your 2027 cruise booking.
We hope you have a lovely holiday :) - Charlotte
Amazing staff
Amazing staff, really kind and helpful.
Helped us find a lovely holiday and we are so grateful
July 5, 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much for your wonderful feedback! We are delighted to hear that our team was able to help you find the perfect holiday. We truly appreciate your kind words.
Have a lovely holiday! :) - Sophia
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