Maria the manager helped me book a very big special holiday for 8 family members She was very helpful and researched a couple of holidays Then finally booked one for me and was very meticulous a... See more
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Location
Switch locationHempstead Valley Shopping Centre, Unit 39, ME7 3PD Hempstead Valley, GB
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Nick was patient and extremely helpful. Booking hotels,flights and transfers. Not rushing and listening to all our requests No matter what. Well done
Company replied
Excellent service. The agent listened to what we had to say about our request for the holiday. She searched her system and gave us various options. She was patient and readily answered our questions.... See more
Company replied
Popped in to make some enquiries and ended up booking 2 holidays ! Excellent service - as always from Hays Travel - and today, by Emma !
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Hempstead Valley Shopping Centre, Unit 39, ME7 3PD, Hempstead Valley, United Kingdom
- 01634914113
4.9
Excellent
1K reviews
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Caz was very professional and made the…
Caz was very professional and made the booking experience a pleasure. We told her what we wanted and she knew exactly where to look. All sorted quickly and stress free.
July 7, 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful review! We are so pleased to hear that your booking experience was a pleasure and that everything was sorted quickly and stress-free by Caz. - We hope you have a lovely holiday - Emma
Sophia was amazing
Sophia our travel agent was amazing was so helpful in guiding us through the process, as well as being polite and friendly. She even got us discount due to the football special which as holiday costs are going up really helped. Would definitely recommend the service from Sophia.
July 6, 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much for your wonderful review! We are so pleased to hear that Sophia provided such helpful and friendly service, and that the discount was a great help. We truly appreciate your recommendation. We hope you have a lovely holiday :) - Charlotte
Amazing staff
Amazing staff, really kind and helpful.
Helped us find a lovely holiday and we are so grateful
July 5, 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much for your wonderful feedback! We are delighted to hear that our team was able to help you find the perfect holiday. We truly appreciate your kind words.
Have a lovely holiday! :) - Sophia
Polite, friendly, efficient service.
My wife and I were served by Joanne of Hays Travel (Hempstead Valley).
She was polite, friendly and efficient.
July 2, 2026
Reply from Hays Travel - Hempstead Valley
We are so pleased to hear about your positive experience! Thank you for taking the time to share your kind words about Jo's excellent service. We hope you have a lovely holiday :) - Charlotte
Helpful professional and knowledgeable…
Helpful professional and knowledgeable sales assistant
June 25, 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your kind words. We are so pleased you had a positive experience with our sales assistant. We hope you have a lovely holiday :) - Charlotte
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that our agent was pleasant, helpful, and knowledgeable while booking your cruise.
We hope you have a fantastic time on your trip! :) - Sophia
I very happy with the staff there I…
I very happy with the staff there I always get a good service .I been going to hays travel for years.
July 1, 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear you consistently receive good service and appreciate your loyalty over the years.
We hope you have a lovely holiday! :) - Sophia
Very helpful
Very helpful, informative, friendly and helped us through the process having not travelled for a while. I do like to speak with a human rather than book online .
June 30, 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased we could assist you with your booking and make the process easy and enjoyable. We hope you have a fantastic trip! - Caz :)
Reply from Hays Travel - Hempstead Valley
We appreciate your kind words and 5-star rating. We are so pleased we could assist you.
We hope you have a lovely holiday :) - Jo
Very good experience with pleasent
Very good experience with pleasent, helpful and cheerful member of staff. Not really sure of what we wanted or options available but cruise identified and booked in no time. All in all - excellent and thank you
June 30, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate your kind words and 5-star rating. We are so pleased we could assist you.
We hope you have a lovely holiday :) - Jo
Sophia was exceptional on every aspect…
Sophia was exceptional on every aspect of our holiday booking. She was efficient, professional, friendly, extremely knowledgeable and courteous. We could not have asked for a better experience.
June 29, 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive and seamless experience with your holiday booking and Sophia. - We hope you have a lovely time - Caz :)
Super helpful
June 25, 2026
Reply from Hays Travel - Hempstead Valley
We appreciate your kind words and 5-star rating. We are so pleased we could assist you.
We hope you have a lovely holiday :) - Charlotte
Welcoming store
. A warm welcome every time you walk into the store from all the staff.
. Always happy to answer any queries we may have.
. Knowledgable and able to guide us through the process.
.Very good service given all round .
June 17, 2026
Reply from Hays Travel - Hempstead Valley
We are so pleased to hear you consistently receive a warm welcome and excellent service from our team. Thank you for your kind words. We hoe you have a lovely holiday - Caz :)
Reply from Hays Travel - Hempstead Valley
We appreciate your kind words and 5-star rating. We are so pleased we could assist you.
We hope you have a lovely holiday :) - Charlotte
Loyal and trustworthy
The girls are always so helpfull, they know what I like from a hoilday/hotel ect as I’m fussy! They always find me the best in price I’ve been useing them for years now
June 16, 2026
Reply from Hays Travel - Hempstead Valley
We truly appreciate your kind words and loyalty. We are so happy to consistently find you the perfect holiday at a great price.
We hope you have a lovely holiday :) - Charlotte
First class service
Walked into Hays unsure where to go for our holiday. We spoke to Emma with a list of requirements & she found a perfect holiday. Well done Emma a wealth of knowledge.
June 16, 2026
Reply from Hays Travel - Hempstead Valley
We're so glad we could help you find the perfect holiday! We appreciate your kind words about our team's knowledge. We hope you have a lovely holiday :) - Charlotte
Reply from Hays Travel - Hempstead Valley
We're so glad you had a great experience with Charlotte. We appreciate your kind review and hope you have a lovely holiday :-)
Always a pleasure to speak with Hays…
Always a pleasure to speak with Hays Travel, lovely friendly service. EMMA always goes the extra mile to achieve the best holiday for you, Top Marks.
June 14, 2026
Reply from Hays Travel - Hempstead Valley
We are so pleased to hear you always have such a positive experience with our team. Thank you for your kind words and top marks!
We hope you have a lovely holiday :-) Maria
Theservice was good with good knowledge…
Theservice was good with good knowledge diap[layed by the rep Information was imparted in a timely concise manner and the rep was friendly and accurate which gave us confidence to place our booking with her.
June 21, 2026
Reply from Hays Travel - Hempstead Valley
We're so pleased to hear our colleague's knowledge and friendly approach gave you confidence in booking with us. Thank you for your kind words!
We hope you have a lovely holiday :-) Maria
Emma @ Hempstead valley was very…
Emma @ Hempstead valley was very helpful and knowledgeable and found a great deal.
June 21, 2026
Reply from Hays Travel - Hempstead Valley
We are so pleased our team provided such excellent service. Thank you for your kind words!
We hope you have a lovely holiday - Jo :-)
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