Hays Travel - Hinckley Reviews 

420
TrustScore 5 out of 5

4.9

2 Castle Street, LE10 1DB Hinckley, GB


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Rated 5 out of 5 stars

We always book our holidays with Hays Travel Hinckley because the staff are so friendly, helpful and efficient. They are very competitive on price too which is always a bonus! Thanks Helen and Stacey... See more

Rated 5 out of 5 stars

Popped in to Hays Travel in Hinckley, I was directed to an available agent. Described the holiday I wanted, I was shown options all showing what I had asked for and the holiday I chose exceeded my ex... See more

Company replied

Rated 5 out of 5 stars

We were looked after as soon as we arrived all staff very friendly and welcoming. The holiday we wanted had gone from the window but the lady found the same holiday for the dates we wanted at the same... See more

Company replied

Rated 5 out of 5 stars

Holidays made easy. As always with Hays travel you are greeted by helpful friendly staff who listen to what you want and do their best to meet your needs. They are also happy to expand the search so... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2 Castle Street, LE10 1DB, Hinckley, United Kingdom

  • 01455348036

4.9

Excellent

TrustScore 5 out of 5

420 reviews

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4.9

All reviews

(420)

122,751 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service as always

We always book our holidays with Hays Travel Hinckley because the staff are so friendly, helpful and efficient. They are very competitive on price too which is always a bonus! Thanks Helen and Stacey for looking after us 😊

July 19, 2026
Rated 5 out of 5 stars

All was very helpful and had a great…

All was very helpful and had a great insight of the hotel and area of which we are going away to. Booking process was also very efficient.

July 12, 2026
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Reply from Hays Travel - Hinckley

Thank you so much for your fantastic feedback! We are delighted to hear that you found Helen helpful and insightful regarding your holiday destination. We're also pleased the booking process was efficient. Look forward to seeing you again! :) - Hays Travel Hinckley

Rated 5 out of 5 stars

Easy booking at Hays Travel in Hinckley

Popped in to Hays Travel in Hinckley, I was directed to an available agent. Described the holiday I wanted, I was shown options all showing what I had asked for and the holiday I chose exceeded my expectations. The whole process took less than 10 minutes. Thanks for a no hassle booking 😊

July 9, 2026
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Reply from Hays Travel - Hinckley

Thank you so much for your feedback, it is great to hear you are happy with our service and delighted that we exceeded your expectations. We will see you again soon and thank you for booking your holiday with us :-) Team Hays Hinckley

Rated 5 out of 5 stars

5 star service

Knowledgeable and efficient in understanding what you are looking for

July 8, 2026
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Reply from Hays Travel - Hinckley

We are truly grateful for your kind words. We're happy to hear that our understanding of your needs was helpful. - Hays Travel Hinckley

Rated 5 out of 5 stars

Helen

Helen, was professional went through everything that we wanted to know about our choice of going to Rhodes, when we were done, Helen got the paperwork and went through it all again to make sure we were happy with everything that we wanted to have, we have seen Sam when Helen wasn’t there, and she has also been helpful and professional, they all do a good job and we will always go with Hays Travel because we are so happy Mr and Mrs Nelson

June 28, 2026
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Reply from Hays Travel - Hinckley

We are so pleased to hear you consistently have such wonderful experiences with us. We truly appreciate your loyalty and kind words about our team's professional and helpful service. We look forward to helping you with many more perfect trips! - Hays Travel Hinckley

Rated 5 out of 5 stars

Holiday

As always, great service. Shout out to Sam who was super helpful in finding us a holiday. 10/10

June 24, 2026
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Reply from Hays Travel - Hinckley

We are so pleased our team provided excellent service and helped with your holiday! - Hays Travel Hinckley

Rated 5 out of 5 stars

Excellent high street service 💯

We really had no idea what we wanted but we were guided through the options and we're so happy with the outcome. Great service on the high street, long may they remain! Highly recommend Hays, they solved all our questions and took the hassle out of it for us. Excellent service.

June 20, 2026
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Reply from Hays Travel - Hinckley

We're so pleased we could guide you through the options and help you find exactly what you needed. Thank you for your kind words! - Sam :)

Rated 5 out of 5 stars

Service was great

Helen was great. She had my holiday booked without delay.

June 12, 2026
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Reply from Hays Travel - Hinckley

We are so pleased to hear your holiday booking was handled efficiently. Thank you for sharing your positive experience.

Kind Regards
Helen

Rated 5 out of 5 stars

The advisor was very helpful finding…

The advisor was very helpful finding out all the information we needed. Answered all our questions. The advisor had made a mistake after we had gone but she emailed us putting it right and apologising. We hadn't realised so that was good..

June 14, 2026
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Reply from Hays Travel - Hinckley

We're so glad our team could assist you thoroughly and proactively correct an error. Thank you for your kind feedback. - Sam :)

Rated 5 out of 5 stars

This is my first cruise of my life l…

This is my first cruise of my life l knew nothing about how to begin the assistant was very helpful in every way im looking forward to my first holiday on my own l am 75 thank you rosemarie

June 14, 2026
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Reply from Hays Travel - Hinckley

Thank you for your lovely words Rosemarie, we hope that you have the most amazing time! - Kacey

Rated 5 out of 5 stars

Helen was really helpful

Helen was really helpful and was up for a challenge when finding us a holiday

June 4, 2026
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Reply from Hays Travel - Hinckley

We're delighted we could help find your perfect holiday. We appreciate your kind words! - Helen

Rated 5 out of 5 stars

Another top job from the staff

Yet again have the team gone, 'above and beyond'. After having initial difficulties to with the airlines and the timings that we needed to keep to, in order to meet up with family in Thailand, they successfully found us a great package to look forward to!

June 4, 2026
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Reply from Hays Travel - Hinckley

We're so happy our team could help navigate those initial difficulties and find you a great package for your family trip to Thailand! We appreciate your kind words. - Kacey

Rated 5 out of 5 stars

All of the staff i have dealt with at…

All of the staff i have dealt with at the Hinckley branch are superb! From booking the holiday in branch to having to email them for assistance whilst at our holiday destination the service was swift and wonderful! Well done Hays!

May 28, 2026
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Reply from Hays Travel - Hinckley

Thank you for your wonderful feedback! We are so pleased to hear about your positive experience with our team, both in branch and during your holiday. - Kacey

Rated 5 out of 5 stars

Great service all round

Helen was friendly and chatty but very professional. We were attended to quickly and our holiday was booked promptly. It was price matched to what we had seen on line. Great service all round.

June 2, 2026
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Reply from Hays Travel - Hinckley

We're so glad to hear you had such a positive experience with us! We appreciate your kind words about our service. - Helen

Rated 5 out of 5 stars

Holiday

Very helpful very knowledgeable was a great help. Will certainly use again. Seen by Sandra.

May 23, 2026
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Reply from Hays Travel - Hinckley

We are so glad we could help. We look forward to assisting you again soon! - Hays Travel Hinckley

Rated 5 out of 5 stars

Worked to get the best price

Welcoming, thought about our needs, Helen gave us a few options of hotels, then worked through the different airports and dates to get us the best price.
Have booked but not been on holiday yet.
The rest of the staff also seemed knowledgeable and offered some advice.
I would definitely return.

May 24, 2026
Hays Travel - Hinckley logo

Reply from Hays Travel - Hinckley

Thank you for your wonderful feedback! We are so pleased we could help you find the perfect holiday. We hope you have a fantastic trip! - Helen

Rated 5 out of 5 stars

Summer vacation 2026

I messaged to book my summer vacation, I had some specific requirements, Izzy dealt with my booking. She met everyone. She is an absolute credit to your company.

May 14, 2026
Hays Travel - Hinckley logo

Reply from Hays Travel - Hinckley

Thank you for your lovely feedback!! It was so great speaking with you, I'm glad we managed to find you a holiday which ticks all of your boxes. - Izzy :)

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