Another holiday booked with Tracy, and as always, she’s been absolutely brilliant. I honestly wouldn’t book with anyone else. I completely trust her advice and know she’ll always help us find the best... See more
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Amanda is amazing!! Made the entire process so easy, no question was too much trouble and Amanda couldn’t do enough for me. I cannot recommend this branch enough. Amanda truly went above and beyond,... See more
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Saw a bargain deal on Facebook to Toronto, Niagara Falls and NYC so commented asking for more details, Amanda replied in under 10 minutes (even though it was 8pm!). All booked by the next evening afte... See more
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Chloe found us a good deal after we’d struggled with other Hay’s locations. She was quick to respond, helpful, and easily sorted changes to our itinerary. We’d definitely book again with Hays Horsfo... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
70 Town Street, LS18 4AP, Horsforth, United Kingdom
- 01138275440
4.9
Excellent
709 reviews
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So far the experience has been great &…
So far the experience has been great & communication via email & phone has been brilliant. Cannot fault the team at all at Horsforth.
September 13, 2025
Reply from Hays Travel - Horsforth
Thank you so much for leaving me a 5 star review!!
Lauren from Hays Horsforth was…
Lauren from Hays Horsforth was extremely helpful! She was very quick in replying to messages, very thorough in checking and asking details, and made the whole process of booking easy and stress free
September 13, 2025
Reply from Hays Travel - Horsforth
Thank you so much for leaving me a 5 star review!!
Friendly
Friendly, helpful and efficient.
I got a lot of questions and they met all of my requests
September 12, 2025
Reply from Hays Travel - Horsforth
Thank you so much for leaving me a 5 star review!!
Excellent service.
Mollie was brilliant from start to finish. Went above and beyond. Thank you.
September 7, 2025
Reply from Hays Travel - Horsforth
Thank you for your lovely feedback! It was a pleasure booking you and I hope you have a fantastic time :D Mollie
Euro Disney Booking 🐭 🏰 x
Fantastic advice when booking our Trip from Lauren regarding Euro Disney.
I booked via FB messenger and Lauren was so helpful, quick to say she was busy with instore customers.
Lauren also give us good advice on her own personal experiences regarding Euro Disney which was the reason I booked through her at Hays Horsforth
⭐️⭐️⭐️⭐️⭐️ indeed x
August 30, 2025
Reply from Hays Travel - Horsforth
This is lovely feedback Rachel thank you so much!! So excited for you, you'll have the best Disney trip!!
Friendly and helpful
September 6, 2025
Reply from Hays Travel - Horsforth
Thankyou for your lovely feedback, we hope you enjoy your trip!
Easy to book and staff very helpful
Easy to book and staff very helpful. Very quick to respond to messages even at unsociable hours
September 1, 2025
Reply from Hays Travel - Horsforth
Thank you for your 5* review
The knowledge experience of the staff…
The knowledge experience of the staff as well as their personality
September 3, 2025
Reply from Hays Travel - Horsforth
Thank you for your 5* review Tracy :)
Reply from Hays Travel - Horsforth
thank you for this 5* review
Very friendly knowledgeable advice.
August 30, 2025
Reply from Hays Travel - Horsforth
Thank you for your lovely review :) Tracy
Amanda at Horsforth was very friendly…
Amanda at Horsforth was very friendly and Knowledgeable
August 30, 2025
Reply from Hays Travel - Horsforth
Thank you for this 5* review
Friendly and helpful staff
June 6, 2025
Reply from Hays Travel - Horsforth
Thank you for this 5* review
Superb from start to finish
Superb from start to finish. Looked through a lot of different choices and found the one that suited us the best. Will definitely be booking holidays through Hays in the future.
August 27, 2025
Reply from Hays Travel - Horsforth
Thank you for this fab 5* review Tracy
A very fuss free and easy booking via messaging
A very easy and clear way to book our Christmas Markets City getaway. Saw it advertised. Asked for details. Samantha messaged straight away with all the details, gave us a price and we booked. No pressure. She was polite, quick to respond and took all the faff away by being clear in her responses to our questions. Looking forward to December in Colmar. Thanks Samantha!
August 24, 2025
Reply from Hays Travel - Horsforth
Thankyou Leann, for your lovely review! I hope you enjoy your festive trip! :)
Very helpful staff Tracey explained…
Very helpful staff Tracey explained holiday booked thanks.
August 14, 2025
Reply from Hays Travel - Horsforth
Thank you for your lovely review Tracy :)
Samantha was very helpful and very…
Samantha at the Horsforth Branch in Leeds was very helpful and very informative as well as being nice and friendly.
An asset to Hays Travel
August 19, 2025
Reply from Hays Travel - Horsforth
Thankyou so much for your lovely review! I hope you enjoy your trip! :)
Excellent Customer Service
Amanda at Hays in Horsforth offered excellent customer service. She was so patient and professional answering all my questions before booking. She continued with the booking way after ‘closing time’ to ensure my party got exactly what we wanted. Well done, definitely recommend
August 19, 2025
Reply from Hays Travel - Horsforth
Thank you for your lovely review! It was a pleasure booking this for you! I hope you have a wonderful time. Amanda :-)
Great deal on a holiday which was…
Great deal on a holiday which was advertised on Facebook. Having booked with this branch before I was happy to book again as the staff are always efficient and effective.
August 17, 2025
Reply from Hays Travel - Horsforth
Thank you for the fantastic feedback!
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