Another holiday booked with Tracy, and as always, she’s been absolutely brilliant. I honestly wouldn’t book with anyone else. I completely trust her advice and know she’ll always help us find the best... See more
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Chloe found us a good deal after we’d struggled with other Hay’s locations. She was quick to respond, helpful, and easily sorted changes to our itinerary. We’d definitely book again with Hays Horsfo... See more
Saw a bargain deal on Facebook to Toronto, Niagara Falls and NYC so commented asking for more details, Amanda replied in under 10 minutes (even though it was 8pm!). All booked by the next evening afte... See more
Company replied
Previously I had never used a travel agent. I did everything separately directly with hotels, transfers and airport service. Since finding Tracy at Hayes travel Horsforth. I will no longer be doing al... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
70 Town Street, LS18 4AP, Horsforth, United Kingdom
- 01138275440
4.9
Excellent
693 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Getting there
I am not yet a seasoned traveller, so I appreciate the expertise that the staff have developed overtime. The Booking process is smooth and efficient which I appreciate due to my lack of experience and expertise in the field.
July 1, 2026
Smooth process from quote to booking
Chloe found us a good deal after we’d struggled with other Hay’s locations.
She was quick to respond, helpful, and easily sorted changes to our itinerary. We’d definitely book again with Hays Horsforth.
June 27, 2026
Very supportive staff and very easy…
Very supportive staff and very easy booking experience
June 27, 2026
Always Amazing Service from Tracy
Another holiday booked with Tracy, and as always, she’s been absolutely brilliant. I honestly wouldn’t book with anyone else. I completely trust her advice and know she’ll always help us find the best holiday for what we’re looking for. Nothing ever feels like too much trouble, and she makes the whole process so easy and enjoyable. Thank you again, Tracy – we really appreciate everything you do and can’t wait for our next trip.
June 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They put the package together for the…
They put the package together for the customer. It’s reassuring knowing it’s been completed correctly.
June 12, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
All the staff are patient …
All the staff are patient ,kind,helpful. They got the information and the holiday plan we wanted. Thank you .
June 18, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
Helpfull and knowledgeable explaining…
Helpfull and knowledgeable explaining everything
June 18, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
I was greeted warmly and looked after…
I was greated warmly and looked after extremely well. Always greated
with a smile.many thanks.🙏
June 17, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review - its always a pleasure Mr Rogers :-)
Tracy superstar Hayes Horsforth…
Previously I had never used a travel agent. I did everything separately directly with hotels, transfers and airport service. Since finding Tracy at Hayes travel Horsforth. I will no longer be doing all the planning on my own.
June 16, 2026
Reply from Hays Travel - Horsforth
Thank you for the lovely review, your 'friend' Tracy :-)
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff
Always great service
June 14, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
I always book my holidays we Hays…
I always book my holidays we Hays Horsforth. They are always available for enquiries and advice and find the best deals for me.
June 14, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review. It is always a pleasure booking your holidays :-)
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
Amazing company thank you!
I booked my holiday with Amanda over the Bank Holiday through Messenger. I wasn’t expecting to hear back until after the weekend but Amanda sorted it out and had it booked for me. Amanda responded to any queries to which I was very appreciative I would definitely book with Hays again thank you!
May 26, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review, We hope you have an amazing holiday :) - Amanda
We went to Hays Horsforth yesterday and…
We went to Hays Horsforth yesterday and booked a family cruise for 10 of us, Chloe was very helpful, patient and knowledgeable.
Thank u ☺️
May 31, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :) -Chloe
Quick to respond
Quick to respond, friendly advice and willing to price match when I found a better deal. Just another one of many holidays we have booked with Hays.
May 27, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :)
Great from start to finish with Tracey
Great from start to finish with Tracey. Quick and fantastic responses. Highly recommended. Looking forward to our holidays booked via Hays! Horsforth branch x
May 28, 2026
Reply from Hays Travel - Horsforth
Thank you for you lovely review, We hope you have an amazing holiday! -Tracy :)
Tracy recognised us straight away
Tracy recognised us straight away, even though we hadn’t been in fot 9 months. We had very specific requests, all of which she was able to meet.
Tracy always speaks with knowledge about the resorts which inspires confidence.
May 24, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review, We hope you have an amazing time :)
Friendly efficuent staff
Booked my holiday over the phone, Amanda made the process very easy and had great customer service. A very positive experience, thank you.
May 24, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review, It was a pleasure booking you :)
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