Amanda is amazing!! Made the entire process so easy, no question was too much trouble and Amanda couldn’t do enough for me. I cannot recommend this branch enough. Amanda truly went above and beyond,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Another holiday booked with Tracy, and as always, she’s been absolutely brilliant. I honestly wouldn’t book with anyone else. I completely trust her advice and know she’ll always help us find the best... See more
Company replied
Saw a bargain deal on Facebook to Toronto, Niagara Falls and NYC so commented asking for more details, Amanda replied in under 10 minutes (even though it was 8pm!). All booked by the next evening afte... See more
Company replied
Chloe found us a good deal after we’d struggled with other Hay’s locations. She was quick to respond, helpful, and easily sorted changes to our itinerary. We’d definitely book again with Hays Horsfo... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
70 Town Street, LS18 4AP, Horsforth, United Kingdom
- 01138275440
4.9
Excellent
708 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amanda in the Horsforth branch is my…
Amanda in the Horsforth branch is my “go to” for the good majority of my holidays. Always helpful.
March 26, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Very helpful and polite young lady
Very helpful and polite young lady. Sorted my holiday out quickly. Credit to the the company. Thankyou!
March 22, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Fantastic staff
Fantastic staff, knowledgeable and very efficient at deal with what’s right for you. Great service and easy booking process.
March 17, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review!
Ella was very helpful and answered all…
Ella was very helpful and answered all my questions. She was very thorough and did arrange a follow up call to help further. Very good experience.
March 27, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely :)
The lady who helped us was very knowledgeable.
The lady who helped us knew exactly what we wanted and where was best for us to travel to in August. She was most helpful when addressing my needs as I’m disabled and followed up with the confirmation sooner than expected.
March 1, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
I have booked with you before i find…
I have booked with you before i find you very good very helpful i will always book with you
March 8, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Very helpful and supportive with the…
Very helpful and supportive with the extra needs required
March 8, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Great service
Great service Tracey did a fantastic job in finding a holiday for use. I would recommend this travel agent to everyone
March 7, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Tracey was extremely helpful and…
Tracey was extremely helpful and informative and helped us book a holiday for 13 people!
February 28, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Fantastic service from start to…
Fantastic service from start to finish!! Amanda has found my dream holiday!! Couldn’t be happier😊😊😊
March 6, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Wouldn’t dream of booking any other way
We are return customers who would not dream of going anywhere else now. The staff know us and we have great confidence in their knowledge and expertise - and we trust them. We value that “personal touch”
March 5, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Enquire about few holidays from 5 to 1 we decided to book this place
Very helpful with booking and understand. Over all the staff was kind and lovely too.
February 14, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Fantastic Travel Agency…
Amanda at Hays in Horsforth was fantastic and got us the best rates for our somewhat complicated itinerary.
She really worked hard to get us the best deal.
Well done to her and to Hays. You can really tell it's a family run business.
February 25, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Fantastic service from Hays Travel…
Fantastic service from Hays Travel Horsforth as always.
February 27, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review Amanda :)
We have booked several holidays through…
We have booked several holidays through Hays and always go back as it is such a friendly atmosphere and all the staff are so welcoming, helping you to find that all important holiday experience with great advice along the way. Thank you
February 25, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
This isn't the first time I've booked…
This isn't the first time I've booked with hays travel and wont be the last all my questions got answered quickly and everything was straight forward and easy.
Big thank you to Amanda who works at the hays travel leeds horsforth.
February 26, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Special holiday
Very helpful with helping me to book the prefect holiday to celebrate my 60th birthday
Location flights and price
Thank you very much to sammie 🌟
February 25, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.