Amanda is amazing!! Made the entire process so easy, no question was too much trouble and Amanda couldn’t do enough for me. I cannot recommend this branch enough. Amanda truly went above and beyond,... See more
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Another holiday booked with Tracy, and as always, she’s been absolutely brilliant. I honestly wouldn’t book with anyone else. I completely trust her advice and know she’ll always help us find the best... See more
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Saw a bargain deal on Facebook to Toronto, Niagara Falls and NYC so commented asking for more details, Amanda replied in under 10 minutes (even though it was 8pm!). All booked by the next evening afte... See more
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Chloe found us a good deal after we’d struggled with other Hay’s locations. She was quick to respond, helpful, and easily sorted changes to our itinerary. We’d definitely book again with Hays Horsfo... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
70 Town Street, LS18 4AP, Horsforth, United Kingdom
- 01138275440
4.9
Excellent
708 reviews
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Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Tracy was fantastic! 🤩
Tracy was fantastic. I had a list of what we wanted and didn’t want as a family for our holiday and Tracy found somewhere I hadn’t really thought about. So quick and thorough, passed on information about the town near the hotel and amenities. Perfect choice to accommodate everyone, we are so excited for Turkey.
February 20, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
Milan/Bernina trip
Amanda was helpful and efficient and patient. I asked her to look at other options such as extra nights, alternative airports, adding luggage and dealt with it all professionally.
February 20, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review! I hope you have a great time. Amanda :-)
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Positive experience
Very helpful, friendly and professional.
I wouldn’t ever book online again it was so stress free and easy. The agent knew so much information about the area and the accommodation.
February 14, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Good advice and proffecianal travel…
Good advice and proffecianal travel agent.
Resulting in a rapid holiday booking.
February 13, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Great company and great service
Great company and great service. Get back to you straight away, and go out of their way to find fab holidays for you and your family. Really helpful.
February 6, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Love Hays wouldn’t book my holidays…
Love Hays wouldn’t book my holidays with anyone else!. Such helpful staff, always quick to respond to your questions. Never had any problems
February 13, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Friendly and helpful
January 27, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Booking my holiday was so…
Booking my holiday was so straightforward. All my questions were answered and useful and helpful information was provided by the friendly team at Hays Travel Horsforth.
February 3, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Excellent service
We received excellent service from our original enquiry, through the whole process of booking and wouldn't hesitate to recommend Hays Travel - Horsforth.
February 1, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
As usual the whole process was easy and pleasant.
Saw Lauren who booked my holiday in Mallorca for me. As usual the whole process was easy and pleasant. Thank you.
February 4, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Some sun needed…
I just called in on the off chance to find out about going to Cape Verde . Amanda remembered me from having booked some holidays there before. She was extremely helpful with finding and booking everything straight away for me .
February 4, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Excellent customer service
Excellent customer service. Enquired about a deal listed on Facebook. The agent tailored the deal to meet my request. Excellent service
January 27, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Amanda is always so welcoming
Amanda is always so welcoming. She knows exactly what we like and was really helpful when we booked this holiday.
February 1, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Excellent service from Amanda at the…
Excellent service from Amanda at the Horsforth branch
February 1, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Mollie was really helpful in answering…
Mollie was really helpful in answering questions and providing options.
January 26, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Excellent service
I received the usual helpful, efficient and cheerful service when booking our next holiday. Can highly recommend Hays Horsforth.
January 30, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
I had Samantha to help me and she was…
I had Samantha to help me and she was excellent. She asked carefully what I wanted and after 2 or 3 adjustments ( I asked for) delivered exactly what I needed.
January 21, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
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