Another holiday booked with Tracy, and as always, she’s been absolutely brilliant. I honestly wouldn’t book with anyone else. I completely trust her advice and know she’ll always help us find the best... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amanda is amazing!! Made the entire process so easy, no question was too much trouble and Amanda couldn’t do enough for me. I cannot recommend this branch enough. Amanda truly went above and beyond,... See more
Company replied
Saw a bargain deal on Facebook to Toronto, Niagara Falls and NYC so commented asking for more details, Amanda replied in under 10 minutes (even though it was 8pm!). All booked by the next evening afte... See more
Company replied
Chloe found us a good deal after we’d struggled with other Hay’s locations. She was quick to respond, helpful, and easily sorted changes to our itinerary. We’d definitely book again with Hays Horsfo... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
70 Town Street, LS18 4AP, Horsforth, United Kingdom
- 01138275440
4.9
Excellent
709 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Fantastic service, the staff go out of their way to find you the perfect holiday. Thank you
January 20, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Excellent customer service
The customer service was amazing from 1st contact to the end. The advisor was extremely helpful and made the booking process simple. Even helping us source transfers and eventually arranging a car when we decided that was preferable to transfers. Nothing was too much trouble.
January 26, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Helpful friendly assistance
Helpful friendly assistance. I knew where I wanted to go and which hotel but wanted a split booking which I needed linking together. This was done competently and I didn’t feel pressured at any point in our transaction.
January 23, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Amazing service
I have booked with Hays twice in the last few weeks. This was a very friendly and fast service.
Both deals were amazing and a no point did I feel pressured into adding extra.
Amanda from. The Horsforth branch was so friendly and gracious with advice.
January 25, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Girls Trip
The quick reply the ease of booking and the deal, friendly helpful staff
Amanda was great
January 9, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Excellent service with booking my…
Excellent service with booking my holidays would highly recommend
January 17, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Satisfaction
We were shown the options for the holiday we were interested in and all the information we required we received, the assistant was friendly and very knowledgeable resulting in our booking the holiday
January 16, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Third booking and would definitely recommend!
This is the third holiday I've booked/been on through Hays Horsforth and I'm always impressed with how helpful they are and how straightforward the booking process is. The person I'm travelling with has additional mobility needs and Hays were really good about sorting assisted travel at the airports, as well as being helpful about booking our requested type of room etc. I also appreciate the fact you can spread the cost into monthly payments. It all makes booking a holiday much easier and more streamlined without having to sift through hundreds of listings online or build your own holiday with all the different components. Thanks so much!
January 22, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Great service
The staff member who o communicate with via message and phone call was extremely helpful. A positive experience, my first time7 booking with Hayes, will definitely book again
January 15, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Thank you Amanda for taking time to…
Thank you Amanda for taking time to find me a holiday for my Daughter’s birthday. You are always very helpful and welcoming. I always enjoy our chats too. Thank you so much ☺️
January 20, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Stress less experience
Friendly, helpful staff. Nothing too much trouble. Offered alternatives to ensure best travel arrangements.
January 18, 2026
Reply from Hays Travel - Horsforth
Thank you so much for this lovely review :)
5*customer service
Customer service from Samantha was amazing! Even after the shop had closed Samantha carried on helping me get a great deal.
January 19, 2026
Reply from Hays Travel - Horsforth
Thank you for leaving such a lovely review :)
Ella was very friendly and helpful…
Ella was very friendly and helpful awesome service 🥰
January 15, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
I always use Hays Travel for all my…
I always use Hays Travel for all my holidays and have for years. No matter what branch I book with I have always had great service and any issues have been dealt with promptly.
January 14, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Very friendly staff and very…
Very friendly staff and very helpful,gave us plenty of options for what we wanted
January 13, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
The team has been great so helpful gave…
The team has been great so helpful gave me all the information answered my queries when I needed to change dates and flights thank you so much
January 11, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Very pleasant and knowledgable agent. Made everything easy.
Very pleasant and knowledgable agent
January 6, 2026
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
Reply from Hays Travel - Horsforth
Thankyou for your lovely review :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.