Amanda is amazing!! Made the entire process so easy, no question was too much trouble and Amanda couldn’t do enough for me. I cannot recommend this branch enough. Amanda truly went above and beyond,... See more
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See what reviewers are saying
Another holiday booked with Tracy, and as always, she’s been absolutely brilliant. I honestly wouldn’t book with anyone else. I completely trust her advice and know she’ll always help us find the best... See more
Company replied
Saw a bargain deal on Facebook to Toronto, Niagara Falls and NYC so commented asking for more details, Amanda replied in under 10 minutes (even though it was 8pm!). All booked by the next evening afte... See more
Company replied
Chloe found us a good deal after we’d struggled with other Hay’s locations. She was quick to respond, helpful, and easily sorted changes to our itinerary. We’d definitely book again with Hays Horsfo... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
70 Town Street, LS18 4AP, Horsforth, United Kingdom
- 01138275440
4.9
Excellent
707 reviews
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All the staff are patient …
All the staff are patient ,kind,helpful. They got the information and the holiday plan we wanted. Thank you .
June 18, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
Helpfull and knowledgeable explaining…
Helpfull and knowledgeable explaining everything
June 18, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
I was greeted warmly and looked after…
I was greated warmly and looked after extremely well. Always greated
with a smile.many thanks.🙏
June 17, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review - its always a pleasure Mr Rogers :-)
Tracy superstar Hayes Horsforth…
Previously I had never used a travel agent. I did everything separately directly with hotels, transfers and airport service. Since finding Tracy at Hayes travel Horsforth. I will no longer be doing all the planning on my own.
June 16, 2026
Reply from Hays Travel - Horsforth
Thank you for the lovely review, your 'friend' Tracy :-)
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff
Always great service
June 14, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
I always book my holidays we Hays…
I always book my holidays we Hays Horsforth. They are always available for enquiries and advice and find the best deals for me.
June 14, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review. It is always a pleasure booking your holidays :-)
Reply from Hays Travel - Horsforth
Thank you for your lovely review :-)
Amazing company thank you!
I booked my holiday with Amanda over the Bank Holiday through Messenger. I wasn’t expecting to hear back until after the weekend but Amanda sorted it out and had it booked for me. Amanda responded to any queries to which I was very appreciative I would definitely book with Hays again thank you!
May 26, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review, We hope you have an amazing holiday :) - Amanda
We went to Hays Horsforth yesterday and…
We went to Hays Horsforth yesterday and booked a family cruise for 10 of us, Chloe was very helpful, patient and knowledgeable.
Thank u ☺️
May 31, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :) -Chloe
Quick to respond
Quick to respond, friendly advice and willing to price match when I found a better deal. Just another one of many holidays we have booked with Hays.
May 27, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review :)
Great from start to finish with Tracey
Great from start to finish with Tracey. Quick and fantastic responses. Highly recommended. Looking forward to our holidays booked via Hays! Horsforth branch x
May 28, 2026
Reply from Hays Travel - Horsforth
Thank you for you lovely review, We hope you have an amazing holiday! -Tracy :)
Tracy recognised us straight away
Tracy recognised us straight away, even though we hadn’t been in fot 9 months. We had very specific requests, all of which she was able to meet.
Tracy always speaks with knowledge about the resorts which inspires confidence.
May 24, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review, We hope you have an amazing time :)
Friendly efficuent staff
Booked my holiday over the phone, Amanda made the process very easy and had great customer service. A very positive experience, thank you.
May 24, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review, It was a pleasure booking you :)
Super helpful and friendly advisor…
Super helpful and friendly advisor Amanda!
Would highly recommend, booking was seamless… just can’t wait for the trip now 😀
May 23, 2026
Reply from Hays Travel - Horsforth
Thank you for you amazing review! We hope your have a Fab time :)
Reply from Hays Travel - Horsforth
Thank you for your kind review
Exceptional service from both Tracey…
Exceptional service from both Tracey and Amanda! All questions were answered thoroughly and the booking of our holiday was handled exceptionally!
May 21, 2026
Reply from Hays Travel - Horsforth
Thank you for your lovely review! We hope you have a fantastic time :-)
Hays travel horsforth
So efficient and knowledgable. No hassle and nothing too much for them
May 21, 2026
Reply from Hays Travel - Horsforth
Thanks for your Lovely Review :)
Amazing service!
Saw a bargain deal on Facebook to Toronto, Niagara Falls and NYC so commented asking for more details, Amanda replied in under 10 minutes (even though it was 8pm!). All booked by the next evening after annual leave was sorted, smoothest process!🙌🏻 Zero deposit and monthly payments, absolute no brainer! Had a mix up with some of our details however Amanda rectified with no issues 😃Brilliant service, can’t thank Amanda enough for how easy she has made it to book our dream holiday and Hays for the amazing price! 🤩🇨🇦 App is very easy to use and handy for accessing all our travel documents 😃
May 20, 2026
Reply from Hays Travel - Horsforth
Thank you Rebecca for your lovely review, It was a pleasure booking you. - Amanda
Always a warm welcome and a smile
Always a warm welcome and a smile. My booking was done quickly and efficiently.
May 17, 2026
Reply from Hays Travel - Horsforth
Thank you for you lovely review, It was a pleasure booking you :)
Quick efficient and great customer…
Quick efficient and great customer service from Chloe
May 17, 2026
Reply from Hays Travel - Horsforth
Thank you for you Lovely review- Chloe :)
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