Hays Travel - Huyton Reviews 

993
TrustScore 5 out of 5

5.0

36 Derby Rd, L36 9UJ Huyton, GB


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Rated 5 out of 5 stars

We have booked many holidays with hays travel and have never been disappointed! The staff are friendly, helpful and extremely knowledgeable, with good advice and useful tips! We always feel confident... See more

Company replied

Rated 5 out of 5 stars

Hayley at Hays Huyton liverpool was fabulous in getting us the best deal for our cruise in 2028. Great communications, effective, keeping it simple and helped to tailor it to our needs x

Company replied

Rated 5 out of 5 stars

Had a holiday in mind, Daisy was really helpful and found the perfect holiday for us. Really friendly staff at Huyton Hays - will definitely go back for other holiday bookings

Company replied

Rated 5 out of 5 stars

Andrea at Hays travel in Huyton Liverpool could not be more helpful, every detail was considered. I have 2 older teenage young adults and the hotel was perfect for everything they need. Her approach... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 36 Derby Rd, L36 9UJ, Huyton, United Kingdom

  • 01514386602

5.0

Excellent

TrustScore 5 out of 5

993 reviews

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5.0

All reviews

(993)

118,033 reviews in the last 12 months

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Rated 5 out of 5 stars

Camille was really helpful with helping…

Camille was really helpful with helping us decide where we wanted to stay and saved us some money as well . She couldn't have done anymore for us

February 8, 2026
Hays Travel - Huyton logo

Reply from Hays Travel - Huyton

We appreciate your positive feedback and are glad Camille met your needs.
Thank you for choosing to book with us in Hays Travel Huyton.
Kind Regards
Andrea

Rated 5 out of 5 stars

Having a friendly sales rep who sorted…

Having a friendly sales rep who sorted us out so quickly even though I must have been so anoying with all the question, thanks Hayley.

February 8, 2026
Hays Travel - Huyton logo

Reply from Hays Travel - Huyton

Thank you for the 5* review! We appreciate you sharing your experience. We're so happy to hear that Hayley was friendly and efficient in answering all your questions!
Kind Regards
Andrea

Rated 5 out of 5 stars

Always the best service from Camille

Always the best service from Camille. Gets everything right and finds the best deals for me. Absolutely love going to hays huyton.

February 8, 2026
Hays Travel - Huyton logo

Reply from Hays Travel - Huyton

Thank you for the 5* review Danielle and always choosing me to look after your holiday needs.
I appreciate your loyalty.
Kind Regards
Camille

Rated 5 out of 5 stars

Christmas in mexico

.andrea was so helpful with our booking. With her knowledge helped us choose mexico. Such a lovely lady personality is amazing 5 stars 🌟 🤩

February 7, 2026
Hays Travel - Huyton logo

Reply from Hays Travel - Huyton

We are so happy to hear that Andrea's expertise helped you choose Mexico! We appreciate your lovely feedback and the five-star rating!
Kind Regards
Hays Travel

Rated 5 out of 5 stars

From the minute I walked in.....

From the minute I walked in I felt relaxed all the staff are very welcoming. I knew what I was looking for but felt little unsure as I will be travelling on my own, I explained what I wanted the young lady who was helping me with my holiday listened and got up on the screen to show everything to me and reassured me.......I booked there and then. I love booking my hols with Hays have done for quite few years they help you with everything even doing your booking in which I get very nervous about and printing it all out for you (I need paper) I'm off a certain age and this is great help, I left feeling happy relaxed and confident in you 100% keep up the good work you are all amazing.

February 6, 2026
Hays Travel - Huyton logo

Reply from Hays Travel - Huyton

We appreciate you sharing your experience. We're so happy to hear that you felt relaxed and confident booking with us. It's great to know Jordi made you feel reassured.
Thank you for your continued trust in us!
Kind Regards
Hays Travel

Rated 5 out of 5 stars

Same as always quick & reliable &…

Same as always quick & reliable & always a great price

February 7, 2026
Hays Travel - Huyton logo

Reply from Hays Travel - Huyton

Thank you for the review Paul, Its always a pleasure to see you and look after your holiday needs.
Hopefully see you soon!
Andrea

Rated 5 out of 5 stars

I booked the holiday whilst abroad

I booked the holiday whilst abroad. Hayley, the Manager, took the booking she was so friendly, efficient and professional. She made the booking so easy by going the extra mile. Hayley is an asset to your company.

February 6, 2026
Hays Travel - Huyton logo

Reply from Hays Travel - Huyton

Thank you for the 5* review!
We appreciate you sharing your kind words. We're so happy to hear that your booking experience was easy, friendly, efficient, and professional.
Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very helpful

Very helpful

February 4, 2026
Hays Travel - Huyton logo

Reply from Hays Travel - Huyton

Thank you for the 5* review and for choosing us to look after your holiday needs.
Kind Regards
Hays Travel Huyton

Rated 5 out of 5 stars

Fantastic holiday.

Fantastic, Friendly and Extremely helpful staff.
They take all the stress out of looking for a holiday. Giving the best advice on where to stay.
They take their time with you with no pressure at all.
Thank you so much.

January 25, 2026
Hays Travel - Huyton logo

Reply from Hays Travel - Huyton

We appreciate you taking the time to share your kind words. We're so happy to hear that Jordi made finding your holiday stress-free and enjoyable.
Kind Regards
Hays Travel

Rated 5 out of 5 stars

All booked online but felt like I…

All booked online but felt like I personally knew Hayley

February 3, 2026
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Reply from Hays Travel - Huyton

We're glad you felt so connected, even booking online! Thank you for your kind words; it means a lot to us.
Kind Regards
Andrea

Rated 5 out of 5 stars

Tunisia Holiday

Member of staff was very pleasant & helpful on latest visit to book a holiday. My friend & i myself knew we wanted to go to Tunisia. The holiday we had seen advertised had unfortunately gone but agent told us there were more choices for same location which we were shown. On looking at the different options we found another hotel which is actually better than original one so very happy to proceed with booking

February 3, 2026
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Reply from Hays Travel - Huyton

I am happy to hear that you found Jordi pleasant and helpful during your booking. We're glad that we could assist you and your friend in finding you an even better hotel option in Tunisia.
Thank you for your positive feedback.
Kind Regards
Hays Travel

Rated 5 out of 5 stars

Camille brilliant .

Camille brilliant .
Gives me options and always very efficient . Andrea is also really helpful .

January 31, 2026
Hays Travel - Huyton logo

Reply from Hays Travel - Huyton

Thank you for the 5* review Mark and for always choosing to book with us in Hays Travel Huyton.
We appreciate your loyalty.
Kind Regards
Andrea

Rated 5 out of 5 stars

Great service

Great service questions I asked answered and eased my mind very polite staff

January 25, 2026
Hays Travel - Huyton logo

Reply from Hays Travel - Huyton

Thank you for the 5* review and for booking with us in Hays Travel Huyton.
Kind Regards
Andrea

Rated 5 out of 5 stars

Two phone calls and holiday booked

Two phone calls and holiday booked. Quick and easy.

February 1, 2026
Hays Travel - Huyton logo

Reply from Hays Travel - Huyton

Thank you for booking with me again Mr & Mrs Goldstone. I hope to book you many more holidays in the future.
Kind Regards
Andrea

Rated 5 out of 5 stars

Great service the staff are very…

Great service the staff are very helpful and knowledgeable for money exchange and help pick out a lovely holiday 💯👍😎

January 25, 2026
Hays Travel - Huyton logo

Reply from Hays Travel - Huyton

We're happy to hear that our staff were helpful and knowledgeable when you booked your holiday and exchanged currency. Thank you for your feedback!
Kind Regards
Hays Travel

Rated 5 out of 5 stars

First time at hays travel and it was…

First time at hays travel and it was great the lady went through the holiday with us very polite and so relaxing would recommend to anyone .

February 1, 2026
Hays Travel - Huyton logo

Reply from Hays Travel - Huyton

We're so happy to hear you had a great first experience with us! It's wonderful to know Andrea was polite, helpful, and made booking relaxing.
Kind Regards
Hays Travel

Rated 5 out of 5 stars

Andrea was so helpful and went above…

Andrea was so helpful and went above and beyond to ensure we got the perfect holiday 5 🌟 service

February 1, 2026
Hays Travel - Huyton logo

Reply from Hays Travel - Huyton

We appreciate you taking the time to leave us such a kind review. We are so glad Andrea found the perfect holiday for you!
Kind Regards
Hays Travel

Rated 5 out of 5 stars

we are regular customers and the girls…

we are regular customers and the girls are always very helpfull with are holidays and treat us like friends.

January 30, 2026
Hays Travel - Huyton logo

Reply from Hays Travel - Huyton

Thank you for the 5* review!
Its always a pleasure to welcome you back in to the shop and its been a delight to have booked so many holidays for you over the years.
Kind Regards
Andrea

Rated 5 out of 5 stars

Brilliant customer service

Made an enquiry regarding a holiday to Thailand and spoke to Hayley at Huyton branch. Extremely knowledgeable and helpful

January 29, 2026
Hays Travel - Huyton logo

Reply from Hays Travel - Huyton

We're happy to hear that you found Hayley knowledgeable and helpful with your Thailand holiday enquiry. Thank you for your feedback.
Kind Regards
Andrea

Rated 5 out of 5 stars

World class customer service

Andrea Thank you for all that you do! Your dedication, professionalism, and commitment to providing exceptional customer service are truly appreciated Tony and Joan

January 29, 2026
Hays Travel - Huyton logo

Reply from Hays Travel - Huyton

Thank you for the 5* review and for your continued loyalty. Its always a pleasure to see you and I appreciate you booking with me for all these years.
Kind Regards
Andrea

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