Hays Travel - Jacqueline Baird Reviews 

95
TrustScore 5 out of 5

4.8

Personal Travel Consultant Jacqueline Baird, KA4 8AT Ayrshire, GB


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Rated 5 out of 5 stars

Phoned Jacqueline today ..gave her my holiday request..she knew straight away what I was looking for..so much knowledge n guidance given ..honestly the quickest booking with no hassle at all….can’... See more

Company replied

Rated 5 out of 5 stars

couldn’t recommend Jacqueline more !! So accommodating, found us a holiday that she knew suited us perfectly and even when we had a small issue with the hotel Jacqueline helped us solve it in seconds!... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t praise Jacqueline Baird enough she truly went above and beyond for me. I booked a holiday to Benidorm through Jacqueline but was worried as am disabled and unable to walk far. She has... See more

Company replied

Rated 5 out of 5 stars

Booked with Jacqueline a few times now and the service is the best. Nothing is too much trouble, she certainly likes to go above and beyond for the benefit of her customers! Have recommended Jacquelin... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Jacqueline Baird, KA4 8AT, Ayrshire, United Kingdom

  • 01563 897198

4.8

Excellent

TrustScore 5 out of 5

95 reviews

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4.8

All reviews

(95)

117,046 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast

Fast, friendly service and answered queries efficiently

June 5, 2026
Hays Travel - Jacqueline Baird logo

Reply from Hays Travel - Jacqueline Baird

Thank you so much for your lovely review! It was a pleasure helping you plan your holiday. I look forward to helping you with future travel plans.

Jacqueline

Rated 5 out of 5 stars

Jacqueline was extremely helpful…

Jacqueline was extremely helpful throughout the entire booking process, taking the time to explain everything in detail and ensure nothing was overlooked. She made what could have felt complicated so much easier to understand.

April 2, 2026
Rated 5 out of 5 stars

Comfortable process

The process was so easy with Jacqueline! It was a quick response I got, booking was simple & she made it really comfortable to book as a nervous parent doing it alone for the first time!

February 25, 2026
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Reply from Hays Travel - Jacqueline Baird

Thank you so much for taking the time to leave such a lovely review :) It was a pleasure speaking with you, and I'm glad I could help. I'm sure you'll all have a fantastic time, and I'd love to help plan your next adventure in the future! Jacqueline xx

Rated 5 out of 5 stars

Fun day Xmas gift for a special person.

As always very helpful and prompt with this xmas pressie booked for someone special. Simply told Jacqueline what I was looking for as a gift, an attraction and fun day out, and completed it within an hour or 2. And as always very much appreciated.

December 9, 2025
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Reply from Hays Travel - Jacqueline Baird

Thank you so much for your lovely review - I'm so glad I could help get such a special Christmas Gift booked, especially something full of fun and memories!
I hope you all have a lovely time at Christmas and if you need anything else, just give me a shout.

Jacqueline

Rated 5 out of 5 stars

Excellent help and sdvice from…

Excellent help and advice from Jacqueline. Very patient snd nothing a bother. Finding exactly what i was looking for with shorter transfer times. That suits my needs as I have mobility issues.

November 6, 2025
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Reply from Hays Travel - Jacqueline Baird

Thank you Myra for your lovely review, I'm so pleased I could help you find the perfect option to suit your needs. Always happy to assist. Jacqueline :)

Rated 5 out of 5 stars

Excellent service from Jacqueline

Excellent service from Jacqueline. She is always helpful and knowledgeable when it comes to assisting us with booking our holidays.

August 6, 2025
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Reply from Hays Travel - Jacqueline Baird

Mr Hamilton, Thank you for the lovely feedback! I'm so pleased to hear you're happy with the help and advice I provide, and it's always a pleasure to assist with your holiday plans.. I look forward to assisting you again..
Jacqueline xx

Rated 5 out of 5 stars

Excellent and very professional service…

Excellent and very professional service from Jacqueline.
She couldn’t have been more helpful and catered for our every need.
Will definitely contact Jacqueline again for holiday.

August 13, 2025
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Reply from Hays Travel - Jacqueline Baird

Thank you so much for your lovely review! It was an absolute pleasure helping you plan your holiday, and I'm so glad I could make everything just right for you.. I look forward to helping you with your next adventure!
Thanks Jacqueline xxx

Rated 5 out of 5 stars

10/10 Service

This is my second time booking with Jacqueline. She made the booking so easy and straightforward. The communication with Jacqueline was great too, she made sure we knew everything that is included in our booking before we went ahead with it. Can’t wait for our holiday & would definitely book again😊

June 25, 2025
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Reply from Hays Travel - Jacqueline Baird

Thank you so much for your lovely review it was great booking your second holiday :) Jacqueline

Rated 5 out of 5 stars

Excellent as always Jacqueline gives it…

Excellent as always Jacqueline gives it the personal touch

June 17, 2025
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Reply from Hays Travel - Jacqueline Baird

Thanks for taking the time to leave me a lovely review, I am delighted to hear you had a wonderful time on your cruise, and thank you for returning to me for your second cruise booking! If you need anything now or in the future, please contact me.. :)
Thanks Again Jacqueline x

Rated 5 out of 5 stars

Efficient service

Communication was clear and service efficient. Consultant was a good listener and secured all matters and requirements by the travellers.

May 24, 2025
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Reply from Hays Travel - Jacqueline Baird

Thank you very much for your kind words. I am so happy, I made your experience a stress-free one and happy to assist with anything you may need now and in the future.
Jacqueline

Rated 5 out of 5 stars

Jackie

Jackie has always been so good at her job and makes it so easy for me

April 18, 2025
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Reply from Hays Travel - Jacqueline Baird

Always a pleasure to get you booked :-) Thanks so much for the continued support - Jacqueline

Rated 5 out of 5 stars

Holiday booking

Booked holiday with Jaqueline. Great service and quick to respond to any messages. Thanks Jaqueline

April 12, 2025
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Reply from Hays Travel - Jacqueline Baird

Thank you very much Brian for your continued support :) It was an absolute pleasure getting you both booked on your mini moon, hope you both have a lovely time :)

Rated 5 out of 5 stars

Jacquie is always able to understand…

Jacquie is always able to understand what we are looking for and this our 4th holiday we have booked with her and will be booking more in future.

March 20, 2025
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Reply from Hays Travel - Jacqueline Baird

Thank you so much for returning to me again. I am always happy to help you with anything you want to get booked in the future :)

Rated 5 out of 5 stars

Credit to your company!!!

Jacqueline was very knowledgeable and provided an excellent and smooth experience. A credit to your company!!!

April 5, 2025
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Reply from Hays Travel - Jacqueline Baird

Thank you so much for choosing to book with me again and taking the time to write this review. It’s very much appreciated. Jacqueline

Rated 5 out of 5 stars

Jacqueline was helpful the whole thing…

Jacqueline was helpful the whole thing was easy to do I will probably use her again to book another holiday my cousin recommended her to me

March 18, 2025
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Reply from Hays Travel - Jacqueline Baird

Thank you for the lovely feedback Lawrain! I hope to deal with you again soon :) Jacqueline

Rated 5 out of 5 stars

Jacque was really professional and had…

Jacque was really professional and had a holiday we wanted and a good price very efficiently and quick

January 8, 2025
Hays Travel - Jacqueline Baird logo

Reply from Hays Travel - Jacqueline Baird

Thanks Angela, I am glad you had a good experience with booking with me, and hopefully can get you booked up again!
Hope you both have a great holiday when it comes :) Jacqueline

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