Phoned Jacqueline today ..gave her my holiday request..she knew straight away what I was looking for..so much knowledge n guidance given ..honestly the quickest booking with no hassle at all….can’... See more
Company replied
Personal Travel Consultant Jacqueline Baird, KA4 8AT Ayrshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Phoned Jacqueline today ..gave her my holiday request..she knew straight away what I was looking for..so much knowledge n guidance given ..honestly the quickest booking with no hassle at all….can’... See more
Company replied
couldn’t recommend Jacqueline more !! So accommodating, found us a holiday that she knew suited us perfectly and even when we had a small issue with the hotel Jacqueline helped us solve it in seconds!... See more
Company replied
I honestly can’t praise Jacqueline Baird enough she truly went above and beyond for me. I booked a holiday to Benidorm through Jacqueline but was worried as am disabled and unable to walk far. She has... See more
Company replied
Booked with Jacqueline a few times now and the service is the best. Nothing is too much trouble, she certainly likes to go above and beyond for the benefit of her customers! Have recommended Jacquelin... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Jacqueline Baird, KA4 8AT, Ayrshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was so easy to do, all by email everything done in a timely manner. Would 100% book through Jacqueline again. Price of the trip was reasonable and the hotel resort was fantastic

Reply from Hays Travel - Jacqueline Baird
Jacqueline was so so helpful! We hadn’t ever booked a cruise before and she gave us loads of options and lots of information. Nothing was a trouble for her! After booking we have been sent a lot of additional information to help us!

Reply from Hays Travel - Jacqueline Baird
Jacqueline has been an absolute legend from the very first contact! Helpful professional and goes beyond. She has made the whole process so simple and stress free. I will certainly be booking with her again and would recommend to friends and family who want to organise a stress free break. Thankyou for all your help 💕

Reply from Hays Travel - Jacqueline Baird
Brilliant experience very helpful and and helps out best way as possible for best deals etc definitely will be using more

Reply from Hays Travel - Jacqueline Baird
Jacqueline was very helpful and very professional at all times

Reply from Hays Travel - Jacqueline Baird
Jacqueline has been so helpful from start to finish. We have never booked not through your usual high street places but i would defo use Jacqueline again. Answers any questions we have promptly and is always looking to get us the best deal!

Reply from Hays Travel - Jacqueline Baird
Jacqueline has been so helpful and arranged everything for us. Can’t fault anything!

Reply from Hays Travel - Jacqueline Baird
Jacqueline is very friendly and made booking our holiday so easy and enjoyable. Could not recommended her highly enough.

Reply from Hays Travel - Jacqueline Baird
I had always booked holidays through a high street shops as it always felt more personal but saw that Jacqueline had some deals up on her Facebook page. We booked up for Turkey and the support and contact was second to none, Jacqueline answered all our questions with such ease and went way above what we expected, We are due off in a couple of weeks on another trip and without a doubt we will be back to book again, Keep up the fantastic work Jacquline.

Reply from Hays Travel - Jacqueline Baird
Amazing!
Booked up a few times now using Jacqueline at hayes travel & can’t fault them one bit. Great customer service from the get go & took everything out of our hands to deal with it herself. From America to trips in Europe! Wouldn’t look elsewhere to book up holidays anymore.

Reply from Hays Travel - Jacqueline Baird
Jacqueline made our booking so easy and stress free. Would definitely book with her again. Thank you 😊

Reply from Hays Travel - Jacqueline Baird
Nothing a problem for Jacquie always so helpful, keep you updated with any sort of changes, and so easy to book with will certainly use her again

Reply from Hays Travel - Jacqueline Baird
Booked our holiday in the Dominican Republic through Jacqui, constantly been in touch with updates making sure we’ve checked in, got our immigration pass to get in and make sure everything is fine. Would definitely recommend and will book again in future! 😀

Reply from Hays Travel - Jacqueline Baird
One of the best about booked twice with Jacqueline now and on both occasions she has always been available with any problems or issues highly recommend

Reply from Hays Travel - Jacqueline Baird
Jacqueline done a great job of helping us to book our holiday to Ibiza. Excellent customer service. Would recommend and we will definitely be using Jacquline's services again.

Reply from Hays Travel - Jacqueline Baird
This is the first time booking with Jacqueline and I have to say that it won't be the last. The booking was made with no fuss and just excellent customer service. I would highly recommend Jacqueline to anyone thinking of booking a short or long stay.

Reply from Hays Travel - Jacqueline Baird
Outstanding Travel Agent. She is fast efficient and always very professional.
Jacqueline is very helpful and always has time to talk.
10 out of 10
Stewart and Linda

Reply from Hays Travel - Jacqueline Baird
Jacqueline made the experience of booking a holiday as easy and as straight forward as possible! A few rough dates and places and she came up with a fab deal for a great place! All on Hogmanay! Great service and would highly recommend to others!

Reply from Hays Travel - Jacqueline Baird
This was our first family holiday abroad as we normally holiday on the UK but hadn’t been away at all for a couple of years. We wanted it to be right and an amazing experience for us all. I contacted Jacqueline for help and guidance on the whole thing. She was amazing from start to finish. She made it stress free, easy and I would highly recommend her services to anyone. I will certainly be booking through her again in the future. The flights and transfers all went according to plan and no hassles. Jacqueline had printed out everything for us, checked us in and honestly made it all so easy for us. The hotel was fantastic and I’d highly recommend it to anyone. It ticked all the boxes for us. We as a family made the most amazing memories.

Reply from Hays Travel - Jacqueline Baird
I honestly can’t praise Jacqueline Baird enough she truly went above and beyond for me. I booked a holiday to Benidorm through Jacqueline but was worried as am disabled and unable to walk far. She has made sure I will get assistance in the airport and onto the plane am so grateful to her for her service. I will most certainly be booking through Jacqueline again

Reply from Hays Travel - Jacqueline Baird
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.