Very helpful, gave advice on which areas/hotels would suit our needs price matched so didn’t need to worry everything done for us.
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Gave all my info dates,budget and areas I would consider. Very quick, 24 hrs beginning to end of booking, excellent 👍
From my first enquiry to the booking of my trip the service provided by Jane has been excellent. Answered me straight away and kept me updated with regards to availability and even managed to book a... See more
Company replied
Excellent service. Ive booked a few holidays through hays travel (Jane thislewhite) and every time ive had brilliant service. They cant do enough for you. Friendly, helpful, efficient. Just brillia... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Jane Thistlewhite, S13, Sheffield, United Kingdom
- 0114 2560916
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Quick response and very easy process to…
Quick response and very easy process to book the holiday

Reply from Hays Travel - Jane Thistlewhite
Jane was very helpful even though I was…
Jane was very helpful even though I was quite neurotic in what we wanted for our holiday. She found the same deal and managed to get it a little cheaper too.

Reply from Hays Travel - Jane Thistlewhite
I've always booked with hays travel…
I've always booked with hays travel never had a bad holiday

Reply from Hays Travel - Jane Thistlewhite
Really quick response to my enquiry
Really quick response to my enquiry, first contacted in the afternoon and I was all booked by the evening!
Initially I had a different destination in mind (with an open mind though), and I was given some alternative deals, which I ended up booking. The deal was amazing and she listened to exactly what I wanted. Fab service.

Reply from Hays Travel - Jane Thistlewhite

Reply from Hays Travel - Jane Thistlewhite
Rachel Sykes, first class service as usual
Rachel Sykes is always on hand to book our holidays and this one was a first class service as usual. Best price and time taken to ensure we had the best deal possible. Rachel always knows what is "out sort of place" so if I suggest somewhere which she knows isn't for us she will tell me rather than arrive at a destination and be disappointed.

Reply from Hays Travel - Jane Thistlewhite
I book with Jane every year and she gos…
I book with Jane every year and she gos above and beyond to help me find exactly what I’m looking for at the right price

Reply from Hays Travel - Jane Thistlewhite
Amazing staff I always deal with Jane n Ashleigh
Hi there I always find deals on there site they post and I also see others and I send Jane and Ashleigh them and they are lovely women they sort everything out for you always book with these as I have 2 kids that have disabilities they always sort my special assistant out for me n my seats on plane if you need a holiday booking go with these there brilliant have been every time for me

Reply from Hays Travel - Jane Thistlewhite

Reply from Hays Travel - Jane Thistlewhite
Told Jane what we wanted and when,was…
Told Jane what we wanted and when,was all sorted within 10 minutes and she also sorted private transport and £100 off the price, cannot fault Jane

Reply from Hays Travel - Jane Thistlewhite

Reply from Hays Travel - Jane Thistlewhite
So easy to book and excellent service…
So easy to book and excellent service jane was brilliant

Reply from Hays Travel - Jane Thistlewhite
Very helpful
Very helpful
Answered all my concerns quickly
Easy experience
Happy customer

Reply from Hays Travel - Jane Thistlewhite
Cyprus
Got in touch with Hays booked my holiday with ease everything sorted within 24hrs . Got all the relevant information.

Reply from Hays Travel - Jane Thistlewhite
EXCELLENT customer service from Jane!
Jane was very quick in responding to messages! Our first family holiday abroad was booked with ease and within a matter of minutes. After which the deposit payment was made and all documents emailed through straight away. Excellent customer service. Thank you 👍☺️

Reply from Hays Travel - Jane Thistlewhite
100% brilliant
I asked a lot of questions & every1 was answered. Giving me the different prices quickly. Absolutely brilliant customer service. Would 100% recommend Thankyou very much

Reply from Hays Travel - Jane Thistlewhite
First time booking with Hays Travel and…
First time booking with Hays Travel and was a very good experience Jane was so patient and helpful nothing was to much trouble will definitely use her again

Reply from Hays Travel - Jane Thistlewhite
She was brilliant and so helpful glad…
She was brilliant and so helpful glad she dealt with my holiday booking 😀

Reply from Hays Travel - Jane Thistlewhite
Great deal and super efficient service!
Great deal and super efficient service in getting it all booked. All queries were answered swiftly and all paperwork was emailed across immediately.

Reply from Hays Travel - Jane Thistlewhite
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