Seamless from start to finish, Jemma is always on hand to answer any question we may have regarding our booking. This will be our second booking with them and definitely won’t be our last.
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Jemma never fails to offer great service. This is the second time we have booked with her and she takes all the hassle out of booking holidays. She is extremely knowledgeable, efficient, and fri... See more
Company replied
I cannot recommend this travel agency highly enough! Jemma has helped me book several holidays now, and every single trip has been absolutely wonderful. From the very first chat to the moment we retur... See more
Company replied
We are not long home from another amazing holiday booked by Jemma and I’m already messaging her to get more quotes! She is super responsive, kind and willing to go the extra mile to find the best deal... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Jemma Bond, WA4, Warrington, United Kingdom
- 1925398788
4.9
Excellent
203 reviews
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Fantastic Personal Travel Consultant
As always Jemma goes over and above to ensure smooth booking of mine and my mums second break booked with Hays - this time a booking of a cruise a first time in experience for us both - previous break being a safari - Jemma quickly recognises needs
January 30, 2025
Reply from Hays Travel - Jemma Bond
Thank you so much for your lovely review Michelle, I am so pleased that you are happy with my service and I look forward to helping you book many more holiday in the future :-)
Gemma was very knowledgeable and…
Gemma was very knowledgeable and helpful and always replied in a timely manner
January 30, 2025
Reply from Hays Travel - Jemma Bond
Thank you for your review Kate, I really appreciate it x
Jemma is a superstar 👍🏻
Jemma Bond made our Nile cruise booking for 2026 a stress free experience, despite the hassle she encountered dealing with Easy Jet holidays , second time we have used Hayes Travel and Jemma and given the service levels it won't be the last , well done Jemma
January 16, 2025
Reply from Hays Travel - Jemma Bond
Thank you so much for taking the time to write me such a lovely review, it was an absolute pleasure to help you book and I look forward to assisting you again with future holidays :-)
Reply from Hays Travel - Jemma Bond
Thank for your your review Francesca, I really appreciate it and it was a pleasure to help you x
This my 3rd time booking with Jemma
This my 3rd time booking with Jemma, she will always go out of her way to find an answer to your questions if she don’t know already. She is always my go to
Person for holiday xxx I love having someone I can just message if I’m worried about anything thanks Jemma xxx
January 5, 2025
Reply from Hays Travel - Jemma Bond
Ahh Lynette, what a lovely review thank you so much! It's a pleasure to help you and to answer all of your questions, I'm here to make things easier for you! Thanks so much for taking the time to write this for me, I really appreciate it xx
Jemma is Ace!
Jemma has been so helpful, no request was too much and she sent me lots of options that met all of our needs to choose from
Really excited to go on the holiday and thank you so much for all your help Jemma x
January 10, 2025
Reply from Hays Travel - Jemma Bond
Ahh Natalie thank you so much for your lovely review! It was a pleasure to help you book xx
Jemma Bond
I dealt with Jemma Bond, she was really lovely and friendly, very helpful and informative. She got my holiday booked straight away, no messing around, just very efficient. I would definitely use her again.
January 12, 2025
Reply from Hays Travel - Jemma Bond
Thank you so much for your lovely review Rebecca, Im so pleased to hear that you were happy with my service and I look forward to helping you book many more holidays in the future xx
Lovely experience
Lovely experience, booked two holidays and all my requirements were met. Very satisfied
January 6, 2025
Reply from Hays Travel - Jemma Bond
Thank you for your review Jane, it was a pleasure booking your holidays and I hope that you have a wonderful time! x
Jemma at hays travel is great
Jemma at hays travel is great. Always on hand to help with queries and makes booking holidays so easy.
January 5, 2025
Reply from Hays Travel - Jemma Bond
Thank you so much for your review, I am really pleased that I am able to make booking your holiday easy, thats how it should be :-)
Thank you Jemma for how you coped with…
Thank you Jemma for how you coped with a lot of pressure with me. This is the second holiday that I have booked with Jemma & hays travel agents. I think we got a lot more from booking via messaging than going into a travel agency. Highly recommended.
December 5, 2024
Reply from Hays Travel - Jemma Bond
Thank you so much for your lovely review, it was my pleasure to help you book xx
Very helpful and easy to use
October 23, 2024
Reply from Hays Travel - Jemma Bond
Thank you for your review x
Jemma is fantastic from booking the…
Jemma is fantastic from booking the holiday to checking you in and the paper work being issued. Never had any problems at all. Booked a few holidays with Jemma nothing is any problem, will be continuing to book.
Jill x
October 4, 2024
Reply from Hays Travel - Jemma Bond
Thank you so much for your lovely review Jill, Im so pleased to hear that you are happy with my service and I look forward to helping you to book many more holidays in the future x
Answered all my questions and was…
Answered all my questions and was professional in every aspect.
September 14, 2024
Reply from Hays Travel - Jemma Bond
Thank you for your review, I am really pleased to hear that you were happy with my service x
First cruise!
This is the first time in booking a cruise for me & my little boy. I was anxious as its the unknown but Jemma made the whole process soooo much easier! She was there to answer every question I had, with as much info as possible…even ones that were probably obvious to most. Nothing was too much trouble.
Jemma took away all the stress & made me feel confident that I was booking the right cruise & package to suit us.
I would 100% recommend Jemma to all friends & family going forward & will be in touch for any future getaways!
Thank you 😁😎🚢
September 21, 2024
Reply from Hays Travel - Jemma Bond
Thank you so much for your lovely review Jamie, it was a pleasure to help you book and I look forward to helping you with more holidays in the future :-)
Gemma was so helpful and explained…
Gemma was so helpful and explained everything to us nothing was to much trouble for her
August 18, 2024
Reply from Hays Travel - Jemma Bond
Thank you for your amazing review and for booking with me, I really appreciate it x
Massively recommend booking with Jemma Bond
I saw Jemma's adverts randomly pop up for a mini cruise and having never done one before I thought it was a great opportunity to see what it was all about, and at a great price. From the first contact I knew I'd made the right decision. Jemma was so helpful and seams to work around the clock!! Always happy to answer any questions to put your mind at rest and sharing top tips to ensure you have a truly great experience. I've always been a bit of a control freak when booking any trips, opting to book it all myself but this has changed my mind completely, knowing I can have an expert making sure I can get the best deal and make it all so smooth and simple from start to finish. Our first cruise but definitely not our last.
August 22, 2024
Unprompted review
Reply from Hays Travel - Jemma Bond
Thank you SO much for taking the time to write this amazing review for me, I really appreciate it! It was a pleasure to help you and I look forward to helping you again in the future x
Amazing customer service!
I had saw Jemma’s posts pop up on Facebook a few times before taking the leap and booking, it was our first time on a cruise and Jemma was there to answer all of my questions even out of hours (sorry!) Jemma was there every step of the way even to help me when I struggled to check In, she sent out all her best cruise tips which were a godsend, I’m a panicker and I know without Jemma and her expertise I would have been a mess during the process - she made it super quick and simple and it was so nice to have someone so knowledgeable to ask questions to.
August 22, 2024
Reply from Hays Travel - Jemma Bond
Thank you so much for your wonderful review Sam, I really appreciate you taking the time to write this for me! It was a pleasure to help you and Im so pleased to hear that I was able to make it a nice simple process for you! I look forward to helping you again in the future xx
Jemma was simply amazing
Jemma was simply amazing.
She was so helpful and got back to us quickly and sorted out the tweaks to our holiday when we changed our minds on a couple of things without any problem.
We will be using her for future holidays!
August 12, 2024
Reply from Hays Travel - Jemma Bond
Thank you so much for your fabulous review Debbie, I look forward to helping you for many holidays to come! xx
Jemma was fantastic
Jemma was fantastic. Nothing was a problem and always on hand to answer any questions
July 18, 2024
Reply from Hays Travel - Jemma Bond
Thank you so much for your lovely review Stephen, it was my pleasure to help you book your cruise x
Reply from Hays Travel - Jemma Bond
Thank you for your review x
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