Jenny was really helpful and efficient in booking my holiday for 6 people next July . I can’t thank or recommend her enough
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Jenny was really helpful and efficient in booking my holiday for 6 people next July . I can’t thank or recommend her enough
Company replied
We are new to using travel agents. Our Agent, Jenny Forster, made the whole experience a delight. No hassle, and nothing was too much trouble for her. Clear, and concise wording helped us to quickl... See more
Company replied
Jenny has made our 4th booking in 18 months. Jenny is an absolute asset to your company. Super supportive and on hand for any questions at all times. Even when I was going with 10 or more destinato... See more
Company replied
We have used Jenny for our holidays for several years. She is amazing and finds us the best deals, nothing is too much for her . Jenny has loads patients and will check out any details we need to have... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Jenny Forster, L19, Liverpool, United Kingdom
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Fantastic service. Jenny was super helpful and such a great help. Cant thank her enough. 100% recommend. Would definitely use again.

Reply from Hays Travel - Jenny Forster
Jenny is fantastic, she is always available (even at unsocial hours!) to search for holidays to find what we are looking for. Nothing is ever too much trouble and I would highly recommend her to anyone looking to book a holiday!

Reply from Hays Travel - Jenny Forster
Fantastic customer support, going above and beyond with all aspects of our holiday. Couldn't recommend enough. Will only ever book holidays through Jenny again.

Reply from Hays Travel - Jenny Forster
Jenny has been amazing and so helpful. Everything was spot on with her !!
Thanks
Julie jones

Reply from Hays Travel - Jenny Forster
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