Jessica made the booking process so simple and checked that we were happy every step of the way. I'm now looking forward to my holiday to Disneyland Paris and would be happy to book with her again.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Jessica made the booking process so simple and checked that we were happy every step of the way. I'm now looking forward to my holiday to Disneyland Paris and would be happy to book with her again.
Company replied
Jess was brilliant from the start, she made booking this holiday for me and my boys so smooth and easy! She listened carefully and confirmed everything back to me to make sure it was perfect before we... See more
Company replied
After wanting to book Disneyland Paris for me and my family for ages!! I finally, rather nervously took the plunge! I had no real idea what I wanted, but Jess put a perfect package together for u... See more
Company replied
Michele was really helpful and friendly and answered all of my questions in a very timely manner. It was so easy to book with her, we're hoping to book something else with her later in the year
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Jessica Kirkbride, DN5, Doncaster, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jess was brilliant from the start, she made booking this holiday for me and my boys so smooth and easy! She listened carefully and confirmed everything back to me to make sure it was perfect before we went ahead. Thank you Jess!

Reply from Hays Travel - Jessica Kirkbride
Michele was really helpful and friendly and answered all of my questions in a very timely manner. It was so easy to book with her, we're hoping to book something else with her later in the year
Jessica made the booking process so simple and checked that we were happy every step of the way. I'm now looking forward to my holiday to Disneyland Paris and would be happy to book with her again.

Reply from Hays Travel - Jessica Kirkbride
Jessica was super helpful when we booked our cruise, nothing was too much trouble and she made the experience really easy for us.

Reply from Hays Travel - Jessica Kirkbride
I contacted Jess regarding a cruise I'd seen, having never done one before I had no idea what I was booking.
Jess was incredibly patient and explained everything thoroughly to me.
I am really grateful to Jess for the amount of time spent with me and I even got a friend on board to book. Jess stayed up late to get both bookings completed for us.
Thank you Jess - highly recommended

Reply from Hays Travel - Jessica Kirkbride
The agent was very helpful and polite she didn’t rush us and explained everything so clearly as my friend and I are in our 80s she couldn’t do enough to make sure we were happy

Reply from Hays Travel - Jessica Kirkbride
Very helpful, amazing customer service, very polite and professional. Thankyou Jess

Reply from Hays Travel - Jessica Kirkbride
Booked a holiday with Jess to Ibiza could not recommend a more friendly understanding person she met every requirement and understood everything we wanted and made it simple and easy for us to understand will definitely book with again

Reply from Hays Travel - Jessica Kirkbride
Booking a trip to Disney for my family and Jess made this process so clear and simple for me. Holiday booked within hours. Messages were answered within minutes of sending & Jess even called to take my info over the phone. Great service & so slick and easy from initial message right through to payment. Thank you so much. As a busy mum this was made so simple for me to book this so quickly!

Reply from Hays Travel - Jessica Kirkbride
After wanting to book Disneyland Paris for me and my family for ages!! I finally, rather nervously took the plunge!
I had no real idea what I wanted, but Jess put a perfect package together for us!!
She also kept checking in, and made sure we were aware of the extra benefits of booking!
Not only that, we received an lovely package of Disney goodies and a thank you card in the post for being her first DISNEY booking

Reply from Hays Travel - Jessica Kirkbride
Fab booking service with Jessica.
We always have an annual family holiday.
Jessica listened to everything we asked for and delivered

Reply from Hays Travel - Jessica Kirkbride
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.