I’ve booked plenty of holidays through Hays Travel, especially with Joanne. Nothing is ever a problem—everything is straightforward and there’s no pressure at all. She always makes sure we’re complete... See more
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From my initial booking, Joanne has been absolutely brilliant, any queries I’ve had were answered immediately, honestly couldn’t fault Joanne at Hays Travel. I’ve just booked another holiday through... See more
Company replied
We have booked our holidays (twice a year) with Hays for six years and we are happy knowing that we will be looked after no matter what,Joanne who books our holidays is a very pleasant and understandi... See more
Joanne was absolutely amazing, she went above and beyond with my choice of our destination, Rhodes. Everything I asked for she took into account. Will definitely be going to Joanne for our next holida... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Joanne Turnock, NE54, Newcastle, United Kingdom
- 01916540213
4.8
Excellent
66 reviews
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Always good service of Joanne when we…
Always good service of Joanne when we book with her
July 27, 2026
Would'nt go anywhere else
Would'nt go anywhere else
Jo is just great at getting us the best holiday
Thanks you
June 20, 2026
Joanne is great
Joanne is great, don’t book anywhere else now. She always takes time to make sure the booking is right.
May 18, 2026
Jo was very informative and helpful…
Jo was very informative and helpful from the very start. We have used her before and that’s why we are using Hay’s again
April 18, 2026
Great service unbelievable 🥇
April 11, 2026
Joanne was very helpful and explained…
Joanne was very helpful and explained everything. Made it so easy to find and book our next holiday
April 6, 2026
"Excellent service! Jo was super…
"Excellent service! Jo was super helpful as always and got me my exact hotel preference without any fuss. Efficient, polite, and professional. 5 stars!
March 26, 2026
Another great booking
I’ve booked plenty of holidays through Hays Travel, especially with Joanne. Nothing is ever a problem—everything is straightforward and there’s no pressure at all. She always makes sure we’re completely happy with everything before booking. :)
March 23, 2026
Great service very helpful Joanne went…
Great service very helpful Joanne went over and above to help with this booking
March 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Thailand trip
Joanne searched for us with our detailed specifications, for a birthday multi centre trip..nothing was too much trouble despite changes.
Thank you so much x
January 10, 2026
Reply from Hays Travel - Joanne Turnock
Thank you so much for the 5* review Emma, what an amazing trip you have booked and thank you for booking with me Joanne
5 star service
Joanne hay’s travel personal consultant was very helpful giving us all the information we needed very informative about the holiday everything was quickly and efficiently done a truly 5 star experience
December 2, 2025
Reply from Hays Travel - Joanne Turnock
Thank you for the 5* review, I hope you had an amazing holiday, Joanne
Joanne was excellent in finding us our…
Joanne was excellent in finding us our holiday
November 5, 2025
Reply from Hays Travel - Joanne Turnock
Thank you so much for the 5* review Rob and for booking with me - Joanne
Jo is always very helpful and…
Jo is always very helpful and knowledgeable
Thank you for making our holidays so special
September 28, 2025
Reply from Hays Travel - Joanne Turnock
Thank you so much for the 5*review carla and for booking with me -Jo
Excellent communication when booking…
Excellent communication when booking our holiday. Jo was very helpful when booking.
September 22, 2025
Reply from Hays Travel - Joanne Turnock
Thank yiu so much for your review Steph , hope you have an amazing time-Joanne
Joanne was great
Joanne was great, very helpful and very friendly. She sorted exactly what I asked for and pretty quickly too.
August 31, 2025
Reply from Hays Travel - Joanne Turnock
Thankyou for the 5*review Mick , hope you have an amazing holiday -Joanne
Joanne is fantastic booked 3 years now…
Joanne is fantastic booked 3 years now with her, so helpful patient and consistent helps us find our holiday every time ill not use any one else 😀
August 27, 2025
Reply from Hays Travel - Joanne Turnock
Thankyou so much for the 5*review Nicola ,hope you have an amazing time
Joanne was absolutely amazing
Joanne was absolutely amazing, she went above and beyond with my choice of our destination, Rhodes. Everything I asked for she took into account. Will definitely be going to Joanne for our next holiday. Amazing travel agent she was and cared ❤️ xx
August 21, 2025
Reply from Hays Travel - Joanne Turnock
Thank you so much for the 5*review Helen and for booking with me , Have an amazing time and look forward to booking your future holidays -Joanne
Joanne was very helpful and nothing is…
Joanne was very helpful and nothing is a bother for her
August 23, 2025
Joanne went above and beyond to help me…
Joanne went above and beyond to help me defo book with her again
August 10, 2025
Reply from Hays Travel - Joanne Turnock
Thank you for your 5*review nicky , have a fantastic holiday -Joanne
Reply from Hays Travel - Joanne Turnock
Thank you so much for your 5*review, I hope you have a lovely holiday -Joanne
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