This is the first time I have used a PTC and Joanne has made the whole experience stress free and seamless. She has always been on hand to help even on weekends. She even got our holiday cheaper tha... See more
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I’ve booked plenty of holidays through Hays Travel, especially with Joanne. Nothing is ever a problem—everything is straightforward and there’s no pressure at all. She always makes sure we’re complete... See more
From my initial booking, Joanne has been absolutely brilliant, any queries I’ve had were answered immediately, honestly couldn’t fault Joanne at Hays Travel. I’ve just booked another holiday through... See more
Company replied
We have booked our holidays (twice a year) with Hays for six years and we are happy knowing that we will be looked after no matter what,Joanne who books our holidays is a very pleasant and understandi... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Joanne Turnock, NE54, Newcastle, United Kingdom
- 01916540213
4.8
Excellent
67 reviews
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Reply from Hays Travel - Joanne Turnock
Thank you so much for your 5*review, I hope you have a lovely holiday -Joanne
Cruise
Joanne was very helpful, very happy with the price we paid will definitely book with Joanne again
July 8, 2025
Reply from Hays Travel - Joanne Turnock
Thank you so much for the 5*review Sue, your cruise looks amazing and I'm looking forward to booking your future holidays 😊 - Joanne
Brillant service from joanne
Brillant service from joanne! Got exactly what i asked for.
July 7, 2025
Reply from Hays Travel - Joanne Turnock
Thankyou for your 5*review Anthony, Have a great holiday and I will look forward to booking you a trip in the future - Joanne
Quick and easy
From start to finish, our experience was so smooth and straightforward, and we got the holiday we wanted with very little effort, Joanne made our experience so easy. Excellent service
June 30, 2025
Reply from Hays Travel - Joanne Turnock
Thank you so much for the lovely feedback John and the 5* review, I really appreciate you supporting my small business and look forward to booking your future holidays
Reply from Hays Travel - Joanne Turnock
Thank you so much for your 5 * review Lynn, and for coming to myself to book it
Reply from Hays Travel - Joanne Turnock
Thank you for the 5*review and feedback Keith
Great result found in minutes, under budget and meeting all requirements!
So pleased I finally reached out to Jo at Hays Travel to book my holiday, spent weeks of wasted hours online looking and comparing never making a decision, finally reached out for some guidance and Joanne was very knowledgable about things to do out of resort and helped me make a choice on best flights and transfer times which is important for a four day break, met all our requirements and came in under budget with a superb looking resort, can not wait to go. Thank you again :)
May 7, 2025
Reply from Hays Travel - Joanne Turnock
Thank you for your kind 5* review Juliet, Have an amazing trip and please reach out if there is anything more I can do for you - Joanne
Reply from Hays Travel - Joanne Turnock
Thank you so much for the kind review Sue, I look forward to our 3rd booking - Joanne
Reply from Hays Travel - Joanne Turnock
Thank you Laura, have an amazing time, Joanne
Nothing was too much trouble for…
Nothing was too much trouble for Joanne. She gave me loads of options to choose from and in the end gave me just what I didn't know I was looking for. Highly recommended.
January 29, 2025
Reply from Hays Travel - Joanne Turnock
Thank you for you lovely review deb, hope you have an amazing holiday. Joanne
Joanne has been excellent sorting my…
Joanne has been excellent sorting my next 2 holidays out, she has been on hand for all my enquiries.
Would not hesitate to book my next holiday as she always finds the best hotels at the best prices.
January 29, 2025
Reply from Hays Travel - Joanne Turnock
Thank you for the kind review Kevin, I will look forward to booking your next holiday
Joanne was extremely helpful and tended…
Joanne was extremely helpful and tended to our many queries promptly, patiently and efficiently, helping us to make a big decision about first time cruising with confidence, and getting us the best deal possible.
December 8, 2024
Reply from Hays Travel - Joanne Turnock
Thank you for the kind review shelley , hope you have an amazing cruise and I will look forward to booking your next one
Good afternoon
Good afternoon, my experience with Joanne Turnock was amazing, very professional, friendly she always got straight back when I had an inquiry, I would certainly go threw Joanne again and recommend her every time
October 9, 2024
Reply from Hays Travel - Joanne Turnock
Thank you for your kind review Kath , Hope you have an amazing holiday , Joanne
Reply from Hays Travel - Joanne Turnock
Thank you so much kerry for the 5* review Have an amazing holiday .Joanne
Joanne was so helpful
Joanne was so helpful, navigating me through the holiday booking process, and making a request for me, for a higher floor. Seamless and very efficient, will be using her services again for my next holiday.
August 28, 2024
Reply from Hays Travel - Joanne Turnock
Thank you for your lovely review elaine , Have an amazing time , Joanne
Thailand 2024 Caribbean Cruise 2026
From my initial booking, Joanne has been absolutely brilliant, any queries I’ve had were answered immediately, honestly couldn’t fault Joanne at Hays Travel. I’ve just booked another holiday through Joanne, and will constantly use her, for my holidays in the future.
First class service.
August 12, 2024
Reply from Hays Travel - Joanne Turnock
Thank you so much Carole for the lovely review, I hope you have an amazing cruise , Joanne
Joanne is amazing
Joanne is amazing. Second time booking with her in under two weeks. She is really friendly, approachable and nothing is too much trouble. I have already been recommending her to my friends!
June 4, 2024
Reply from Hays Travel - Joanne Turnock
Thank you so much for your kind review Ruby and recommending me to your friends it's a pleasure booking you on both holidays and hope you have an amazing time
Absolutely 5 Star service
Absolutely 5 Star service. Joanne went out of her way to find the perfect package for us (5 x adults + 2 children) in Disneyland Paris ❤️
February 12, 2024
Reply from Hays Travel - Joanne Turnock
Thank you so much for the lovely review Trudy , It was an absolute pleasure booking for you, Joanne
Fast and efficient service
Fast and efficient service, I just mentioned what I wanted and it was all done for me
October 31, 2023
Reply from Hays Travel - Joanne Turnock
Thank you for your lovely review Julie , I look forward to booking more trips with you in future .Joanne
Happy Hays Customers.
We have booked our holidays (twice a year) with Hays for six years and we are happy knowing that we will be looked after no matter what,Joanne who books our holidays is a very pleasant and understanding staff member. Joanne works at home in Sheffield.
October 20, 2023
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