Julie was so patient as we are travelling in a large group & our plans kept changing .She was so accommodating and professional throughout the process . Id highly recommend using julie in the future a... See more
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Contacted Julie on a friend's recommendation. Julie arranged our holiday to Venice & Verona for four of us, sorting flights and transfers between the cities & to the airport. Any queries were answer... See more
Company replied
This is the 2nd time Ive booked a holiday with Julie but she has also done quite a bit of "looking into' things for me. Not only does she get the job done but she constantly always looks to do bet... See more
I contacted Julie to enquire if she could assist with booking us a holiday. I received an immediate response and Julie took care of all the details with a friendly and professional approach. Will defi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Julie Mattison, NE24, Blyth, United Kingdom
- 01670897660
4.8
Excellent
66 reviews
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Julie was so patient as we are…
Julie was so patient as we are travelling in a large group & our plans kept changing .She was so accommodating and professional throughout the process . Id highly recommend using julie in the future and would recommend her to friends & family .
July 31, 2026
Reply from Hays Travel - Julie Mattison
paul coates,
Thank you for trusting me with your holiday and for your kind recommendation – it really does mean the world to me. I hope you all have the most amazing time, and I look forward to helping you, your friends and your family with many more adventures in the future! ✈️🌍💙
Holiday to Protaras Cyprus
I contacted Julie to enquire if she could assist with booking us a holiday. I received an immediate response and Julie took care of all the details with a friendly and professional approach. Will definitely book with her again . Thank you so much for all your help
June 4, 2026
Reply from Hays Travel - Julie Mattison
Deborah Lennon,
Thank you for your wonderful review! I am so pleased to hear i could assist with your holiday plans. I look forward to helping you again in the future. Have a fabulous time
Kind Regards
Hays Travel
Contacted Julie on a friend's recommendation
Contacted Julie on a friend's recommendation. Julie arranged our holiday to Venice & Verona for four of us, sorting flights and transfers between the cities & to the airport. Any queries were answered in a timely manner. Helpful tips were given to us by Julie before We left. We had a fantastic time. Both our hotels were fantastic & well located. Highly recommend
May 4, 2026
Unprompted review
Reply from Hays Travel - Julie Mattison
Thank you so much Christina for your lovely review ❤️
I’m so pleased you all had a fantastic time in Venice & Verona — they’re such beautiful cities with so much character, history and amazing food 🇮🇹✨
It was a pleasure putting the trip together for you all and making sure everything ran smoothly with the flights, hotels and transfers. I’m delighted you loved both hotels and found the locations ideal for exploring 😊
Thank you as well for mentioning the tips before travel — I always try to add those little extras to help make your holiday even more enjoyable.
I really appreciate the recommendation and your kind words mean so much to my small business ❤️
Julie at Hays Travel
I contacted Julie last minute and she…
I contacted Julie last minute and she sorted out holiday out! Well done to Julie!
May 2, 2026
Reply from Hays Travel - Julie Mattison
Mrs Oxley,
I’m happy to hear thati was able to help you arrange your holiday on short notice. Thank you for your positive feedback;I appreciate it.
Kind Regards
Julie Mattison
Prompt, efficient, and very pleasant experience.
Prompt, efficient, and very pleasant service.
Very helpful, and much appreciated.
April 28, 2026
Reply from Hays Travel - Julie Mattison
Thank you so much for your kind review – it really is appreciated 😊
It was a pleasure helping you arrange your trip to Vancouver to visit your brother in law. Trips like these are so important, and I’m really glad I could make the process smooth and straightforward for you.
I’m delighted you found the service prompt and helpful – that’s exactly what I aim for, especially when travel means so much.
And remember if you need anything at all before you travel, I’m always here to help.
Julie at Hays Travel
Job done !!
This is the 2nd time Ive booked a holiday with Julie but she has also done quite a bit of "looking into' things for me.
Not only does she get the job done but she constantly always looks to do better getting bits of discount here there and anywhere.
She's like superwoman on a mission and makes everything super easy and pain free.
When thinking about holidays now Julie is my goto and will continue to be
Thanks for all your help Julie, you are the new Judith Chalmers
April 16, 2026
excellent experience with julie from…
excellent experience with julie from hays travel ,this is the third time we have booked with julie,and never been disappointed with our choice of destination and hotel ,highly recommend
April 10, 2025
Reply from Hays Travel - Julie Mattison
louie,
I appreciate you booking with us again. I’m so glad that you have been happy with your holidays and destination choices. Thanks for your recommendation!
julie.mattison, Hays Travel
Reply from Hays Travel - Julie Mattison
Hi Craig
I appreciate you taking the time to share your experience, and I’m so glad that booking your F1 trip was a smooth process for you .
julie.mattison, Hays Travel
Julie was so efficient and helpful
Julie was so efficient and helpful. Julie made booking an exciting holiday, very easy!!
February 20, 2026
Reply from Hays Travel - Julie Mattison
Thank you for your lovely message, hope you have an amazing time
Excellent service again!
January 26, 2026
Reply from Hays Travel - Julie Mattison
Hi Karen
Thank you for another booking, glad we got everything you wanted.
Julie
Excellent customer service…
Excellent customer service and loads off information and advice just what I needed Julie was amazing best agent I’ve had in years definitely experienced in travel thank you so much couldn’t have done anymore
January 18, 2026
Reply from Hays Travel - Julie Mattison
Hi Sonya
Thank you so much for such a lovely review 🌟
I’m genuinely delighted to hear that you found the information and advice helpful — that’s exactly what I aim to provide. It was a pleasure helping you, and your kind words about my experience really mean a lot to me.
Thank you again for choosing to book with me, and I look forward to helping you with many more trips in the future ✈️😊
Julie
multi-country holiday
Booking with Julie for my multi-country holiday was so easy. Every detail perfect including short flight connections making my bucketlist holiday possible.
Highly recommend Julie for any travel arrangements.
January 5, 2026
Reply from Hays Travel - Julie Mattison
Thank you so much for taking the time to leave such a lovely review. I’m absolutely delighted to hear you love the itinerary. Making complex, bucket-list trips feel easy and stress-free is exactly what I aim for, so your kind words really mean a lot.
It was a pleasure arranging your travels, and I truly appreciate the recommendation. I’d love to help again whenever you’re ready to plan your next adventure 😊
Great experience again with Julie
Great experience again with Julie, I give a vague idea and she turns that into a perfect city break. Excited to be packing my bag again 😊
December 8, 2025
Reply from Hays Travel - Julie Mattison
I’m happy to hear that i could create another perfect break for you! It's wonderful to know you're excited about your upcoming trip. Thanks for your review!
Holiday without the hassle
I found Julie very efficient in organising my holiday. Everything done for me was perfect, and the payment process was simple. Well done
December 17, 2025
Reply from Hays Travel - Julie Mattison
Thank you for your repeat booking
I appreciate you taking the time to share your feedback.Im happy to hear that the holiday organization and payment process were efficient and perfect for you.
Great speedy booking by Julie couldn’t…
Great speedy booking by Julie couldn’t recommend enough, couldn’t believe how everything could be sorted and not have to worry about doing things myself such as check in and booking seats
November 19, 2025
Reply from Hays Travel - Julie Mattison
Thank you so much for your lovely review! 😊
I’m really glad I could make everything quick, easy and stress-free for you. Sorting the details like check-in and seats is all part of the service — I want you to be able to just look forward to your trip without any hassle! ✈️💛
If you ever need anything else or fancy planning another getaway, I’m always here to help.
Thanks again for choosing to book with me! 🌍✨
— Julie at Hays Travel
Reply from Hays Travel - Julie Mattison
Thank you for your review, it was a pleasure to book your Xmas Market trip
Great advice and support
We had excellent advice and help from Julie- she is happy to spend time to share her knowledge and search the best deals so wouldn’t hesitate to recommend her. Last two holidays went without a hitch ( a tailor made two city break and a package deal) and this time we’ve booked a cruise, thanks Julie
September 28, 2025
Reply from Hays Travel - Julie Mattison
Hi Dianne
Always such a pleasure to help you book your holidays
So glad you’ve enjoyed them all
Julie
Great service from Julie as always
Great service from Julie as always! Goes above & beyond to tailor the holiday you want
September 27, 2025
Reply from Hays Travel - Julie Mattison
Hi
Thank you for your lovely review.
Julie
Good communication
Good communication. Kept up to date throughout the process of booking. Thank you Julie.
September 12, 2025
Reply from Hays Travel - Julie Mattison
Hi Ken
Thank you for your review
It was great to book your holiday for you, I’m always looking for feedback and advice on what I could have done to make your booking process better
Regards
Julie
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