Katie Lyons was fantastic yet again. She took on board and wasn’t phased by my very long list of requirements. She kept in touch regularly, sending several suggestions and options. I was very indeci... See more
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Always such a great experience booking with Katie Lyons. This is my 4th holiday booked with her and nothing is too much trouble even though I can be a bit indecisive. Thanks again for a smooth booking... See more
Katie was so helpful, nothing was too much trouble, and I had my holiday booked within hours of first contacting her, even with all the requirements one of the party needed due to being disabled. I'd... See more
Company replied
Excellent and very personal service. Katie is very knowledgeable, and responded fast to help make a decision on the holiday. She knew my budget and made suggestions based on this, which worked well.... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Katie Lyons, FK1, FALKIRK, United Kingdom
- 01324278584
4.7
Excellent
29 reviews
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Katie Lyons was fantastic yet again
Katie Lyons was fantastic yet again.
She took on board and wasn’t phased by my very long list of requirements. She kept in touch regularly, sending several suggestions and options. I was very indecisive but she persevered with me and found me the right holiday at the right price. I will definitely book through Katie again as she takes all the stress out of booking a holiday. Thank you!
July 16, 2025
Reply from Hays Travel - Katie Lyons
Thank you Sarah for your kind words and I am so happy to have helped you again. Have a fab time and I look forward to helping you again in the future. Speak soon Katie
Staff are always very friendly
Staff are always very friendly, and helpful. Very satisfied with any holiday bookings I have made via Hays Travel. Staff always seek the best price, and flight times.
July 3, 2025
Reply from Hays Travel - Katie Lyons
Thanks for your 5 star review and so glad you had a great experience. Speak soon Katie
Always such a great experience booking with Katie
Always such a great experience booking with Katie Lyons. This is my 4th holiday booked with her and nothing is too much trouble even though I can be a bit indecisive. Thanks again for a smooth booking. 😁
June 21, 2025
Excellent and very personal service
Excellent and very personal service. Katie is very knowledgeable, and responded fast to help make a decision on the holiday. She knew my budget and made suggestions based on this, which worked well.
December 5, 2024
Reply from Hays Travel - Katie Lyons
Thank you so much for your kind review Angie. Hope you have a fab time x Speak soon Katie
Katie was fantastic
Katie was fantastic at listening to our requests and reviewing options and helping us to find the best holiday for us. Her support was invaluable and now we have the perfect holiday.
December 9, 2024
Reply from Hays Travel - Katie Lyons
Hiya x aww thank you so much for the kind review, it is much appreciated. Speak soon Katie
Katie was so helpful
Katie was so helpful, nothing was too much trouble, and I had my holiday booked within hours of first contacting her, even with all the requirements one of the party needed due to being disabled. I'd definitely recommend her, and I will use her again.
November 26, 2024
Reply from Hays Travel - Katie Lyons
Hiya, Thank you so much for your kind review. It was no bother at all and it'll be here in no time!!! lots of memories to be made together.
Katie
Quick and easy transaction
Katie dealt with our holiday very quickly, got us exactly what we were looking for. Quick and simple transaction.
October 14, 2024
Reply from Hays Travel - Katie Lyons
Thank you so much for your feedback Lisa, so glad to hear you all had a fab time and can't wait to get you all booked up again. Speak soon Katie
Excellent service
The travel agent found us exactly what we were looking for and was extremely helpful
March 10, 2024
Reply from Hays Travel - Katie Lyons
Thank you so much for your fab review. I can't wait to hear all about your holiday!!
Speak soon
Katie
Holiday booking
Katie at Hays Travel was incredibly helpful and always quick to reply. Made booking our holiday very easy and was on hand with helpful information and reminders. Highly recommended
May 24, 2024
Reply from Hays Travel - Katie Lyons
Thank you for your 5 star review it is very much appreciated. Hope you have had a great time away and look forward to booking for you again in the future. Speak soon Katie
Katie has been fantastic
Katie has been fantastic - she has answered numerous questions,found solutions, offered suggestions and was not pushing us to make decisions - we look forward to continuing our booking with her
May 16, 2024
Reply from Hays Travel - Katie Lyons
Hiya Amanda, aww thank you so much for your lovely review!! I can't wait to help you further on your amazing holiday!!!! Speak soon Katie
Messaged katie regarding a last minute…
Messaged katie regarding a last minute holiday everything was done within 30mins outstanding service highly recommend. Not many travel consultants would do this especially on a Saturday night
May 12, 2024
Reply from Hays Travel - Katie Lyons
Hiya Melanie, Thank you for your lovely review, it is very much appreciated. and so glad I got you all sorted and have an amazing time away. Katie
Amazing customer service
Amazing customer service. Couldn’t ask for better service . Katie was very accommodating and helped me with every aspect of my booking.
March 26, 2024
Reply from Hays Travel - Katie Lyons
Aww thank you Claire, Looking forward to getting your next adventures booked up for you. Speak soon Katie
Once again fantastic service from Katie…
Once again fantastic service from Katie Lyons 5 stars
March 6, 2024
Reply from Hays Travel - Katie Lyons
Thank you Margaret for your kind review. Hope you have an amazing get together when it comes. Speak soon Katie
Swift alternative plans
Great options offered when plan A failed fue to the strict timeline that the holiday start & stop had to follow.
Gret work, thank you Katie.
March 3, 2024
Reply from Hays Travel - Katie Lyons
Thank you so much for your kind review David, I am so happy I got your trip sort3ed and I am sure its going to be just lovely!! Speak soon Katie.
Prompt factual information matched to…
Prompt factual information matched to request this is 2nd time using Katie she is outstanding
March 4, 2024
Reply from Hays Travel - Katie Lyons
Thank you so much Ann, You are going to have a great holiday!! Speak soon Katie
Friendly, warm and very professional
Great service, very warm and friendly. The first option we went for changed. Katie then gave us other options which were all very good. We booked the one we wanted from the selection and are very pleased with the choice. Would highly recommend Katie to our family and friends.
March 2, 2024
Reply from Hays Travel - Katie Lyons
Thank you so much for your fab review, I am so glad I got you sorted and cant wait to hear all about. Thanks again Katie
Fabulous service from Katie
Fabulous service from Katie. Prompt friendly and informative. 5 stars
February 13, 2024
Reply from Hays Travel - Katie Lyons
Hi Lorraine, Aww thank you for your amazing review. It is so appreciated and wow your holiday is going to be AMAZING!!! Thanks again Katie
Fantastic Service!
Fantastic, hassle free service - booked my flights at a great price!
Definitely will use her services again!
January 23, 2024
Reply from Hays Travel - Katie Lyons
Thank you Mr Lyons, glad your all sorted for your business trip.
Speak soon
Katie
Positive experience
Katie was very helpful to find us a few options within the cities we had shortlisted and we managed to book a short break.
Service was very prompt and good communication.
January 9, 2024
Reply from Hays Travel - Katie Lyons
Hi, Thank you so much for the review, it is so appreciated. I cant wait to hear how your city break went, and to see the photo's!!
Speaks soon
Katie
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