Katie Lyons was fantastic yet again. She took on board and wasn’t phased by my very long list of requirements. She kept in touch regularly, sending several suggestions and options. I was very indeci... See more
Company replied
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Katie Lyons was fantastic yet again. She took on board and wasn’t phased by my very long list of requirements. She kept in touch regularly, sending several suggestions and options. I was very indeci... See more
Company replied
Always such a great experience booking with Katie Lyons. This is my 4th holiday booked with her and nothing is too much trouble even though I can be a bit indecisive. Thanks again for a smooth booking... See more
Katie was so helpful, nothing was too much trouble, and I had my holiday booked within hours of first contacting her, even with all the requirements one of the party needed due to being disabled. I'd... See more
Company replied
Excellent and very personal service. Katie is very knowledgeable, and responded fast to help make a decision on the holiday. She knew my budget and made suggestions based on this, which worked well.... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Katie Lyons, FK1, FALKIRK, United Kingdom
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Completely stress free experience. Nothing was too much bother, quick replies, questions all answered and plenty of choices given to our requirements.

Reply from Hays Travel - Katie Lyons
Katie was very professional and couldn’t do enough for me I was very impressed and will definitely book again .

Reply from Hays Travel - Katie Lyons
Amazing service from start to finish, Katie explained every stage of the booking and made the experience pain free
Can't wait for our trip and would use Katie again for all our bookings

Reply from Hays Travel - Katie Lyons
Katie was very approachable, friendly and prompt in her communication.

Reply from Hays Travel - Katie Lyons
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