Hays Travel - Katie Lyons Reviews 

29
TrustScore 4.5 out of 5

4.7

Personal Travel Consultant Katie Lyons, FK1 FALKIRK, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Katie Lyons was fantastic yet again. She took on board and wasn’t phased by my very long list of requirements. She kept in touch regularly, sending several suggestions and options. I was very indeci... See more

Company replied

Rated 5 out of 5 stars

Always such a great experience booking with Katie Lyons. This is my 4th holiday booked with her and nothing is too much trouble even though I can be a bit indecisive. Thanks again for a smooth booking... See more

Rated 5 out of 5 stars

Katie was so helpful, nothing was too much trouble, and I had my holiday booked within hours of first contacting her, even with all the requirements one of the party needed due to being disabled. I'd... See more

Company replied

Rated 5 out of 5 stars

Excellent and very personal service. Katie is very knowledgeable, and responded fast to help make a decision on the holiday. She knew my budget and made suggestions based on this, which worked well.... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Katie Lyons, FK1, FALKIRK, United Kingdom

  • 01324278584

4.7

Excellent

TrustScore 4.5 out of 5

29 reviews

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4.7

All reviews

(29)

123,986 reviews in the last 12 months

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Rated 5 out of 5 stars

Completely stress free experience

Completely stress free experience. Nothing was too much bother, quick replies, questions all answered and plenty of choices given to our requirements.

November 18, 2023
Hays Travel - Katie Lyons logo

Reply from Hays Travel - Katie Lyons

Aww thank you so much, so glad I got you all sorted and cant wait for the photos! Speak soon

Rated 5 out of 5 stars

Booking experience

Katie was very professional and couldn’t do enough for me I was very impressed and will definitely book again .

October 24, 2023
Hays Travel - Katie Lyons logo

Reply from Hays Travel - Katie Lyons

Thank you so much for your kind comment. I hope you all have a fantastic time and cant wait to hear all about it and see the photos.

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish, Katie explained every stage of the booking and made the experience pain free
Can't wait for our trip and would use Katie again for all our bookings

October 31, 2023
Hays Travel - Katie Lyons logo

Reply from Hays Travel - Katie Lyons

Aww thank you so much for your kind comments and I cant wait to help you plan more adventures!

Rated 5 out of 5 stars

Katie was very approachable

Katie was very approachable, friendly and prompt in her communication.

September 16, 2023
Hays Travel - Katie Lyons logo

Reply from Hays Travel - Katie Lyons

Aww thank you kindly for the review and so happy you had a wonderful time. Speak soon

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