Hays Travel - Kerry O’Connell Reviews 

14
TrustScore 4.5 out of 5

4.5

Personal Travel Consultant Kerry O’Connell, WF11 Knottingley, GB


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Rated 5 out of 5 stars

Absolutely fantastic customer service, as always! I would never use anybody else. They always go above and beyond to provide the special assistance my daughter and husband need, making everything as s... See more

Company replied

Rated 5 out of 5 stars

Kerry was really helpful, knowledgable and friendly. exactly what I needed as I was booking a cruise and have never been on one before. She went out of her way to help in every way she could! Would h... See more

Company replied

Rated 5 out of 5 stars

Great service from Kerry! Quick response to my query and she was really friendly and knowledgeable. Loved that she took time to look at different options so we got the location and amenities we want... See more

Company replied

Rated 5 out of 5 stars

Kerry was amazing answered any questions I had and was on with booking my holiday super speedy , would recommend. My second time booking with Kerry and both experiences have been great.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Kerry O’Connell, WF11, Knottingley, United Kingdom

  • 01977879604

4.5

Excellent

TrustScore 4.5 out of 5

14 reviews

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4.5

All reviews

(14)

122,875 reviews in the last 12 months

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Rated 5 out of 5 stars

Super helpful & knowledgable.

Kerry was really helpful, knowledgable and friendly. exactly what I needed as I was booking a cruise and have never been on one before. She went out of her way to help in every way she could! Would highly recommend!!

July 25, 2026
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Reply from Hays Travel - Kerry O’Connell

Thank you! I am so excited for you and your surprise!!!!! You will have an amazing time!

Rated 5 out of 5 stars

Absolutely fantastic customer service

Absolutely fantastic customer service, as always! I would never use anybody else. They always go above and beyond to provide the special assistance my daughter and husband need, making everything as smooth and stress-free as possible for our family. They also always manage to find us amazing last-minute holiday deals, which is an added bonus. If I could give more than five stars, I absolutely would. Highly recommended!

July 18, 2026
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Reply from Hays Travel - Kerry O’Connell

Thank you!! I am so glad we got you sorted and you are all going to go away and have an amazing family holiday! Enjoy!!

Rated 5 out of 5 stars

Second time using Kerry 5*

This is our second time using Kerry to book our holiday, she is amazing and nothing is too much, all oue questions were answered and weve chosen to recommend her too others and will use for our third holiday 😃

February 3, 2026
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Reply from Hays Travel - Kerry O’Connell

Thank you!! Have an absolutely amazing holiday!

Rated 5 out of 5 stars

Kerry was amazing answered any…

Kerry was amazing answered any questions I had and was on with booking my holiday super speedy , would recommend. My second time booking with Kerry and both experiences have been great.

January 8, 2026
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Reply from Hays Travel - Kerry O’Connell

Thank you for booking! You will have an amazing time on this holiday!

Rated 5 out of 5 stars

Friendly and knowledgeable, can be trusted to do her best for you

Great service from Kerry! Quick response to my query and she was really friendly and knowledgeable. Loved that she took time to look at different options so we got the location and amenities we wanted at a great price.

Not the first time I've booked with Kerry and always have a top notch experience..would highly recommend. Won't book with anyone else now!

January 8, 2025
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Reply from Hays Travel - Kerry O’Connell

Thank you Jude! I hope you have an amazing relaxation in the sunshine and I can’t wait for you to send me the pictures of you being really brave at the waterpark!! Have a fab time!

Rated 5 out of 5 stars

Everything was amazing

Everything was amazing, whole process was easy and had plenty of information and kerry was great sorting it all out for me. Thanks

December 31, 2024
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Reply from Hays Travel - Kerry O’Connell

Thanks Chris! I hope you have a fantastic time introducing your family and friends to cruises now you’ve been bitten by the bug!! Have an amazing time!

Rated 5 out of 5 stars

I have received amazing service .My…

I have received amazing service .My Hays representatives knowledge was amazing .Great bubbly personality and easy to chat too.

September 11, 2024
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Reply from Hays Travel - Kerry O’Connell

Thank you so much for your kind words! I’m so glad you had a positive experience and appreciate you taking the time to share your feedback. You will have an amazing time at DLP and many more trips!

Rated 5 out of 5 stars

A1 service

Great explanation and knowledge of my booking. Helpful, polite and went above snd beyond.

March 22, 2024
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Reply from Hays Travel - Kerry O’Connell

Thanks Shreen - you are all going to have a fantastic first step into cruising!! Have a great time!

Rated 5 out of 5 stars

Kerry O’Connell of Hays Travel Makes Mediterranean Dreams Come True”

I recently had the pleasure of planning my next holiday with Kerry O’Connell from Hays Travel, and I couldn't be happier with the exceptional service provided. From the very beginning, Kerry demonstrated a deep understanding of my travel preferences and went above and beyond to find me a spectacular Mediterranean cruise that perfectly suited my desires and budget.

Kerry's dedication to securing the best deal was evident as she meticulously searched for offers that provided great value without compromising on quality. Her expertise in the travel industry shone through as she navigated through various options, ultimately presenting me with a fantastic cruise package at a price that was simply unbeatable.

What truly sets Kerry apart is her tireless commitment to customer satisfaction. Throughout the booking process and even after, she was always available to answer any questions and address any concerns I had, ensuring that everything was perfectly aligned with my expectations. Her attention to detail and proactive approach in handling all aspects of my travel arrangements made the entire experience stress-free and enjoyable.

Thanks to Kerry, my Mediterranean cruise will be an unforgettable adventure. Her professionalism, passion, and dedication to her clients are commendable. I am thoroughly impressed with the quality of service provided by Kerry O’Connell and Hays Travel. I wholeheartedly recommend Kerry to anyone looking for a personalized and hassle-free travel experience. She truly goes the extra mile to make sure her clients are not just satisfied, but delighted.

Thank you, Kerry, for making my travel dreams come true with such grace and professionalism. I look forward to planning my next adventure with you!

February 25, 2024
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Reply from Hays Travel - Kerry O’Connell

Michael, thank you so much for the review! It was an absolute pleasure to find you the perfect cruise - a couple of bumps in the road with flights ended up landing us on the perfect choice! I hope you have an absolutely amazing time!!

Rated 5 out of 5 stars

Kerry was fantastic at finding just the…

Kerry was fantastic at finding just the right holiday for me and my fiancé, we had specific demands and she met them all 😊

February 13, 2024
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Reply from Hays Travel - Kerry O’Connell

Thank you Kirstie - I hope you both have an absolutely fabulous time - I am very jealous of your private plunge pool!

Rated 5 out of 5 stars

Kerry was very helpful and full of…

Kerry was very helpful and full of information. Nothing was a bother to her, and she was able to answer all my questions.

January 18, 2024
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Reply from Hays Travel - Kerry O’Connell

Thank you for your review Orla! I hope you have a magical time!

Rated 5 out of 5 stars

Well done Kerry OConnell

I contacted Kerry OConnell to enquire about a holiday, from the beginning she was very helpful, as we have to fly from Portugal to the UK before flying to our destination, she found us the perfect holiday which tied in perfectly with our flights to and from Portugal. We're now looking forward to our upcoming holiday in June.

February 5, 2024
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Reply from Hays Travel - Kerry O’Connell

Ann - thank you for the review! I am so glad we managed to find you a holiday that was the right fit with your flights and will be a great holiday for you! Have a fantastic time!

Rated 5 out of 5 stars

Faultless service.

Kerry was extremely helpful, answering all our question and dealing with the many changes from dates to flight times.
Nothing was too much trouble.
Excellent service.

January 18, 2024
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Reply from Hays Travel - Kerry O’Connell

Thank You Rachel. Hope you all have an absolutely magical time!

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