Laura from Hays travel was extremely helpful and friendly, made booking my holiday very easy and stress free
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Helpful, friendly, quick response. Laura always provides a great service & goes the extra mile to provide useful helpful info eg. Canada.. where to get vaccine near hotel & who to contact for further... See more
Laura has been brilliant and so patient with us! We started this booking last year and held off for a bit, our messages are replied to so quick and she’s answered every question/dealt with with any qu... See more
Very quick to respond to my comment on Facebook and then once everything was confirmed, dates etc. The booking if our weekend away was very quick with no issues and all confirmations received promptl... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Laura Schmitt, WN7, Leigh, United Kingdom
- 01942 414774
4.8
Excellent
98 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful, efficient, understands needs of specific requests
Helpful, friendly, quick response. Laura always provides a great service & goes the extra mile to provide useful helpful info eg. Canada.. where to get vaccine near hotel & who to contact for further info whilst abroad etc. She always provided a few options allowing us decide what suits best & no pressure selling. Thanks for an excellent service
June 1, 2023
Laura was great
Laura was great. Very knowledgeable helped find the perfect cruise for us. Answered any questions quickly. Will be using Laura from now on.
May 25, 2023
Very pleased with Laura
Very pleased with Laura, who listened to my requirements closely and booked our cruise without any issues
May 9, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.