Lisa was extremely helpful and efficient. Booking our girls weekend away was very slick. I will be recommending Hayes and most will definitely be using their services in future! Thank you!
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Lisa was amazing! She is so professional went above board to help me and make my booking hassle free and going that extra mile to make our holiday the best experience. She is a asboulute credit to you... See more
Very helpful travel agent and was able to answer all questions I had to get me the best deal and exactly what I wanted. Very smooth and easy booking process with great communication throughout. A... See more
I have booked several times with Lisa at Hays Travel … she has always been extremely helpful and swiftly responds to any queries and concerns. Always with complete professionalism.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Lisa Hosick, BT9, Belfast, United Kingdom
- 0289 2290218
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Quick response with detailed information
Lisa was so quick in her responses to my queries, detailed information, very pleasant and came across as a lovely person, great service, Thank you Lisa.
Lisa done everything went step by step…
Lisa done everything went step by step as on what to do, an how to pay, no question was to stupid as this is my first holiday with my children, so I don't know what to expect etc, lisa went through everything an even checked us in. Thankyou Lisa x
Brilliant service
Another first class service!! This is the 3rd holiday I have booked through Lisa and cannot fault the service I have received each time. Seamless from start to finish each time and always the best value for money. Nothing is every to much trouble and always there to answer any questions I have. Thank you so much again!!
Brilliant service lisa went above and…
Brilliant service lisa went above and beyond to help me find the right holiday x
Lisa has been very helpful
Lisa has been very helpful. She got back to us quickly and listen to (and met) our requirments. All has been so far so good.
Lisa Hosick is amazing!
Lisa is amazing! Smooth experience exactly what a customer wants. Nothing a hassle. Knowledge and guidance throughout. Great girl and such an asset to the company. The experience was so easy I actually booked 2 x holidays and have another 2 x selected to book whoo hoo
Lisa is just superb
Lisa is just superb , nothing to much trouble to get you exactly the holiday you want … thank you so much
Lisa Hosick
Lisa Hosick , was fantastic. Found me a great deal for this year and I have just another holiday with her fir next year
Brilliant informative & provided all…
Brilliant informative & provided all the details I required
Excellent service!
Excellent service!! Explain what I needed and Lisa came back with an amazing deal, everything we were looking for. Would highly recommend to everyone!!
Thank you 😊
Agent very helpful and informative
Agent very helpful and informative. Always willing to answer ant questions
Excellent service and prompt…
Excellent service and prompt responses...will definitely use again for future holidays 😁
Lisa is a star
Lisa was great with the information and getting me quotes for extras within my package
Lisa was great
Lisa was great. Always quick to answer any questions I had. I felt was so much quicker and straightforward rather than in shop.
Great service and customer friendly and…
Great service and customer friendly and very helpful
Definitely the way to go...
Booking a holiday threw Lisa was easy and she kept me up to date with everything that had changed and when my documents were being sent threw, this is my first time booking a holiday thus way and will definitely be doing it again so much less hassle. I would definitely recommend 😊
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