Lisa was extremely helpful and efficient. Booking our girls weekend away was very slick. I will be recommending Hayes and most will definitely be using their services in future! Thank you!
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Lisa was amazing! She is so professional went above board to help me and make my booking hassle free and going that extra mile to make our holiday the best experience. She is a asboulute credit to you... See more
Very helpful travel agent and was able to answer all questions I had to get me the best deal and exactly what I wanted. Very smooth and easy booking process with great communication throughout. A... See more
I have booked several times with Lisa at Hays Travel … she has always been extremely helpful and swiftly responds to any queries and concerns. Always with complete professionalism.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Lisa Hosick, BT9, Belfast, United Kingdom
- 0289 2290218
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Lisa was very very helpful
Lisa was very very helpful, made everything very easy and found us the best price!
Lisa - the dream maker
Lisa is amazing, the booking process was so easy and everything was explained and any queries I had were answered straight away ☺️ from enquiry to booking confirmation Lisa was friendly, quick and as with any bookings I've made through her the service provided is exceptional!!
Everything was done with easy
I have never felt more at ease booking…
I have never felt more at ease booking a trip as I did booking with Lisa! Had my trip booked within 10mins and documents all sent through straight away! Highly recommend
Lisa is amazing and such a great help!!
Perfect
Fast, easy, all information needed given, fast replies & Lisa is just a lovely person
Very fast and friendly service
Very fast and friendly service. Holiday was booked in no time with no hassle and dramas. I would highly recommend Lisa to get your future holidays booked.
Lisa was an absolute pleasure to book…
Lisa was an absolute pleasure to book with so helpful throughout the whole process.
Lisa was amazing help
Amazing customer service from Lisa
Amazing customer service from Lisa, would deffo use again -easy booking , straight forward link for deposits and all holiday info to email straight away . Highly recommend !!!
Great customer service .
Fast efficient service
Great Consultant 😀
I have booked a few holidays with Lisa and have always found her to be extremely helpful.. All our holidays have been fantastic..
My family & I all use Lisa she is fantastic few messages &…
Lisa is fantastic few messages & holiday booked. Highly recommend.
Above and beyond customer care.
I had seen the holiday details on the Facebook page and sent Lisa a message who replied and said she was on her day off and not in the office but how could she help. I immediately said it would wait until Monday and apologised as the holiday details were for 7 days and I wanted to price 14 days. Long story short Lisa couldn't have been more helpful and we got our holiday booked for the two weeks and all on her day off !! Absolutely fantastic customer care 100%
Lisa was very friendly
Lisa was very friendly. She made booking the holiday really easy and quick.
Best girl for the job.
Lisa was amazing from the get go, she offered me so much advice and is always there to answer any questions or queries I have which has made booking this holiday so much easier. We can't wait for our trip to disneyland.
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