This holiday booking was made so easy for us, with the help & advice from Lisa Madley who we booked with on previous occasions & won’t hesitate to use next time & would recommend to family/ frien... See more
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Lisa is a very knowledgeable lady, really helpful polite and quick to respond.
Always go above and beyond to find something that I want. Quick at responding. Nothing too much trouble. Excellent service from Lisa
Company replied
5 stars as always ✨️ I've booked with Hays for a few years now and as always Lisa sorts everything for me, so helpful and professional. Thank you Lisa xx
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Lisa Madley, HU7, Hull, United Kingdom
- 1482693760
4.8
Excellent
62 reviews
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Lisa is a very knowledgeable lady
Lisa is a very knowledgeable lady, really helpful polite and quick to respond.
August 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Lisa Madley
Thank you for the lovely comments and always booking with me :)
5 stars as always ✨️ I've booked with…
5 stars as always ✨️ I've booked with Hays for a few years now and as always Lisa sorts everything for me, so helpful and professional. Thank you Lisa xx
June 4, 2026
Reply from Hays Travel - Lisa Madley
Thank you so much for the lovely feedback, the support and booking with me again its much appreciated! x
use Lisa all the time .Lisa deals with…
use Lisa all the time .Lisa deals with everything efficiently from. start to finish
wouldn't use anyone else
May 30, 2026
Reply from Hays Travel - Lisa Madley
Thank you so much for always booking with me and the lovely comments :) x
Always go above and beyond to find…
Always go above and beyond to find something that I want. Quick at responding. Nothing too much trouble. Excellent service from Lisa
April 30, 2026
Reply from Hays Travel - Lisa Madley
Thanks so much Wendy for the lovely comments and booking with me :) x
Reply from Hays Travel - Lisa Madley
Thank you for the kind comments Brian and for booking with me again. Always a pleasure :)
Always book through Lisa she goes above…
Always book through Lisa she goes above and beyond to find me the right package , very professional and reliable takes the stress out of booking holidays
April 11, 2026
Reply from Hays Travel - Lisa Madley
Thank you for the lovely feedback and booking with me :) x
Always 5⭐️…
Lisa is always professional and always goes out of her way to find the best deal for me. Nothing is ever too much trouble. I will never book with anyone else.
April 9, 2026
Reply from Hays Travel - Lisa Madley
Thank you so much for the lovely comments and always booking with me xxx
Reply from Hays Travel - Lisa Madley
Thank you so much :) xx
Great as always nothing too much for…
Great as always nothing too much for her sorted holiday out straight away with no fuss
February 17, 2026
Reply from Hays Travel - Lisa Madley
Thank you for booking again with me Linda and the lovely review x
The customer service was brilliant and…
The customer service was brilliant and she was very understanding. I would recommend her to my friends
February 13, 2026
Reply from Hays Travel - Lisa Madley
Thank you for booking with me and the lovely comments x
Reply from Hays Travel - Lisa Madley
Thank you & thank you for always booking with me :) x
Lisa is fantastic at her job and makes…
Lisa is fantastic at her job and makes everything easy for the customer.
Have used Lisa for a number of years now and would and do recommend to family and friend.
Thanks again
August 27, 2025
Reply from Hays Travel - Lisa Madley
Thank you so much for booking again with me and for the lovely feedback and recommending me :)
Menorca holiday
Third booking with lisa shes brilliant. Goes above and beyond to help i will always do my bookings through lisa now.
July 20, 2025
Reply from Hays Travel - Lisa Madley
Thank you for the lovely comments x
Lisa Madley
Lisa always goes out of her way to provide a great service/experience even out of hours....fantastic
July 4, 2025
Reply from Hays Travel - Lisa Madley
Thank you so much for the lovely comments :)
Easy experience
Lisa was accommodating looked at multiple places and prices to get us the right holiday we was looking for it took the stress out of the process
June 20, 2025
Reply from Hays Travel - Lisa Madley
Thank you for booking with me and the lovely feedback :)
Reply from Hays Travel - Lisa Madley
Thank you for the lovely comments and for booking with me again :) x
Very patient and understanding
Very patient and understanding, providing useful information throughout.
May 25, 2025
Reply from Hays Travel - Lisa Madley
Thank you so much for the kind feedback and booking with me again :)
Lisa was amazing booking my holiday she…
Lisa was amazing booking my holiday she was thorough and very pleasant ,
Kind Regards
May 6, 2025
Reply from Hays Travel - Lisa Madley
Thank you for the lovely comments Carole & thank you for booking with me :) x
5 stars Lisa was great and efficient…
5 stars Lisa was great and efficient thank you for making booking our holiday stress free
March 22, 2025
Reply from Hays Travel - Lisa Madley
Thank you for booking with me and for the lovely comments :) x
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