Hays Travel - Lisa Madley Reviews 

63
TrustScore 5 out of 5

4.8

Personal Travel Consultant Lisa Madley, HU7 Hull, GB


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Rated 5 out of 5 stars

This holiday booking was made so easy for us, with the help & advice from Lisa Madley who we booked with on previous occasions & won’t hesitate to use next time & would recommend to family/ frien... See more

Company replied

Rated 5 out of 5 stars

Lisa is a very knowledgeable lady, really helpful polite and quick to respond.

Company replied

Rated 5 out of 5 stars

Always go above and beyond to find something that I want. Quick at responding. Nothing too much trouble. Excellent service from Lisa

Company replied

Rated 5 out of 5 stars

5 stars as always ✨️ I've booked with Hays for a few years now and as always Lisa sorts everything for me, so helpful and professional. Thank you Lisa xx

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Lisa Madley, HU7, Hull, United Kingdom

  • 1482693760

4.8

Excellent

TrustScore 5 out of 5

63 reviews

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4.8

All reviews

(63)

118,436 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing at what she does.

Great to talk to, easy to sort out made it feel all relaxed no stress at all.

February 13, 2025
Hays Travel - Lisa Madley logo

Reply from Hays Travel - Lisa Madley

Thank you so much the lovely comments and for booking with me x

Rated 5 out of 5 stars

Lisa is patient and very helpful

Lisa is patient and very helpful, she is also very knowledgeable I would highly recommend and wouldn't book with anyone else

December 16, 2024
Hays Travel - Lisa Madley logo

Reply from Hays Travel - Lisa Madley

Thank you so much for booking with me again and for the lovely comments :) x

Rated 5 out of 5 stars

Great service

Great service, got flight times that suits us, went through everything with me. Lisa was very helpful 😊

June 29, 2024
Hays Travel - Lisa Madley logo

Reply from Hays Travel - Lisa Madley

Thank you for booking with me and for the lovely comments x

Rated 5 out of 5 stars

No problems whatsoever

No problems whatsoever, Lisa was brilliant and dealt with my booking super efficiently.

April 4, 2024
Hays Travel - Lisa Madley logo

Reply from Hays Travel - Lisa Madley

Thank you for the lovely comments and booking with me :) x

Rated 5 out of 5 stars

This holiday booking was made so easy…

This holiday booking was made so easy for us, with the
help & advice from Lisa Madley who we booked with on previous occasions & won’t hesitate to use next time & would recommend to family/ friends
Lisa always reply’s to our e-Mail questions very quickly.

April 4, 2024
Hays Travel - Lisa Madley logo

Reply from Hays Travel - Lisa Madley

Thank you so much for booking with me again and for the lovely comments :) x

Rated 5 out of 5 stars

Lisa found a far better hotel then what…

Lisa found a far better hotel then what I originally wanted for the same price. Very happy with my booking

February 2, 2024
Hays Travel - Lisa Madley logo

Reply from Hays Travel - Lisa Madley

Thank you so much for the great feedback and for booking with me :)

Rated 5 out of 5 stars

Excellent Service

Lisa was fantastic. Professional,polite and she worked hard to get me the best deal.This is the second time I have used Lisa to book our family holiday and will definately be using her again.

Thank you

January 4, 2024
Hays Travel - Lisa Madley logo

Reply from Hays Travel - Lisa Madley

Thank you for your kind comments Kirsty and thank you for booking with me again xx

Rated 5 out of 5 stars

Great Service

Quick easy service, details given to Lisa and all booked in no time at all.

August 16, 2023
Hays Travel - Lisa Madley logo

Reply from Hays Travel - Lisa Madley

Thank you so much and thank you for booking with me x

Rated 5 out of 5 stars

We told Lisa exactly what we were…

We told Lisa exactly what we were looking for , when , and where and she found it and sorted everything taking away all the stress and hassle of booking a holiday even down to booking the seats in the plane , fantastic service from Lisa .

July 23, 2023
Hays Travel - Lisa Madley logo

Reply from Hays Travel - Lisa Madley

Thank you so much for the kind words and always booking with me x

Rated 5 out of 5 stars

Lisa was very helpful and friendly

Lisa was very helpful and friendly. I will definitely contact again for next holiday.

July 10, 2023
Hays Travel - Lisa Madley logo

Reply from Hays Travel - Lisa Madley

Thank you so much for the lovely comments and booking with me x

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Lisa went out of her way to ensure we found the perfect family holiday for us 😊

June 16, 2023
Hays Travel - Lisa Madley logo

Reply from Hays Travel - Lisa Madley

Thank you so much for these comments and booking with me x

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