This holiday booking was made so easy for us, with the help & advice from Lisa Madley who we booked with on previous occasions & won’t hesitate to use next time & would recommend to family/ frien... See more
Company replied
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This holiday booking was made so easy for us, with the help & advice from Lisa Madley who we booked with on previous occasions & won’t hesitate to use next time & would recommend to family/ frien... See more
Company replied
Lisa is a very knowledgeable lady, really helpful polite and quick to respond.
Company replied
Always go above and beyond to find something that I want. Quick at responding. Nothing too much trouble. Excellent service from Lisa
Company replied
5 stars as always ✨️ I've booked with Hays for a few years now and as always Lisa sorts everything for me, so helpful and professional. Thank you Lisa xx
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Lisa Madley, HU7, Hull, United Kingdom
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Lisa was amazing booking our holiday, she listened to everything we wanted 😊. Highly recommended.

Reply from Hays Travel - Lisa Madley
Great to talk to, easy to sort out made it feel all relaxed no stress at all.

Reply from Hays Travel - Lisa Madley
Lisa is patient and very helpful, she is also very knowledgeable I would highly recommend and wouldn't book with anyone else

Reply from Hays Travel - Lisa Madley
Lisa got us a great deal and was very friendly and efficient. Would highly recommend

Reply from Hays Travel - Lisa Madley
Found what I wanted straight away in my price bracket well done Lisa

Reply from Hays Travel - Lisa Madley
Great service, got flight times that suits us, went through everything with me. Lisa was very helpful 😊

Reply from Hays Travel - Lisa Madley
No problems whatsoever, Lisa was brilliant and dealt with my booking super efficiently.

Reply from Hays Travel - Lisa Madley
This holiday booking was made so easy for us, with the
help & advice from Lisa Madley who we booked with on previous occasions & won’t hesitate to use next time & would recommend to family/ friends
Lisa always reply’s to our e-Mail questions very quickly.

Reply from Hays Travel - Lisa Madley
Lisa found a far better hotel then what I originally wanted for the same price. Very happy with my booking

Reply from Hays Travel - Lisa Madley
Lisa was fantastic. Professional,polite and she worked hard to get me the best deal.This is the second time I have used Lisa to book our family holiday and will definately be using her again.
Thank you

Reply from Hays Travel - Lisa Madley
Quick easy service, details given to Lisa and all booked in no time at all.

Reply from Hays Travel - Lisa Madley
We told Lisa exactly what we were looking for , when , and where and she found it and sorted everything taking away all the stress and hassle of booking a holiday even down to booking the seats in the plane , fantastic service from Lisa .

Reply from Hays Travel - Lisa Madley
Lisa was very helpful and friendly. I will definitely contact again for next holiday.

Reply from Hays Travel - Lisa Madley
Excellent customer service. Lisa went out of her way to ensure we found the perfect family holiday for us 😊

Reply from Hays Travel - Lisa Madley
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