Second time booking with Lucianne and such a stress free experience. She is always my go to when booking a holiday or .. thanks again for helping us book our family get away.. Disney Paris here we com... See more
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Switch locationPersonal Travel Consultant Lucianne Cook, PR7 3TR Chorley, NW (England), GB
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I used Lucianne to book our holiday last year, so this year it was a no brainier who we would go through: She makes booking a holiday easy and stress free. She understands what you and after for you... See more
Lucianne was amazing. This will be our first abroad holiday with our grandchildren ages 2 and 3. Lucianne searched for various types of accommodation in the destinations we chose including all inclusi... See more
Company replied
Excellent from start to finish. Lucianne took the time to find out about what we wanted our family holiday to look like then gave us excellent recommendations based on that. She even found us a g... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Lucianne Cook, PR7 3TR, Chorley, NW (England), United Kingdom
- 01257698045
4.4
Excellent
15 reviews
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Second time booking with Lucianne..
Second time booking with Lucianne and such a stress free experience. She is always my go to when booking a holiday or .. thanks again for helping us book our family get away.. Disney Paris here we come 🥰xx
June 14, 2026
Very knowledgeable and willing to…
Very knowledgeable and willing to explore options and alternatives to give us the best experience and price.
April 13, 2026
Excellent service
Lucianne was so helpful and patient with the changes we kept having to make and managed to find the perfect flights, airport and hotel. Thank you Lucianne
April 23, 2026
The only person you need to sort your holiday!
I used Lucianne to book our holiday last year, so this year it was a no brainier who we would go through:
She makes booking a holiday easy and stress free. She understands what you and after for your holiday and ensures it all run as smoothly as possible from start to finish.
February 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fantastic!
Highly recommend - Lucianne was extremely friendly, helpful, informative and efficient! A pleasure to book with all round - thanks Lucianne!
October 23, 2025
Reply from Hays Travel - Lucianne Cook
No problem at all, glad to help plan your first cruise! - Lucianne
Such lovely service
Lucianne was so patient. Every detail was covered, every ‘want’ of ours looked at and nothing was judged.
Every hotel and destination she found, we loved even if it didn’t quite make the cut. It took a while but we got there in the end and even booking was easy. Thank you!
September 17, 2025
Reply from Hays Travel - Lucianne Cook
Thanks for your lovely review Hannah. It was a pleasure to help you get something booked - Lucianne
Our second booking with Lucianne
Our second booking with Lucianne, she took our new request and completed a thorough search of all inclusive holidays that had access to a golf course which was a nice to have, she found something spot on and we booked a holiday with everything we wanted, including the nice to haves.
July 23, 2025
Reply from Hays Travel - Lucianne Cook
So glad we got you something that ticked all the boxes. Not long to go! Thanks so much for booking - Lucianne
Lucianne was amazing
Lucianne was amazing. This will be our first abroad holiday with our grandchildren ages 2 and 3. Lucianne searched for various types of accommodation in the destinations we chose including all inclusive and villas. She checked out car and car seat hire and is even going to arrange airport parking. Her travel knowledge was excellent and she was even able to advise the best seats to pick on the plane for children. We would highly recommend using an independent travel consultant like Lucianne.
May 29, 2025
Reply from Hays Travel - Lucianne Cook
Thanks so much for the great review Chris! Glad to have helped. - Lucianne
Great advice and great service
Great advice and great service, really excited for my holiday. Would book with Lucianne again.
April 23, 2025
Reply from Hays Travel - Lucianne Cook
Thanks so much for the review Jill. Thank you for letting me plan your holiday! - Lucianne
Excellent from start to finish.
Excellent from start to finish.
Lucianne took the time to find out about what we wanted our family holiday to look like then gave us excellent recommendations based on that. She even found us a great deal in a lovely swim up room!
We are so excited for our holiday!!
March 22, 2025
Reply from Hays Travel - Lucianne Cook
Thank you so much for the fabulous review. I hope you have the best time! - Lucianne
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