Hays Travel - Maghull Reviews 895

TrustScore 5 out of 5

4.9

5 Central Square, L31 0AE Maghull, GB


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Rated 5 out of 5 stars

We always use hays travel maghull the girls are always helpful and friendly and you never feel rushed while deciding dates accommodation etc., booked just within the past week all made easy paper work... See more

Company replied

Rated 5 out of 5 stars

O my word the girls in Maghull Hays Travel were so friendly and helpful made booking a holiday so easy they do everything for you. A special shout out to Laura Rebecca and Jessica from the first chat... See more

Company replied

Rated 5 out of 5 stars

Big thank you to Jessica in Maghull branch and to Michael who assisted when she wasn’t there. Jessica worked so hard to find our perfect getaway next January and all her hard work is much appreciated.... See more

Company replied

Rated 5 out of 5 stars

Definitely 5 stars. Excellent service in Maghull Branch staff always friendly polite and welcoming. Booked several holidays at this branch which I may add is spotless and well stocked with brochures.... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 5 Central Square, L31 0AE, Maghull, United Kingdom

  • 01515 202090

4.9

Excellent

TrustScore 5 out of 5

895 reviews

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4.9

All reviews

(895)

116,676 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff, nothing is too much trouble we always choose maghull branch all staff always smiling and helpful and michael always gets us a lovely holiday and has a lot of knowledge, thanks michael

June 23, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Hi,

Thank you for your wonderful feedback! We are so pleased to hear that our team made your booking experience excellent and that you always find a lovely holiday with us. We appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

So helpful and informative

So helpful and informative. Spent the time to sit with us to book our family package holiday. Thank you Laura and the team

June 29, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Hi,

Thank you for your wonderful feedback! We are so pleased we could help you book your family package holiday and appreciate you taking the time to share your positive experience.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Booked our holiday over the phone in a…

Booked our holiday over the phone in a couple of minutes, experience was excellent.

June 29, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Hi Malcolm,

We're so pleased to hear that your booking experience was excellent and that we could get your holiday arranged so quickly for you. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Mrs Cushion, thank you so much for your lovely review. It is much appreciated and we are so glad Emma could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Professional helpful staff

Professional, polite friendly & helpful

June 24, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Morning, thank you so much for your lovely review. It is much appreciated and we are so glad Laura could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Morning Paul, thank you so much for your lovely review. It is much appreciated and I am so glad Jess could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Helpful staff as always

Helpful staff as always. Thank you to Emma for guiding us through our booking.

June 19, 2026
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Reply from Hays Travel - Maghull

Hi Chris, Thank you so much for your kind comments...

Rated 5 out of 5 stars

O my word the girls in Maghull Hays…

O my word the girls in Maghull Hays Travel were so friendly and helpful made booking a holiday so easy they do everything for you. A special shout out to Laura Rebecca and Jessica from the first chat with Laura explaining what holiday and price I was after, she got back to me same day with a holiday. Then finally booking it with Jessica, who matched the price on line. Five stars from us girls thank you 🤩

June 20, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Hi Denise, Thank you so much for the wonderful comments :)

Rated 5 out of 5 stars

Great service

Great service, and very patient.

June 17, 2026
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Reply from Hays Travel - Maghull

Good Morning Mr Seerey, thank you so much for your lovely review. We are so glad Laura could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

The assistant was amazing got…

The assistant was amazing got everything I needed

June 19, 2026
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Reply from Hays Travel - Maghull

Good Afternoon Miss Howey,

We are so happy Rachel could help you. Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Amelia was superb

Amelia was superb, she listened and came up with what we hope will be a well earned break - she is a credit to the Maghull branch and we will be back to book our next break when we get back.

June 19, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Mr Standland,

We are so happy to hear we could help you plan such a well-deserved break! We appreciate your kind words and look forward to assisting you again.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The speed and service

The speed and service

June 19, 2026
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Reply from Hays Travel - Maghull

Good Afternoon Mr Benton,

Thank you so much for your lovely review. We are so glad Jess could get your holiday booked.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very helpful and obliging.

Very helpful and obliging.

June 10, 2026
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Reply from Hays Travel - Maghull

Good Morning Valerie, thank you so much for your lovely review. We are so glad Jess could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Laura was brilliant so helpful would go…

Laura was brilliant so helpful would go back book a joliday again she new her job

June 17, 2026
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Reply from Hays Travel - Maghull

Good Afternoon Linda,

We truly appreciate your kind words. We are so glad we could assist you and look forward to helping again.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Take out the stress of booking online yourselves use hays travel stress free

We always use hays travel maghull the girls are always helpful and friendly and you never feel rushed while deciding dates accommodation etc., booked just within the past week all made easy paper work and boarding passes produced without any issues. Now looking forward to our holiday in Greece 🇬🇷

June 5, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Dear Patricia Balshaw,

We are so pleased to hear about your positive experience with us. It's wonderful that our team made your booking easy and stress-free. We hope you have a fantastic holiday in Greece!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Friendly helpful staff who were very…

Friendly helpful staff who were very thorough in searching for exactly what we wanted.

June 1, 2026
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Reply from Hays Travel - Maghull

Hi Linda,

We are so pleased our team provided such thorough and friendly service. Thank you for your kind words!

Kind Regards
Hays Travel

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