Hays Travel - Maghull Reviews 

936
TrustScore 5 out of 5

4.9

5 Central Square, L31 0AE Maghull, GB


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Rated 5 out of 5 stars

Michael is a great asset to your business he will try very hard to get you exactly the holiday deal that suits you best. Also he likes feed back and any information about the holiday that he mentally... See more

Company replied

Rated 5 out of 5 stars

Amelia at Maghull Hays Travel was very patient and helpful searching for the holiday we wanted. And getting the best flights and price. Big thanks 😊 As always Maghull Hays Travel excellent print... See more

Company replied

Rated 5 out of 5 stars

Orders some Currency for trip to Colombia. I got confused about the exchange rate when I got my money. Later that day I spoke to the cashier over the phone, she was very helpful and polite and exp... See more

Company replied

Rated 5 out of 5 stars

We always use hays travel maghull the girls are always helpful and friendly and you never feel rushed while deciding dates accommodation etc., booked just within the past week all made easy paper work... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 5 Central Square, L31 0AE, Maghull, United Kingdom

  • 01515 202090

4.9

Excellent

TrustScore 5 out of 5

936 reviews

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4.9

All reviews

(936)

121,341 reviews in the last 12 months

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Rated 5 out of 5 stars

Dream team

Dream team, first holiday is ages, can't wait

August 5, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Gary,

It's wonderful to hear how excited you are for your upcoming holiday! We are thrilled to have helped you plan this special trip. We hope you have an absolutely fantastic time.

Kind Regards
Hays Travel Hastings

Rated 5 out of 5 stars

As usual everything was done in an…

As usual everything was done in an efficient and cheerful way

August 11, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Edward, thank you so much for your lovely review. It is much appreciated and I am so glad I could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Emma in Maghull got us the perfrct…

Emma in Maghull got us the perfrct Holiday and did all the leg work brilliant service

August 10, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Hi,

Thank you for your wonderful review! We are so pleased to hear that our team member provided such brilliant service and found you the perfect holiday. We truly appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

All The staff the atmosphere in the…

All The staff the atmosphere in the shop were amazing maghull store

August 9, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Hi,

Thank you for your fantastic review! We are so pleased to hear that you found the staff and atmosphere at our Maghull store to be amazing. We truly appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Hays Travel Maghull

Rachel was very helpful and professional always smiling and reassuring .The shop in Maghull has a pleasant atmosphere would recommend to friends and family.

August 9, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Hi,

Thank you for your wonderful feedback! We are so pleased to hear that our team member was helpful and professional, and that you enjoyed the atmosphere in our shop. We appreciate your kind recommendation.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The staff are willing to help.

Professional, friendly,knowledgeable and helpful staff member. Happy to help you find your perfect holiday.

July 24, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Hi,

Thank you for your wonderful feedback! We are so pleased to hear that our staff are professional, friendly, knowledgeable, and helpful in finding your perfect holiday.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Amelia at Maghull Hays Travel was very…

Amelia at Maghull Hays Travel was very patient and helpful searching for the holiday we wanted. And getting the best flights and price.
Big thanks 😊
As always Maghull Hays Travel excellent printing everything and getting the best deal for you.

August 6, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Hi,

Thank you so much for your wonderful feedback! We are so pleased to hear that our team was patient and helpful in finding you the perfect holiday with the best flights and price. We truly appreciate your continued loyalty.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Staff were very helpful and patient

Staff were very helpful and patient
She went above and beyond
The human touch 🙏🏻

August 4, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Morning Andrea, thank you so much for your lovely review. It is much appreciated and we are so glad Jess could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

We dealt with Jessica and she was so…

We dealt with Jessica and she was so very helpful indeed when we booked a cruise.
We will certainly book with you again.
Thank you Jessica
Cheers
Ally & Gra xx

July 29, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Morning Graham, thank you so much for your lovely review. It is much appreciated and we are so glad Jess could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Everyone at the Maghull branch goes…

Everyone at the Maghull branch goes above and beyond. I really tested their knowledge about Swiss trains and I think they’re all experts on it now. Excellent service

August 4, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Mr Cartwright, thank you so much for your lovely review. It is much appreciated and we are so glad Laura could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Staff very helpful and informative with…

Staff very helpful and informative with first hand knowledge of destination. Easy to book and look at options for flights etc. Good deal and happy with final choice.

July 26, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Nicky, thank you so much for your lovely review. It is much appreciated and we are so glad Laura could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Great travel agent

The staff are always very friendly and willing to help with any questions you may have, their expertise are always appreciated. I would recommend Heys Travel in Maghull 100%. Thank you.

August 3, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Hi,

Thank you for your wonderful 5-star review! We are so pleased to hear that our team's friendliness and expertise are consistently appreciated. We truly value your recommendation.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Service above and beyond.

Orders some Currency for trip to Colombia. I got confused about the exchange rate when I got my money.
Later that day I spoke to the cashier over the phone, she was very helpful and polite and explained everything clearly. I then understood everything.
Later that day that cashier rang me back saying she had investigated my concerns, and due to a change in exchange rates they owed me a small refund. Not many companies would go the extra mile like this. Great service, great company.
Thank you.

July 31, 2026
Unprompted review
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

HI,

We are delighted to hear about your positive experience with our team member. It's wonderful to know that we could clarify your concerns and provide such excellent service, even going the extra mile. We truly appreciate your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Amelia was so helpful and kind

Amelia was so helpful and kind
Booked our holiday quickly and was so helpful with the extras I requested also

July 27, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Hi,

Thank you for your fantastic feedback! We are so pleased to hear that your experience was excellent and that we could help with all your requests.

Kind Regards
Hays Travel

Rated 4 out of 5 stars

helpful staff

We had to wait a bit as both staff were with customers it was Sunday but staff were very helpful while booking our holiday

July 26, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Mal,

Thank you for taking the time to leave a review. We appreciate your patience, and we're so glad to hear that our team was helpful in booking your holiday!

Kind Regards
Hays Travel WhiteRose

Rated 5 out of 5 stars

5 star service

Really helpful from start to finish… made booking a holiday feel like a treat rather than a stressful job! Jess and Michael listened to what I wanted and took the time to find me the right holiday.

July 26, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Jane H,

Thank you for your wonderful feedback! We are so pleased to hear that booking your holiday felt like a treat and that our team helped you find the perfect trip.

Kind Regards
Emma
Manager

Rated 5 out of 5 stars

Holiday booked

Booked our holiday through Hays in Maghull. The staff are very knowledgeable and extremely helpful.

July 18, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Angela McCormack,

Thank you for your wonderful review! We are so pleased to hear that our team provided such knowledgeable and helpful service. We appreciate your kind words.

Kind Regards
Emma
Manager

Rated 4 out of 5 stars

Very knowledgeable ,and was able to…

Very knowledgeable ,and was able to explain the process of booking

July 17, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Mr K Price,

Thank you for your wonderful feedback! We are so pleased to hear that our team was knowledgeable and able to clearly explain the booking process. We truly appreciate your kind words.

Kind Regards
Emma
Manager Maghull

Rated 5 out of 5 stars

We book all our holidays with the…

We book all our holidays with the maghull branch..they always get us the best deals and will beat other prices we have had..and the staff are very friendly and know their stuff.

July 17, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Mr Rooney, thank you so much for your lovely review. It is much appreciated and always a pleasure to book your holidays. Kind regards, Rachel

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