Hays Travel - Maghull Reviews 

936
TrustScore 5 out of 5

4.9

5 Central Square, L31 0AE Maghull, GB


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Rated 5 out of 5 stars

Michael is a great asset to your business he will try very hard to get you exactly the holiday deal that suits you best. Also he likes feed back and any information about the holiday that he mentally... See more

Company replied

Rated 5 out of 5 stars

Amelia at Maghull Hays Travel was very patient and helpful searching for the holiday we wanted. And getting the best flights and price. Big thanks 😊 As always Maghull Hays Travel excellent print... See more

Company replied

Rated 5 out of 5 stars

Orders some Currency for trip to Colombia. I got confused about the exchange rate when I got my money. Later that day I spoke to the cashier over the phone, she was very helpful and polite and exp... See more

Company replied

Rated 5 out of 5 stars

We always use hays travel maghull the girls are always helpful and friendly and you never feel rushed while deciding dates accommodation etc., booked just within the past week all made easy paper work... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 5 Central Square, L31 0AE, Maghull, United Kingdom

  • 01515 202090

4.9

Excellent

TrustScore 5 out of 5

936 reviews

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4.9

All reviews

(936)

120,958 reviews in the last 12 months

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Rated 5 out of 5 stars

Amelia in the Maghull branch

Amelia in the Maghull branch
Helped us book our trip to Spain yesterday
She was friendly, professional , knowledgeable and helpful 👌

June 7, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Mr Davies,

We're so glad to hear you had such a good experience booking your trip to Spain with Amelia. We appreciate your kind words, thank you so much :)

Kind Regards
Rachel

Rated 5 out of 5 stars

Mike assisted to our needs very…

Mike assisted to our needs very professional

June 7, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Peter, thank you so much for your lovely review. It is much appreciated and I am so glad Mike got your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Excellent service

Rachel was very friendly. She listened to our requirements and offered options based on those

June 5, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Dear Paul,

We are so glad we could assist you. We appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The man we spoke to in the maghull…

The man we spoke to in the maghull branch called Michael was above and beyond to help us

May 30, 2026
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Reply from Hays Travel - Maghull

Deborah,

We are so pleased to hear about your positive experience with our team. We appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Warm welcome

Warm welcome. Listened to our request and actively searched for the most suitable holiday.

May 29, 2026
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Reply from Hays Travel - Maghull

Good Afternoon Mr Wi, thank you so much for your lovely review. It is much appreciated and I am so glad Michael could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Very professional, knowledgable service.

Very friendly, pleasant and worked hard to meet specific requirements.

June 4, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon David, thank you so much for your lovely review. It is much appreciated and we are so glad Michael could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Great Staff

Hello
Booked a P&O cruise as part of a girls trip. I haven’t been on one before and Laura in the Maghull branch was very helpful, knowledgeable and explained everything.
Happy customer 😀

June 3, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Margaret, thank you so much for your lovely review. It is much appreciated and we are so glad Laura could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Holiday booking…

Jessica was a really pleasant young lady, and was really helpful yesterday when booking our holiday. Always impressed with the staff at Hays Travel Maghull.

June 3, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Mrs Kelly, thank you so much for your lovely review. it is much appreciated and we are so glad Jess could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Michael is very helpful and…

Michael is very helpful and informative. We have booked through Hays a number of times as the service is excellent

June 2, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Mrs Mcmanus, thank you so much for your lovely review. It is much appreciated and we are so glad Michael could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

The Staff make Hays.

The Staff, Emma was knowledgeable, friendly and extremely helpful. The booking process once a holiday found was easy to complete.

June 1, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Peter,

Thank you for your kind words! We are delighted you found our team helpful and your booking process easy.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Big thank you to Jessica in Maghull…

Big thank you to Jessica in Maghull branch and to Michael who assisted when she wasn’t there. Jessica worked so hard to find our perfect getaway next January and all her hard work is much appreciated. Not forgetting Amelia who provided great advice with her experiences of Mauritius and Dubai.

May 24, 2026
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Reply from Hays Travel - Maghull

Hi Yvonne,

We are so happy to hear that our team was able to help you find your perfect getaway! We will be sure to pass along your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Extremely helpful, knowledgeable, friendly staff

Laura and Jessica have helped us with the booking of our holiday. They were both extremely helpful, knowledgeable and friendly. It was a pleasure, getting excited about the holiday . Thanks again!

May 30, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Diane, thank you so much for your lovely review. It is much appreciated and I am so glad Laura could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

It’s always good to go to Hays Maghull…

It’s always good to go to Hays Maghull shop the service and advice is second to none

May 30, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Mr McGuinness, thank you so much for your lovely review. It is much appreciated and I am so glad we could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Rachael at Maghull branch is so helpful…

Rachael at Maghull branch is so helpful and always goes the extra mile
She is a STAR

May 28, 2026
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Reply from Hays Travel - Maghull

Anne Griffiths,

We're delighted to hear our team provided such excellent service. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Thanks Amelia

Hi

Amelia from Maghull L31 Was very helpful, professional and patient in sourcing and booking our holiday

Will be asking her to sort our future holidays

May 17, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Mr Ashcroft, thank you so much for your lovely review. It is much appreciated and we are so glad Amelia could get your holiday booked. Kind regards, Rachel

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