Hays Travel - Marie Griffin Reviews 

15
TrustScore 4.5 out of 5

4.5

Personal Travel Consultant Marie Griffin, BS4 2HB Bristol, South West (England), GB


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Rated 5 out of 5 stars

Can’t recommend marie enough !!! Nothing was too much trouble. We wanted to stay in a few different places on our trip to Costa Rica. She recommended several different options, and at different price... See more

Rated 5 out of 5 stars

This was our 2nd time booking with Marie & it did not disappoint. When she suggested Albania I was a little unsure but the hotel looked fantastic so we went with it! Wow what a fabulous country. I’m s... See more

Company replied

Rated 5 out of 5 stars

Marie was so knowledgeable, we wanted a cruise for a large party, she gave us lots of options and when asked for advice she gave her honest opinion, this is the 2nd time booking with her and I would... See more

Rated 5 out of 5 stars

Marie was very thorough with our booking. We also had a slight payment problem with the hays system, but Marie was amazing and sorted it first thing the next morning. She kept us updated and reassure... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Marie Griffin, BS4 2HB, Bristol, South West (England), United Kingdom

  • 01174059753

4.5

Excellent

TrustScore 4.5 out of 5

15 reviews

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4.5

All reviews

(15)

121,341 reviews in the last 12 months

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Rated 5 out of 5 stars

Can’t recommend marie enough !!

Can’t recommend marie enough !!! Nothing was too much trouble. We wanted to stay in a few different places on our trip to Costa Rica. She recommended several different options, and at different price points . And sorted out all the transfers for us . All were excellent ! I would definitely book with marie again xxx

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Marie was incredibly helpful

Marie was incredibly helpful, talked through benefits of particular stop offs and made sure we were happy with our options. We threw some date changes at her when family asked us to stay a bit longer, and she managed these easily. She created a travel plan which evolved with our growing realisation that a plan in the back of our minds for ten years was actually coming true, and was beyond helpful when we got in a pickle over a flight cancellation which was beyond anyone's control. Cannot recommend her highly enough, especially for long haul newbies who are scared of their own shadows! Could not have managed without her.

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Not a bad word to say about Marie

Not a bad word to say about Marie, was always happy to help with any changes we needed to make, would always message back no matter what time of day it was, couldn’t recommend Marie enough and will 100% use Marie again

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Marie was very thorough with our…

Marie was very thorough with our booking. We also had a slight payment problem with the hays system, but Marie was amazing and sorted it first thing the next morning. She kept us updated and reassured.

August 19, 2025
Rated 5 out of 5 stars

Marie was so knowledgeable

Marie was so knowledgeable, we wanted a cruise for a large party, she gave us lots of options and when asked for advice she gave her honest opinion, this is the 2nd time booking with her and I would book again and again, I highly recommend her.
Thanks Marie, you are a bloomin treasure x

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

I haven't used a travel agent or an…

I haven't used a travel agent or an independent travel specialist in a long time! I wanted to try a cruise and was not sure where to start! Then I came across Marie! My faith in travel agents and specialists has been restored! From start to finish marie has been there to make sure the whole experience has gone smoothly. Every question has been answered and Marie has done more than she needed to do. I can only say book with Marie! She will make your holiday. I certainly will be going back to Marie for my trips. Thank you Marie for everything you did sorting this out!

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

Marie was great

Marie was great, really knowledgeable and helpful and nothing was to much trouble, she listened to our requests and found us a great place to stay, positives from start to finish.

May 15, 2025
Rated 5 out of 5 stars

Fantastic service…

Fantastic service provided with very quick response to my queries. Booking sorted with no problems. Can’t wait now for the trip.

March 8, 2025
Rated 5 out of 5 stars

Spain 3 week tour

Marie planned our 3 week tour of Spain really well
Every hotel was as requested with location and quality
The requirements of facilities and parking were all met
Overall an excellent and smooth experience
Well done Marie

October 12, 2024
Unprompted review
Hays Travel - Marie Griffin logo

Reply from Hays Travel - Marie Griffin

Such a pleasure to help plan your trip. I know it was a long time in the making so thank you for trusting me.

Rated 5 out of 5 stars

Fantastic holiday in Albania

This was our 2nd time booking with Marie & it did not disappoint. When she suggested Albania I was a little unsure but the hotel looked fantastic so we went with it! Wow what a fabulous country. I’m so glad I trusted her. You don’t get that level of personal attention using a high st agent. We will definitely be returning to Albania and will be using Marie.

September 10, 2024
Unprompted review
Hays Travel - Marie Griffin logo

Reply from Hays Travel - Marie Griffin

Thank you for trusting me on suggesting something out of the box for you. Always a pleasure.

Rated 5 out of 5 stars

I can thoroughly recommend Marie

I can thoroughly recommend Marie.
I gave her a brief for a large villa with pool to accommodate 12 of us for a week away to celebrate my husband's 70th birthday in Javea, Spain. The villa easily had space for 9 adults all to have ensuites. My 3 grandsons ranged from 5, 14 and 19 yrs and there were activities to suit their needs all within the villa. A great time for us all with a really well equipped villa.
What more can I say - it was excellent - Marie took the hassle away and got me exactly what I wanted! I'll certainly be using Marie again.

September 2, 2024
Unprompted review
Hays Travel - Marie Griffin logo

Reply from Hays Travel - Marie Griffin

Thank you for trusting me to help plan your husbands special birthday. So glad tot took the hassle away and happy we found the perfect Villa for you all.

Rated 5 out of 5 stars

Great travel agency

listened to what we wanted then gave us various options

June 1, 2024
Hays Travel - Marie Griffin logo

Reply from Hays Travel - Marie Griffin

Thank you for taking the time to leave a review on the service you received. I am pleased we managed find you what you wanted from the options provided, Marie

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