Staff listen to my requirements importantly, helpful with the technology aspects Good communication skills Checked & double checked Very helpful all the way through the booking process.
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It’s the 3rd time I’ve used Mel at Hays Travel to book a holiday and yet again she’s found us another perfect hotel and destination. She listened to our criteria and budget and spent time sending us l... See more
Company replied
We went to Mell with help booking our first family holiday abroad as we wanted it to be special and were overwhelmed looking online by ourselves. Mell found us the most perfect place, I don't think we... See more
Company replied
Mel has been fantastic getting our trip organized, our requirements were slightly unusual as we were headed to a lesser known part of the US after a stop in New York. Mel arranged everything and gave... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Melanie Islip, LS29, Menston, United Kingdom
- 1943588063
4.7
Excellent
38 reviews
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Last minute bookings . Staff listen to my requirements…
Staff listen to my requirements importantly, helpful with the technology aspects
Good communication skills
Checked & double checked
Very helpful all the way through the booking process.
March 16, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Mexico 2025 holiday
Mel listened to my needs and found me my wonderful family holiday. She suggested alternative dates which I had not considered and that helped me decide on my destination. Mel listens to your individual requirements and takes time to find you the perfect holiday. This is the 3rd holiday I’ve booked with Mel and will definitely use her again to book my future holidays. Highly recommend her services.
November 10, 2024
Reply from Hays Travel - Melanie Islip
Thank you for this lovely review, makes my day hearing how I have helped x
Thanks Mell for a great holiday
We went to Mell with help booking our first family holiday abroad as we wanted it to be special and were overwhelmed looking online by ourselves. Mell found us the most perfect place, I don't think we would have found it without her. She is great at what she does and we'll definitely go to her for help with our next holiday.
August 24, 2024
Reply from Hays Travel - Melanie Islip
Always so happy to help a family have a wonderful break, thank you so much for the feedback x
5* service
We had amazing experience from start to finish booking our holiday. The service and support was fantastic and we could never had made all the travel arrangements on our own. Even after the booking there was lots of support with seat reservations and navigating the airline websites. Mell was extremely professional and nothing was too much trouble.
November 1, 2024
Reply from Hays Travel - Melanie Islip
An absolute pleasure to help you both with this amazing itinerary
Brilliant Service
Brilliant. Fast very friendly. Nothing too much trouble. Found the travel company on local pages. Nice having a one stop service.
October 16, 2024
Reply from Hays Travel - Melanie Islip
It was wonderful to help arrange a quick getaway to rest and relax, glad I could help
Melanie Islip is a star ⭐️
Melanie had saved our preferences from the last time we booked and immediately gave us the kind of holiday choices we wanted
October 8, 2024
Reply from Hays Travel - Melanie Islip
Another lovely holiday which I had the pleasure of booking, thank you so much
Mel did a wonderful job helping us book…
Mel did a wonderful job helping us book our dream holiday. She was able to find something that ticked all our boxes very easily! She was very accommodating and answered all our questions.
Very happy with the service and we cannot wait to go on our trip now!
September 13, 2024
Reply from Hays Travel - Melanie Islip
What a wonderful couple to plan this fabulous holiday for, can't wait for you to go and have the best time
Excellent personal service
Excellent personal service, nothing was too much trouble & are requests were not straight forward & at short notice
September 19, 2024
Reply from Hays Travel - Melanie Islip
Thank you for your kind review, always a pleasure to help you both
Amazing service so fast with the…
Amazing service so fast with the options and knew what we wanted
September 1, 2024
Reply from Hays Travel - Melanie Islip
Thank you so much
Very professional and prompt with…
Very professional and prompt with emails
Has a nice nature and seemed very genuine trying to get me the best price
August 19, 2024
Reply from Hays Travel - Melanie Islip
Thank you, it was great to hunt down the perfect escape x
Reply from Hays Travel - Melanie Islip
Absolute pleasure to help you with this wonderful trip
Mel was great
Mel was great. I messaged her and she got back to me asap. I told her what I was looking for and when. We then got a couple of choices which were good so we booked straight away. We have also booked our seats both ways which was easy too and the secure payment is a great too.
June 25, 2024
Reply from Hays Travel - Melanie Islip
Fab to hear this, I love making customers holiday dreams come true x
Stress free holiday booking!
It’s the 3rd time I’ve used Mel at Hays Travel to book a holiday and yet again she’s found us another perfect hotel and destination. She listened to our criteria and budget and spent time sending us lots of options until we found the perfect one. Nothing is too much trouble and the service provided from first communication to boarding the flight is first class. I highly recommend using Mel to book your holiday to take away the booking stress!
June 19, 2024
Reply from Hays Travel - Melanie Islip
I really value my repeat customers, and gives me great joy to know I am doing something right :-)
Reply from Hays Travel - Melanie Islip
I always want to get my customers the right holiday for them, it was a pleasure to help x
Melanie was great
Melanie came back with great holiday choices for me to choose from and was able to better the Jet2 prices. She was great, always there to help with queries and questions. Made it so much better having the personal touch
April 25, 2024
Reply from Hays Travel - Melanie Islip
Thank you for the lovely review, always means so much!
Melanie is always quick to respond to…
Melanie is always quick to respond to any travel queries and always strives to understand holiday requirements to find the perfect holiday. Communication is clear and detailed making the process very simple.
May 14, 2024
Reply from Hays Travel - Melanie Islip
Thank you so much for a wonderful review, these really do mean the world to me, my best customers are ones who have been recommended to me, so please feel free to share my facebook page and details on how to contact me to everyone you know :-)
Amazing Melanie, Fantastic service
Mel has been fantastic getting our trip organized, our requirements were slightly unusual as we were headed to a lesser known part of the US after a stop in New York. Mel arranged everything and gave us great options to get the right trip for us. Mel managed to get EVERYTHING (flights, hotels and a hire car) for the price I was getting for the flights alone!
The personal service has been fantastic and I would highly recommend Mel to anyone.
March 28, 2024
Reply from Hays Travel - Melanie Islip
I appreciate your review immensely, sharing positive experiences and recommendations is crucial for me. Thank you for helping to spread the word.
Our second booking with Melanie …
We booked a holiday earlier in the year with Melanie and knew she would be able to help book a last minute holiday for May half term too. Melanie understood our needs and her shortlist was super helpful. She really helped us decide what was most important to us. We can’t wait to go!
April 4, 2024
Reply from Hays Travel - Melanie Islip
Love a last minute holiday, thank you for the great review, can't wait to see your pictures
Simply the Best!
Brought us great options against our desired wish list. Made all things simple and was always available.
The full package!
Thank you Mel
February 7, 2024
Reply from Hays Travel - Melanie Islip
Aww thank you so much, it was so good to make sure you both had an amazing break, you do so much for others!
Friendly helpful nothing too much trouble
Friendly helpful and very happy to deal with my indecisiveness and constant changing of minds. 🤦♀️😂
January 30, 2024
Reply from Hays Travel - Melanie Islip
It was a pleasure to be able to find the perfect holiday and it is important to me that we find you exactly what you want :-)
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