Ellie is an asset to the company. We had a lot of restrictions but she systematically worked through them for several weeks to find a holiday that met our requirements. She even came in on her day o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing service once again from Hays ,Rebecca helped us to find our summer holiday for june27.Called into store to make enquiry and got booked up ,thanks again Rebecca for all your help,knowledge a... See more
Company replied
Morgan was great, sorted my cruise very quickly & at a good price. She answered all queries, getting back to me when she said she would which is a big plus in light of experiences I’ve had with othe... See more
Company replied
Morgan was extremely helpful responding to our query on the phone and then coming back to us via email. She made the booking process easy.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1.89 Upper Blue Mall Metrocentre, NE11 9YG, Gateshead, United Kingdom
- 0191 4326502
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient pro active rep
Very efficient pro active rep. Fully understood our needs and quickly dealt with our booking. Thank you.
March 10, 2026
Reply from Hays Travel - Metrocentre Blue
We appreciate you taking the time to share your experience. We are so happy to hear that Steph met your needs and quickly assisted with your booking. - Team Blue :)
Reply from Hays Travel - Metrocentre Blue
We appreciate your kind words and are so happy to hear that our team could be helpful and friendly to you! - Team Blue :)
Amazing service
Amazing service, very helpful,nice lady who served us. Went out of her way to get us the best deal. Would definitely recommend 👌
March 1, 2026
Reply from Hays Travel - Metrocentre Blue
We appreciate you sharing your experience! We're so happy to hear that the Steph was helpful in finding you the best deal. - Team Blue :)
So helpful and informative
So helpful and informative. We did not feel rushed or any pressure at all. A wide range of options were shown to us to allow us to make our decisions.
Thank you.
February 28, 2026
Reply from Hays Travel - Metrocentre Blue
We appreciate you taking the time to share your experience. We're so glad to hear that you felt supported and informed while exploring your options with us. - Team Blue :)
Amazing service from Cheryl
Amazing service from Cheryl. She has fantastic knowledge and knows her products well!
March 7, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your kind feed back, Cheryl will be happy to read this, we do hope you have a lovely holiday, Thank You Team Blue :)
Great welcom
Great welcom , assistant was friendly and very helpful and very patient.
I always go to Hays travel to book my holidays.
Excellent service
March 4, 2026
Reply from Hays Travel - Metrocentre Blue
We appreciate you taking the time to leave us such a kind review. We're so happy to hear that you found our service to be friendly, helpful, and patient. - Team Blue :)
Reply from Hays Travel - Metrocentre Blue
We appreciate you sharing your positive experience with us! We're so happy to hear our team was helpful, friendly, and knowledgeable. - Team Blue :)
The staff were very friendly and…
The staff were very friendly and professional we are are happy with service we received
February 23, 2026
Reply from Hays Travel - Metrocentre Blue
We appreciate your positive feedback and are so happy to hear that you found our staff friendly and professional and were pleased with our service. - Team Blue :)
Team at Metro Centre Blue Superstars!
The team at Metro Centre Blue were all really friendly and helpful! Sam booked our trip with the help from Stef and the team, all so knowledgeable in their own fields of expertise. Sam explained everything to us, giving different options, and had fantastic Disney tips and tricks for us. We will be back for our currency and future bookings!
March 1, 2026
Reply from Hays Travel - Metrocentre Blue
We appreciate you sharing your booking experience with us. We're happy to hear that our team was friendly and helpful and that their knowledge and tips were valuable. We look forward to assisting you with future bookings! - Team Blue :)
Amazing staff
I got johann and she was very helpful and friendly and took the time to view a different places with us was very pleased how well it went
February 28, 2026
Reply from Hays Travel - Metrocentre Blue
We appreciate your kind words! We're so pleased that our team member was helpful and friendly, and that they took the time to explore various options with you. - Team Blue :)
The girl that served us was wonderful
The girl that served us was wonderful. Helped us through each step of the booking so friendly
February 24, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your lovely feedback! Team Blue :)
very friendly service very fast and…
very friendly service very fast and efficient really reliable and friendly too
February 17, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your lovely feedback! Team Blue :)
Very helpful and friendly
Staff very helpful and friendly. Always go that extra step
February 23, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your lovely feedback! Team Blue :)
Tiana was excellent as usual
Tiana was excellent as usual, she recommended a hotel in Rome that she had stayed in, explained how far it was from the metro station and how easy it was to get around Rome, places to visit etc.
January 25, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your lovely feedback! Team Blue :)
Johan was very helpful and a very nice…
Johan was very helpful and a very nice person who helped us with our holiday. Went in the shop to enquire about a holiday deal and came out with a booked holiday. Very professional woman x😇
February 22, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your lovely feedback! Team Blue :)
The attention to the details and…
The attention to the details and benefit of professional experience was so helpful. So grateful to Johann @Hays Metrocentre for all her help making the booking experience so easy and straightforward.
February 12, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your lovely feedback! Team Blue :)
Staff friendly and very helpful
The friendly atmosphere and staff who help you to find the holidays by looking at all the options available
to suit your needs.
February 19, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your lovely feedback! Team Blue :)
Your member of staff helped to book two…
Your member of staff helped to book two holidays for us and offered advice.
February 18, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your lovely feedback! Team Blue :)
Universal Trip & Cruise
Emma at the Metrocentre branch was absolutely wonderful to work with. She really listened to what we wanted from our holiday and carefully put together options that suited us perfectly. We looked at a few different possibilities, and nothing was ever too much trouble — she was patient, kind, and incredibly helpful throughout. She made the whole experience feel easy and personal, and we’re so grateful for her support. Thank you, Emma!
February 16, 2026
Reply from Hays Travel - Metrocentre Blue
We appreciate you taking the time to share your experience. We're so glad to hear that Ellie's service met your expectations and that you found the experience easy and personal. It's great to know you felt supported. - Thanks Ellie :)
The lady was very helpful and didn't…
The lady was very helpful and didn't mind that we were unsure of which itinerary we preferred she kept going backwards and forward till we got the one we were happy with.
February 16, 2026
Reply from Hays Travel - Metrocentre Blue
We appreciate your kind review! We're happy to hear that our team member was so patient and helpful in finding the perfect itinerary for you. - Team Blue :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.