Always a great experience booking with Michael, we’ve booked many trips with him and all have gone very smoothly. We’ve booked small city breaks to big multi stop trips. He has been great keeping us... See more
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Michael has been superb throughout the booking process. He is the consumate professional and really knows his stuff. Covered all our requirements, going above and beyond, responding super quick with a... See more
The whole process was easy due to Michael Hughes being so good at his job. He responded to any queries about hotels quickly and reassured us throughout 10 out of 10
The Hayes Travel rep is so helpful. Finding the right package for me is so important to him, and he always goes the extra mile to get what I want
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Michael Hughes, WA6, Frodsham, United Kingdom
- 0151 4386626
4.9
Excellent
104 reviews
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Highly recommended, knowledgeable & professional
We’ve booked a few trips with Michael now, and have had a great experience every time. On our last big trip we had a visa waiver issue which meant we had to change our itinerary which Michael sorted for us. All our trips have run smoothly and he’s always been on hand to answer any questions. Appreciate looking at different hotels for us, with even some personal recommendations! We’ve just booked another trip with Michael, and wouldn’t go anywhere else now. Thanks again for taking the stress out of our holidays 😃
October 12, 2023
Unprompted review
Excellent responsive service meeting…
Excellent responsive service meeting our holiday requirements
November 7, 2023
Fantastic Service
Michael is an excellent member of your team.
Very organised and he’s happy to help you get the holiday you want.
Added extra days for us,all done very quickly and with no issues.
Fantastic service.
October 26, 2023
Great service and communication
Michael made the process of booking very simple and quick and provided a great service.
October 22, 2023
Very professional and kept me in touch…
Very professional and kept me in touch throughout the booking until it was fully booked. Will definitely book with Michael again 😊
October 28, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Michael booke
Michael booked our cruise for 2025. I did go back to him with amendments to the holiday and he changed them immediately. He was polite and very professional. Couldn’t ask more.
October 23, 2023
Reply from Hays Travel - Michael Hughes
Thank you Beverley for the lovely review :) xx
Got my holiday booked when the staff…
Got my holiday booked when the staff member was on his day off, that's excellent customer service.
September 24, 2023
Micheal was brilliant with my booking…
Micheal was brilliant with my booking me and my son are so excited to be visiting New York next year 🤩
September 13, 2023
Reply from Hays Travel - Michael Hughes
Thank you Jane for the lovely review, you both are going to have a great time xx
Great service!
Micheal was really helpful and knowledgeable. Helped us find the best holiday for us and was clear and quick in responding to questions.
September 13, 2023
Reply from Hays Travel - Michael Hughes
Thank you Ste :)
Michael Hughes of Hays travel was…
Michael Hughes of Hays travel was absolutely EXCELLENT. He booked our cruise after getting us the style of cabin we required, dining sitting drinks package and a lovely discount too. This is the second cruise he has booked for us and he will definitely be the person we go to for the next ones. The personal touch is such a pleasure
August 2, 2023
Reply from Hays Travel - Michael Hughes
Thank you Sara for your lovely review :)
Michael was very helpful and explained…
Michael was very helpful and explained everything to me .
July 18, 2023
Reply from Hays Travel - Michael Hughes
Thank you Tina for the lovely review :)
Michael was excellent with my holiday…
Michael was excellent with my holiday booking. Explained everything nothing was too much trouble and a great price. I will be using him again. Thank you
July 27, 2023
Reply from Hays Travel - Michael Hughes
Thank you Barbara for booking your holiday with me :)
Michael was truly amazing he helped me…
Michael was truly amazing he helped me sort my holiday out it was no problem for him to rearrange my holiday to another time
July 12, 2023
Reply from Hays Travel - Michael Hughes
Thank you for the lovely review Joanne/Karl
Fabulous
I have used Michael to book many holidays / cruises. He’s amazing and nothing is too much trouble - I recommend him to everyone!
June 28, 2023
Reply from Hays Travel - Michael Hughes
Thank you for all your bookings/recommendations Sam :)
The best of the best!
The best of the best! Michael is such a great travel agent, listened to what we needed and found us such a great deal and holiday. Nothing was ever too much trouble for him and the booking process went smoothly. I have booked several holidays with Michael up to now and will be doing so in the future. Highly recommended! :)
May 1, 2023
Unprompted review
Above and beyond, thank you
Michael was so helpful and couldn’t do enough for us when we booked our holiday. This was our second holiday booked through him and we will definitely be booking next year - thanks again.
June 1, 2023
Unprompted review
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