Got intouch with michele and give her the information she needed and the quotes i had and michele was very fast and efficiant at getting back to me with a quote and i was booked within half hr Very... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We always use Michele because she goes and above and beyond to ensure every detail of our holiday is what we want and would expect. Nothing, no matter how trivial is too much trouble for her. Mic... See more
Travel Consultant, Michele Kirkbride, was extremely helpful, professional and patient and whilst helping us book the right trip for a friends birthday. Nothing was too much trouble and she made sure... See more
We had a lovely holiday, 3 days as a couple and 7 more as a family group. The hotel was perfectly situated midway between the Old Town and the Strip. As always Michele checked with us that all was wel... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Michele Kirkbride, CA15, Maryport, United Kingdom
- 01900 838264
4.9
Excellent
279 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Michele is the most helpful, reliable,trustworthy travel consultant we've dealt with, I can't praise her enough ,she goes out of her way to help 10/10
Michele is the most helpful reliable
November 30, 2024
Reply from Hays Travel - Michele Kirkbride
Dear Stephen,
Thank you so much for your loyalty, kind words and feedback.
Thanks again for booking with me, I really appreciate it.
You will have an amazing time both of you and I look forward to hearing all about it.
Many Thanks
Michele x
Your agent Michele always goes above…
Your agent Michele always goes above and beyond when sorting out my holidays.
November 24, 2024
Reply from Hays Travel - Michele Kirkbride
Dear Bryan,
Thank you so much for your loyalty, kind words and feedback.
Thanks again for booking with me, I really appreciate it.
You will have an amazing time in Lanzarote and I am so proud of you.
I look forward to hearing all about it.
Many Thanks
Michele x
Michele was very helpful
Michele was very helpful
I knew roughly where i wanted to go, but her expertise found the perfect hotel & I booked it straight away.
Nothing is too much trouble, great travel agent
November 26, 2024
Reply from Hays Travel - Michele Kirkbride
Dear Joan,
Thank you so much for your loyalty, kind words and feedback.
Thanks again for booking with me, I really appreciate it.
You will have an amazing time in Madeira and I look forward to hearing all about it.
Many Thanks
Michele x
Benidorm trip away for 10 mights
Michelle is a diamond in the Hays Travel team .Nothing is to much bother for her , very professional in every aspect of your holiday . Would not book with anyone else
November 6, 2024
Reply from Hays Travel - Michele Kirkbride
Dear George,
Thank you so much for your loyalty, kind words and feedback.
Thanks again for booking with me, I really appreciate it.
You will have an amazing time in Benidorm and I look forward to hearing all about it.
Many Thanks
Michele x
Michele's help and experience has…
Michele's help and experience has really made this holiday reservation straightforward and hassle free.
October 19, 2024
Reply from Hays Travel - Michele Kirkbride
Dear Alan,
Thank you so much for your loyalty, kind words and feedback.
Thanks again for booking with me, I really appreciate it.
You will have an amazing time in Italy.
Many Thanks
Michele x
Amazing customer service as always
Amazing customer service as always! Nothing is too much trouble, it’s not just booking an holiday it’s about the whole experience which starts at that first interaction.
October 17, 2024
Reply from Hays Travel - Michele Kirkbride
Dear Suzanne,
Thank you so much for your loyalty, kind words and feedback.
Thanks again for booking with me, I really appreciate it.
You will have an amazing time in Tenerife and hope you back some winners on the horses lol.
Many Thanks
Michele x
Family Holiday to Grand Parl Lara
Michele always goes above and beyond to help choose the perfect holiday, I've booked many holidays with Michele over the years, has she's been doing this her entire working life and I've never once been disappointed with our holidays both family ones and just couples, brilliant service throughout to the very last detail highly recommend 🧡
October 6, 2024
Reply from Hays Travel - Michele Kirkbride
Dear Joanne,
Thank you so much for your loyalty, kind words and feedback.
Thanks again for booking with me, I really appreciate it.
You will have an amazing time making memories with your lovely family.
Many Thanks
Michele x
Michelle was absolutely fantastic…
Michele was absolutely fantastic providing quotes and doing her very best to get us the best deal! Her friendly approach and genuine care for her customers is what sealed it for us!
October 2, 2024
Reply from Hays Travel - Michele Kirkbride
Dear Zoe,
Thank you so much for your kind feedback and for booking with me, I really appreciate it.
You will have an amazing time with your family making loads of lovely memories.
Thanks again
Michele xx
Amazing service as always efficient
Amazing service as always efficient, prompt & the best price given 😍would not go anywhere else 5* travel. Always book with Hays 😍thank you to Michele kirkbride for all your help when booking my dream holiday, you are amazing ⭐️⭐️⭐️⭐️⭐️
September 17, 2024
Reply from Hays Travel - Michele Kirkbride
Dear Stacey,
Thank you so much for your loyalty, kind words and feedback.
Thanks again for booking with me, I really appreciate it.
You are both going to have an amazing time :)
Many Thanks
Michele x
Reply from Hays Travel - Michele Kirkbride
Dear Richard,
Thank you so much for your kind words and feedback plus the lovely bouquet of roses from you both.
Thanks again for booking with me, it is always a pleasure and I really appreciate it.
Many Thanks
Michele xx
Excellent service ( Booking a cruise)
Michelle went above and beyond my expectations. Nothing was too much trouble and was happy to answer any queries ( and I had lots as it was my first cruise). Queries dealt with promptly, always friendly and polite.
August 23, 2024
Reply from Hays Travel - Michele Kirkbride
Dear Denise,
Many Thanks for your kind words and feedback.
I really appreciate it.
You will have an amazing time on your cruise making lovely memories with your two sons.
Thank you for booking it with me.
Kind regards
Michele x
Excellent booking efficient handling…
Excellent booking efficient handling no hassle from Michelle yet again
August 16, 2024
Reply from Hays Travel - Michele Kirkbride
Dear Paul,
Thank you so much for your loyalty, kind words and feedback.
Thanks again for booking with me, I really appreciate it.
Many Thanks
Michele x
Michelle Is very professional and she…
Michelle Is very professional and she really goes out of her way for you
August 12, 2024
Michelle is great at here job and very…
Michelle is great at here job and very helpful at sorting things out
July 10, 2024
Highly recommend
Really quick, friendly and easy service. Thorough and helpful. Highly recommend
July 10, 2024
Very helpful has we had no idea where…
Very helpful has we had no idea where we wanted to go so we got lots of choices sent to us and decided then in no time it was booked and all documents sent.
July 3, 2024
Michele is a star
Once again Michele excelled at sorting our booking
Nothing is a problem to her.
June 26, 2024
Reply from Hays Travel - Michele Kirkbride
Dear Carol,
Thank you so much for your kind words and feedback.
It is all my pleasure and I really appreciate your loyalty.
Thank you once again for booking with me.
Many Thanks
Michele xx
Best travel agent 🌟
Michele is great, she always finds us the best deals. She is very helpful, friendly and always gets back to messages quickly. Wouldn't book with anyone else ❤️
June 14, 2024
Reply from Hays Travel - Michele Kirkbride
Thank you so much Lyndsey for your kind feedback and for booking with me again.
I really appreciate your loyalty and it is always my please to look after you.
Thank you once again xxx
Excellent Service
Michele always responds quickly and makes the booking process smooth. She is very knowledgeable and always goes the extra mile to help you. Thank you.
June 19, 2024
Reply from Hays Travel - Michele Kirkbride
Dear Linda,
Thank you so much for your kind feedback and for booking with me again, I really appreciate it.
You will have a lovely time on your cruise and it is always my pleasure to look after you both.
Thank you for your loyalty
Many Thanks
Michele xx
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.