Michelle is always really responsive and deals will all the questions I may have and that’s fab service
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just booked our 4th trip with Michelle. Absolutly excellent and very helpful and patient who promptly responded to any question we had ! Booking with Michelle is just nice and easy, takes all the str... See more
Company replied
Had been looking to book NZ holiday and Michelle was as usual very helpful in securing our flights even with all the stuff that’s going on just now. We did give her a few issues over dates and routes... See more
Company replied
Michelle at Hays Travel has been booking our holidays for a couple of years now and she knows exactly what we like. This holiday has been amazing, in a beautiful hotel with stunning views of The Amalf... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Hays Travel, FK1, Sheildhill, United Kingdom
- 1324278577
4.8
Excellent
59 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Michelle is always really responsive…
Michelle is always really responsive and deals will all the questions I may have and that’s fab service
July 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They replied to me straightaway sorted…
They replied to me straightaway sorted everything I asked of them checked for different hotel and days now we have the perfect holidays and the booking process was easy and understandable overall the service was first class
June 6, 2026
Reply from Hays Travel - Michelle Thomson
Thank you for your kind review Keith, glad I could help :-)
Michelle was very helpful and patient…
Michelle was very helpful and patient in answering all my questions.
Delight to have someone like Michelle guide me on picking a lovely holiday.
June 1, 2026
Reply from Hays Travel - Michelle Thomson
Thank you for your kind review Natasha, its my pleasure!
Best travel consultant around ⭐️
As always you take the worry of booking a holiday and I know the support is there if I need before and during our time away. 🌞
May 30, 2026
Reply from Hays Travel - Michelle Thomson
Thank you for your kind review Helen always a pleasure :-)
Reply from Hays Travel - Michelle Thomson
Thanks Stephen!
New Zealand trip
Had been looking to book NZ holiday and Michelle was as usual very helpful in securing our flights even with all the stuff that’s going on just now. We did give her a few issues over dates and routes etc but she dealt with all that with ease. Michelle is definitely the person to go to for any travel plans.
April 2, 2026
Reply from Hays Travel - Michelle Thomson
Thanks for your review Kevin, it was no issue at all, many routes to choose from glad we got there.
Michelle is more than helpful and…
Michelle is more than helpful and always finds us an amazing deal!
March 23, 2026
Reply from Hays Travel - Michelle Thomson
Thanks for your kind review Nicola!
Michelle is a great agent holiday was…
Michelle is a great agent holiday was booked to my satisfication quickly and easily
February 1, 2026
Reply from Hays Travel - Michelle Thomson
Thank you for your kind review Alex, glad I could help.
Booked yet again with Michelle @ Hays…
Booked yet again with Michelle @ Hays Travel and as always Michelle helped us navigate the booking to get us the best price, best flight times and useful information on airline rules etc. So now looking forward to a lovely Spring break in Majorca. Thanks Michelle ✈️x
January 27, 2026
Reply from Hays Travel - Michelle Thomson
Thank you for your kind review Irene. Glad I could help.
Great service with Michelle always…
Great service with Michelle always finds the best deals
January 20, 2026
Reply from Hays Travel - Michelle Thomson
Thanks for your kind review Kerrie, It's my pleasure.
I received first class service from…USA holiday
I received first class service from Michelle, very quick to give me requested quote and to change things when asked. Very positive experience and happy to use service again
January 19, 2026
Reply from Hays Travel - Michelle Thomson
Thanks for your kind review Neil, glad I could help organise your trip.
Highly recommend
Michelle has been amazing from start to finish, I’ve had a few questions and she came back to me almost straight away, would definitely recommend her to my friend and family
January 9, 2026
Reply from Hays Travel - Michelle Thomson
Thank you for your kind review Sharon, glad I could help!
I’ve mailed Michelle at 8.30 on a…
I’ve mailed Michelle at 8.30 on a Sunday morning and it was all booked within the hour… first class service
December 1, 2025
Reply from Hays Travel - Michelle Thomson
Thank you for your kind review Debbie!
Reply from Hays Travel - Michelle Thomson
Thank you Carole!
This is the second time I have booked a…
This is the second time I have booked a holiday with Michelle in the space of a few months and again she was great.
September 27, 2025
Reply from Hays Travel - Michelle Thomson
Thank you for your kind review Angela and thank you for booking again.
Excellent
Quick to respond. Offered excellent advice and guidance. Sorted me out with a fabulous holiday.
September 27, 2025
Reply from Hays Travel - Michelle Thomson
Thank you for your kind review, it certainly will be an amazing trip!
Michelle Thomson at Hays is just the…
Michelle Thomson at Hays is just the best! So helpful and responds very quickly to all enquires. She's friendly and professional and finds the best deals.
August 28, 2025
Reply from Hays Travel - Michelle Thomson
Thank you for your kind review Yvonne, its my pleasure! Glad I could help find you a great last minute deal, hope you both have a wonderful holiday.
First class
It was so easy to book the holiday and have used Michelle before and will definitely do it again
July 16, 2025
Reply from Hays Travel - Michelle Thomson
Thank you for your kind review Rab!
Michelle was really helpful and made…
Michelle was really helpful and made the booking process so easy, there was not stress whatsoever!
May 29, 2025
Reply from Hays Travel - Michelle Thomson
Thank you for your kind review Becca!
Excellent knowledge of the type of…
Excellent knowledge of the type of package I was looking for and gave me a great range of options to choose from. Very smooth booking process
May 31, 2025
Reply from Hays Travel - Michelle Thomson
Thank you for your kind review Vikki, glad I could help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.