Michelle was so helpful and gave us a choice of accommodation. Once we decided on where we wanted to go it was booked and information was sent back to us in detail. I will definitely be booking with M... See more
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Just booked our 4th trip with Michelle. Absolutly excellent and very helpful and patient who promptly responded to any question we had ! Booking with Michelle is just nice and easy, takes all the str... See more
Company replied
Michelle at Hays Travel has been booking our holidays for a couple of years now and she knows exactly what we like. This holiday has been amazing, in a beautiful hotel with stunning views of The Amalf... See more
Company replied
Had been looking to book NZ holiday and Michelle was as usual very helpful in securing our flights even with all the stuff that’s going on just now. We did give her a few issues over dates and routes... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Hays Travel, FK1, Sheildhill, United Kingdom
- 1324278577
4.8
Excellent
61 reviews
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Michelle was really helpful and made…
Michelle was really helpful and made the booking process so easy, there was not stress whatsoever!
May 29, 2025
Reply from Hays Travel - Michelle Thomson
Thank you for your kind review Becca!
Excellent knowledge of the type of…
Excellent knowledge of the type of package I was looking for and gave me a great range of options to choose from. Very smooth booking process
May 31, 2025
Reply from Hays Travel - Michelle Thomson
Thank you for your kind review Vikki, glad I could help!
Michelle was great and made the whole…
Michelle was great and made the whole process very easy.
May 12, 2025
Reply from Hays Travel - Michelle Thomson
Thank you for your kind words Chris, I'm glad I could help!
Reply from Hays Travel - Michelle Thomson
Thank you so much for your kind review Louise, glad I could help!
I had difficulty with my app to make…
I had difficulty with my app to make payment. Michelle called me and helped make payment over the phone
March 23, 2025
Reply from Hays Travel - Michelle Thomson
It was no problem Michelle.
1st class service Michelle 👌
Michelle expertly addressed all our hotel inquiries, offering a superb selection of competitively priced options for our review. Her approach was patient and non-pressuring, allowing us ample time to make informed decisions. We received exceptional service and will gladly recommend her to our family and friends.
January 30, 2025
Reply from Hays Travel - Michelle Thomson
That’s lovely Dawn! Many thanks for your kind review 😊
Quick efficient and friendly service
Quick efficient and friendly service - price was very good too. Would definitely use again.
February 5, 2025
Reply from Hays Travel - Michelle Thomson
Hi Lesley, Thank you for your kind review!
Excellent travel advisor
Michelle makes everything so easy, she is an absolute pleasure to deal with. Great value deals. Highly recommended
October 17, 2024
Reply from Hays Travel - Michelle Thomson
Thank you for your kind review Wendy, it’s my pleasure.
Michelle at Hays Travel…
Michelle at Hays Travel has been booking our holidays for a couple of years now and she knows exactly what we like. This holiday has been amazing, in a beautiful hotel with stunning views of The Amalfi Coast. Her attention to detail is what makes her the perfect holiday coordinator. Thanks again Michelle 🥰
September 21, 2024
Reply from Hays Travel - Michelle Thomson
Thank you for the lovely review Deirdre, I’m so happy your enjoying your holiday, I love finding you somewhere different and special 😊
Michelle Thomson
Asked for a villa or apartments Michelle had a good look for me and came back with the villa the same day she's very warm and friendly and nothing was to much bother for her.
September 19, 2024
Reply from Hays Travel - Michelle Thomson
Thank you for you review, it was my pleasure, hope you all have a great holiday :-)
Very fast and reliable
I sent michelle the hotel and dates I would like and she found me the perfect holiday at the best price on the same day. Very fast and reliable service
September 3, 2024
Reply from Hays Travel - Michelle Thomson
Thank you Eden, always a pleasure ☺️
October break here we come 🌟
As always nothing was a problem to Michelle.
Organised myself and my husband for our Oct trip.
So excited to go to get some sunshine ☀️
Thank you again Michelle 🌟
August 29, 2024
Reply from Hays Travel - Michelle Thomson
Thank you Alison, always a pleasure 😊
Michelle was amazing
Michelle was amazing. She talked me through all my options and checked to make sure I was getting the best deal possible. Would highly recommend
June 22, 2024
Reply from Hays Travel - Michelle Thomson
Thanks for your lovely review 🥰
Reply from Hays Travel - Michelle Thomson
Thanks Karen, always a pleasure.
Thank you Michelle
Thank you Michelle.
I contacted Michelle with a price for a holiday I’d seen online. Michelle came back right away with a cheaper price. Michelle is extremely helpful and efficient making the booking process very easy. I will definitely use Michelle in the future
April 20, 2024
Reply from Hays Travel - Michelle Thomson
Thank you for your kind review Jo, it was my pleasure
Booking with ease !
Just booked our 4th trip with Michelle. Absolutly excellent and very helpful and patient who promptly responded to any question we had ! Booking with Michelle is just nice and easy, takes all the stress of booking away so we were able to enjoy every second of our hassle free holiday with transfers, tickets etc all sorted ahead of travelling !
January 6, 2024
Reply from Hays Travel - Michelle Thomson
Thank you for your kind review Jennifer and your continued custom it means a lot 😌
Michelle is very quick to come back…
Michelle is very quick to come back with information. Great prices & service.
January 14, 2024
Reply from Hays Travel - Michelle Thomson
Thank you for your kind review Keliann, its my pleasure.
Excellent experience
Michelle was fantastic, she listened to any requirements we had and found us a great holiday. She made it very simple and easy. I’d highly recommend
December 14, 2023
Reply from Hays Travel - Michelle Thomson
Thank you for your review Clair, it’s my pleasure. Hope you all enjoy your holiday 😊
Michelle was very helpful and patient…
Michelle was very helpful and patient as I'm very indecisive. Great hotel picked for our family holiday next year.
August 16, 2023
Reply from Hays Travel - Michelle Thomson
Thank you Shirley for your lovely review, I’m sure you will all have a wonderful holiday 😊
Professional and efficient
Michelle gave me a speedy response and found me exactly what I was looking for.
June 17, 2023
Reply from Hays Travel - Michelle Thomson
Your welcome Steven. Thank you for your review.
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