Recently booked a holiday with Neil at Hays Travel, I sent him a holiday asked if he could beat it and was booked and sorted within 15 minutes and price beaten! After service was great as well when I... See more
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Really easy to book with Neil! He sources holiday options for us and seemlessly organises everything for us!
Neil our travel rep has been great, always punctual with replying to messages, happy to give quotes , and he did a fair share for us before we found what we was looking for. Staying available beyond... See more
“Neil has been a great bloke throughout the whole process, even with the countless enquiries I sent his way. He always got back to me, no matter how busy he was. When I finally chose a place, he was b... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Neil Crossley, HD7, Linthwaite, United Kingdom
- 01484 818712
4.9
Excellent
223 reviews
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The hotel is clean,
The hotel is clean,, staff very attentive nothing is too much, perfect location, if you want to party this is not the resort, great for a relaxing get away.
June 29, 2025
Really helpful and patient with me…
Really helpful and patient with me whilst looking for a holiday
May 15, 2025
Fantastic service
Fantastic service. Found a holiday for three families. All different locations across the country. Had it booked in an hour. All different needs to cater. This wasn't a problem
Hassle free. Perfect!!! Will definitely be in touch when I re book!
May 13, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Neil is amazing
Neil is amazing! Finds us the best deals and spends so much time after we keep changing our minds!
May 10, 2025
Reply from Hays Travel - Neil Crossley
Thank you for the fab review Leanne.. much appreciated :)
Neil is without a doubt the most helpful agent!
Neil is without a doubt the most helpful agent in all my many years of booking holidays.
He’s always quick to respond to enquiries & incredibly helpful.
Have booked numerous holidays with him, since discovering him 3 years ago & will continue to do so. I tell all of our family / friends about him.
April 27, 2025
Reply from Hays Travel - Neil Crossley
Aww thanks for the great review Kelly.. Much appreciated :)
Very friendly and beat the holiday…
Very friendly and beat the holiday price we had , booked a few holidays with Neil now and would definitely be booking with him again and would recommend him aswell 👍
May 3, 2025
Reply from Hays Travel - Neil Crossley
Thank you for the great review Karen.. Much appreciated :)
100% recommend Neil
Neil's helped me book a couple of holidays & has always been great at finding what I want within my budget. He has the patience of a saint putting up with my million questions & indecisiveness!! Would definitely recommend!!
May 1, 2025
Reply from Hays Travel - Neil Crossley
Thanks for the great review Debi... Much appreciated :)
Great service by Neil
Great service by Neil. Replied to messages promptly. Very helpful when advising needs and budget.
Looking forward to our break away!
April 8, 2025
Neil was very accommodating and patient…
Neil was very accommodating and patient while we decided on a final choice ,always on hand to answer any questions we had
April 10, 2025
Fantastic experience with Neil this is…
Fantastic experience with Neil this is my 2nd holiday I have booked with him I'm not the easiest either very patient 😀 100% recommended
April 10, 2025
Have been using Neil for good few years…
Have been using Neil for good few years now and wouldn’t go anywhere else as the service and prices he offers are unbeatable not to forget his friendly personality . Since dec 24 have booked 3 holidays with him so that speaks for itself!!
March 9, 2025
Attention to detail during and after booking.
I have booked with Neil for many years now and he always finds us a lovely holiday, in our budget!
He goes above and beyond and is there to answer queries after the booking.
March 11, 2025
Booking to nerja.
Everything was excellent with the booking, Neil very helpful with all the information needed. Would definitely book again.
February 26, 2025
Neil was wonderful
Neil was wonderful , it was like booking with a friend , and he helped me out of office hours
Couldn’t thank him enough
January 14, 2025
Very helpful when booking made it quick…
Very helpful when booking made it quick and easy to sort out
January 14, 2025
Reply from Hays Travel - Neil Crossley
Thanks for the great feedback Carol... I hope you have a wonderful time :)
Neil always provides an exceptional…
Neil always provides an exceptional travel experience. His attention to detail, and seamless organisation made the entire process stress-free and enjoyable. From securing the best deals to tailoring every aspect of the trip to my preferences, Neil always goes above and beyond. I highly recommend Neil for anyone looking to book a holiday, we won't use anyone else.
January 10, 2025
Reply from Hays Travel - Neil Crossley
Thanks for the Fab review Nicky... Always a pleasure dealing with you & your loved ones... Have a great weekend :) x
Excellent service
Excellent service. Have booked with Neil twice now and not disappointed.
January 6, 2025
Reply from Hays Travel - Neil Crossley
Thanks for the great review Rebecca... Always a pleasure dealing with you :)
Neil is Alway helpful and always happy…
Neil is Alway helpful and always happy to help.. booked our holiday stress free.. thanks again.
January 4, 2025
Reply from Hays Travel - Neil Crossley
Thanks for the great review Gill... Love the Seaham crew :) x
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