First class service from start to finish. Nicola listens to our wants and needs and we explained issues with hotel etc, Nothing was too much trouble. Nicola came back with exactly what we asked in... See more
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Nicola has taken away all the stress for us booking our girls holiday next year. She was always there to answer any questions and worries. She was patient and knowledgeable helping us all make the rig... See more
Company replied
I had a fantastic experience booking my holiday with Nicola. She was friendly, knowledgeable, and made the whole process so easy and stress-free. Everything was perfectly organised, and I felt confide... See more
We have just got back of a holiday booked through a different women at hays travel there was 19 of us in total but if it wasn’t for Nicola Bowen we would not have ended up going on our holiday! She we... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Nicola Bowen, WV9, Wolverhampton, United Kingdom
- 1902924407
4.8
Excellent
69 reviews
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Extremely straightforward easy to talk…
Extremely straightforward easy to talk to holiday sorted withing 10 minutes would highly recommend
August 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
First class service from start to…
First class service from start to finish.
Nicola listens to our wants and needs and we explained issues with hotel etc, Nothing was too much trouble.
Nicola came back with exactly what we asked in a timely manner and deposit paid.
Absolutely brilliant and first class experience.
Thank you.
July 31, 2026
Reply from Hays Travel - Nicola Bowen
IanHallam,
Thank you so much for your wonderful 5-star review! I am delighted to know that you experience booking with myself was first-class. Means alot, Thank you Nic.
Absolute credit to Hays Travel
Goes above and beyond from start to finish, as a large family she has secured us the best deal the last 3 times we have asked her. We wont go anywhere else. Nicola is a credit to Hays Travel.
July 9, 2026
Reply from Hays Travel - Nicola Bowen
Viki,
Thank you for your fantastic review! I am so pleased to hear that I consistently provide excellent service and help you guys find the best deals for your family. I truly appreciate your loyalty. Nic x
Holiday found and organised for us…
Holiday found and organised for us within twenty four hours thanks
January 16, 2026
Reply from Hays Travel - Nicola Bowen
Graham,
Thank you for your wonderful 5-star review! I am delighted I could organize your holiday so quickly for you. Many thanks Nicola
I had a fantastic experience booking my…
I had a fantastic experience booking my holiday with Nicola. She was friendly, knowledgeable, and made the whole process so easy and stress-free. Everything was perfectly organised, and I felt confident every step of the way. I wouldn’t hesitate to book with her again.
January 11, 2026
Nicola got the exact holiday we asked…
Nicola got the exact holiday we asked for at the best price, she was friendly and professional and made the whole experience very pleasant
January 3, 2026
Great personal service as always from…
Great personal service as always from Nicola. We have booked several cruises/ holidays with her & she never fails to deliver a first class service.
September 3, 2025
Nicola is a great help when booking our…
Nicola is a great help when booking our holidays. Gives the best advise. We had several family holidays that have been booked through her. Always spot on x
July 23, 2025
Fantastic service
Nicola was professional, knowledgeable, friendly and helpful. Nicola gave me lots of advice and helpful tips regarding the resort and type of holiday I was planning to book. Excellent customer service. Nicola immediately responded to my enquiry and confirmed everything via telephone and email with no sales pressure. Nicola emailed additional links relating to the accommodation and excursions offered too. Highly recommend and will definitely contact Nicola again when planning any future travel. Thank you so much Nicola.
July 26, 2025
Great service
Nicola was really helpful, informative and went extra mile to get us a tailored package for what we want.
June 13, 2025
Nicola found the perfect holiday for…
Nicola found the perfect holiday for us, everything from being all inclusive, the flight times, transfers, the price ect, we didn't have to do a thing apart from from Yes. Amazaing service Thankyou.
May 26, 2025
Nicola was very helpful and responded…
Nicola was very helpful and responded quickly. She found exactly what we were looking for.
May 15, 2025
Nicola always gives 1st class service.
Nicola always gives 1st class service.
Holiday tailored exactly as we required.
Amazing Price with everything including.
April 4, 2025
Nic is brilliant and always offers you…
Nic is brilliant and always offers you so many choices, very helpful and will be using regularly. Thanks Nic x
March 18, 2025
Very prompt with messges and finding…
Very prompt with messges and finding the best deals. Always use Nicola booked a lot of holidays for us now wouldnt go to anyone else.
February 1, 2025
Reply from Hays Travel - Nicola Bowen
Thank you Abby! Love helping you find all your fabolous adventures Nic x
Great Stress Free Friendly Service 👏
Recommend by a friend and so very impressed. Booked and all sorted, without the stress of missing out something with our cruise.
Will now be our go to for all our holidays….
Thanks Nicola Bowen for all your help 🙏👏👍
October 1, 2024
Reply from Hays Travel - Nicola Bowen
Awww thank you so much, anytime. Nicola
A patient, knowledgeable travel expert
From start to finish Nicola has been brilliant. She listened to what sort of holiday we wanted and our budgets and came up with a range of options. She looked at hotel and flight options for us as well as activities and equipment hire. We couldn't be happier that we have the holiday we dreamed of.
September 26, 2024
Reply from Hays Travel - Nicola Bowen
Thank you Jo for your kind words. I can't wait to hear all about it. Nic x
Really helpful offered everything…
Really helpful offered everything available for the holiday
September 4, 2024
Reply from Hays Travel - Nicola Bowen
Thank you so much Joanne xx
Reply from Hays Travel - Nicola Bowen
Thank you as always a pleasure to deal with.... x
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